December 2023 by Freya Metcalfe
Jess was absolutely lovely and so patient helping my mum with her phone (so was everyone else but didn't catch their names) thank you!
December 2023 by Pakavich Veeranarapanich
Nice customer service
November 2023 by Samantha Mason
Very nice cheery and helpful staff
October 2023 by Taha Jafferjee
Absolutely awful customer service.I got one of their mobile broadbands which comes with a 14 day return guarantee for whatever reason.I was not satisfied with the 5G coverage in my area and so I returned it before the 14 days ran out.Somehow they charged me £35 after 1 month since I forgot to cancel my Direct Debit and after multiple times contacting them and visiting the store to confirm the full refund they only return £22.Never experienced this awful service and a world renowned company that cheats clients.I repeatedly confirmed with the billings department that £35 would be sent back.Furthermore, its basically impossible to get in touch with them via email or anyhow.Absolutely would not recommend it, you can pay a bit more with another company and get 20 times the service and trust.
October 2023 by Pam F
The lady on the desk was very helpful.
July 2023 by Susan Sharples
EXTREMELY UNHELPFUL....Had minor problem with phone....would not even look at it...So much for customer service@
March 2023 by Ian Mercer
Knowledgeable staff and returning when my current contract expires
February 2023 by Sue Lancaster
I used to deal with a girl in there, think she was a student. She was great. Now try to go to James. He's brilliant. He knows me by name, is always helpful and very knowledgeable. Some of the others I've not had such a good experience with. He takes time to make sure you get it, he's friendly, and I look forward to seeing him in the shop.
February 2023 by Frank Massey
Very helpful and friendly. Although it did take quite a while to sort out an upgrade
February 2023 by harry poters
Staff are friendly but sadly after a series of errors, poor knowledge and decisions by numerous staff members we had no choice but to make a formal complaint.We would be reluctant to seek further advice from the Lancaster branch and would travel further afield or even consider changing networks in the future.
November 2022 by Lenny Spence
Went for a dongle 4 cvan as no cable conection. 20 squid a mth wifi.
October 2022 by Andrew Entwistle
The staff are very polite and professional. They are very knowledgeable about the products that are on offer.
September 2022 by James Vernon
The lady in Vodafone was very helpfull and sorted my problems for me very efficiently
August 2022 by Keith Wood-Walker
Very helpful this morning.
July 2022 by Karen Jackson
Staff are brilliant, helpful, but not pushing,
