January 2023 by Antonio Cardoso
Hi quality staff very friendly and politely also very helpful in any circumstances they there to helping you and I?m so glad I changed my bank to virgin money in Lancaster thanks to all the staff for help they can give happy new year
June 2022 by M4D_MARK_XTr3Me
Constantly pushing for self service pay in machines.Opening hours don't suit all.Why close at the weekend and at 4pm.
March 2021 by Jane Lyon
Please update your opening hours. Made a journey especially for you.... To find you closed.
March 2021 by Darren james Mcmullen
Excellent customer service.
March 2021 by Hadi Roointan
Great service!
January 2020 by JOHN MILLS
Great service over many years...keep up the good work.....
August 2017 by Ruth Gregson
When I was shopping for accounts they wrongly assumed my partner was my sister, even though we don't look anything alike. I won't put my money in a bank that doesn't welcome gay people.
February 2014 by Norman Burr
Why can't I phone the branch? I have a specific query about opening a dollar account, I have information from Shauna at the branch but no phone number so I can't find out what I really wanted to know, namely the interest rate for deposits. So I have to go through the absurd ritual of ringing a contact centre, grinding through several layers of keypad selections and stupid security questions which have no relevance to a simple question seeking only publicly (presumably) available information. Then, after the usual long wait due to 'high call volumes', the voice on the end says she will contact the Lancaster branch for me, only she can't because they are engaged. They will ring back later.
When I first banked with your company, all the above could have been accomplished by dialling five digits on my landline, a local call to my local branch. And like as not, the person on the end would have recognised my voice.
If you want to retain your customers, you need to at least attempt to get back to these simple values. At present you are going the other way.
