February 2024 by Tracy Fletcher
Absolutely shocking. My order is never ready when I go in for it, staff are slow and rude and they change the lunch times freely soyou never know if theyreopen when they say.. I've had enough an I'm changing my pharmacy
February 2024 by Rowan
Honestly the worst pharmacy I?ve ever had the displeasure of using. Used to be great when Ben ran it - absolute shambles now and staff are rude and unhelpful. Tell you to order your prescription weeks in advance yet still don?t have it ready- only start looking at your prescriptions when you come to pick it up and in most cases ask you to come back in a couple of days - usually for it not to be ready again! It wouldn?t be as bad if they answered the phone so you could check where your prescription is up to or prompt them but I?ve called over 50 times in a day before now and they just never answer the phone even when they?re in there! Avoid at all costs - really not worth the stress.
November 2023 by Annie N
I want to say a huge thank you to the pharmacist and the staff at the Chemist for urgently helping me out with my meds. Thank you, I am very grateful and it is much appreciated. :)
August 2023 by Lynne Newlove
Can?t believe that you join a queue .Wait 20 minutes to be served . Then are told come back in half an hour . Which they told all customers by the sound of it .To collect the prescription that has been sent across from a doctor .Avoid at all costs , no organisation.Ps this is 6:30 in the evening , so no doubt everyone will turn up at 7pmJoining a queue yet again !!!!Ridiculous
April 2023 by Nicola Crewe
Had trouble getting my prescription from another chemist, was given a bar code from GP, called up Asda pharmacy, they were super helpful. Found my prescription, went above and beyond to help. Brilliant service, thank you!
February 2023 by Jessica Long
Why does no one pick up the phone? I have had to make two 30 minute round trips to Asda this last week in addition to finding childcare on each occasion due to my son being unwell only to be told the first time that the order wasn?t in stock then a second that is hadn?t been delivered 3 days after it was ordered. I have tried to contact the pharmacy by telephone on 6 occasions all different times throughout the day over the last week to save me making another unnecessary trip to the pharmacy and having to find childcare while I go to the pharmacy but no one answers I called repeatedly for almost 30 minutes today and still no answer. It is outside their lunch hour so unsure why no one has picked up. When I asked the pharmacy about their phone and the lack of response each time I?ve called over the last week they advised they were having lots of problems. Asda is a HUGE retailer, issues like this should not be ongoing for over a week. Now in a position where I am going to have to change my pharmacy because the level of service is not good enough! I am writing this review in the hope they will get their phone lines fixed so people with accessibility issues don?t have to make unnecessary journeys.
January 2023 by Katie Hamill
Awful experience! Visited this pharmacy today (Lancaster) around 3.30ish as my 5 nearly 6 year old little boy was constipated and crying in pain. Was met with a very rude young girl who told me that they didn?t do anything for constipation for someone his age (didn?t even ask his age) I asked was she sure about this as I?ve bought lactulose before from another pharmacy for him and she told me No definitely nothing for his age still without asking his age and wouldn?t sell it to me!! This is absolutely ridiculous and I would of challenged her further but my little one is autistic and was becoming seriously overwhelmed at this point! Didn?t get the young girls name (wearing black face mask) as was trying to calm my little boy but think she needs some basic training on customer service as he attitude was appalling!!
December 2022 by Martin Lund
Does not answer the phone! Really frustrating
October 2022 by Linda Waterworth
For the third prescription running I need to make an additional trip to the store as they have failed again to order my items despite leaving days between them receiving the script to going to collect. Very inefficient and adds addition costs for me. Desperately seeking alternative.
October 2022 by sujith kurian
Absolutely awful experience, very pathetic service. Never recommend this place. I tried to seek pharmacist?s consultation for my mom, but they refuse to see her even after we were asked to come back after 45mins. Pharmacist refused to assess my mom and advised the receptionist to give us some cream without even checked her. How could some one like a pharmacist prescribe any medicine without even check the pt?? And we were asked to go to A&E?, when I requested the the lady in white &green uniform to check my mom before u give any unnecessary meds. she was very rude to us. Never would like to go back again.
September 2022 by Elaine Maguire
Absolute joke. Closing for 1hr 10mins for lunchI arrived at 13:28 shutters already down. I?ve only gone to collect from pharmacy not to do a full shop.?
March 2022 by A H
3 yrs ago I stood waiting to be served. No other customers. They saw me and ignored me for 5 mins so I left. Last month I thought I?d chance it again and couldn?t believe that exactly the same thing happened. A man doing admin and the pharmacist facing me but they carried on doing whatever they were doing as if I didn?t exist. It wouldn?t have been as bad if they could have acknowledged me and said they?d be with me in a minute. It?s what you?d expect from staff. So again, I left. I was the only customer.Yesterday I called in because I needed something before Easter closing. It was a bit of an emergency but they didn?t have what I needed in stock. Before going out to my car, I thought I?d check Asda?s shelves and sure enough, I found the product on the pharmaceutical aisle in the children?s? section, where I wouldn?t have thought to look. Why couldn?t the pharmacist have told me I would find it there? There were 2 staff standing doing nothing. I felt I?d interrupted their slumber. Again, I was the only customer.I?ve only lived in this area for 4 yrs but I?ve quickly learned the best places to shop. Asda pharmacy is not at the top of my list. There needs to be some staff training carried out in the pharmacy. Asda store staff are well trained, helpful and polite. Pharmacy staff obvs do not receive the same standard of training.Steer clear of this pharmacy. After my experiences, I really wouldn?t trust them to get the prescriptions correct. ??
January 2022 by Declan Kelly
Awful place. Majority of staff are fine but there's one jobsworth who wouldn't allow me to pick up a prescription 2 mins after 1300 even though I'd just spoken to another member of staff who when I asked whether I could still pick the prescription up said it was OK as there were still members of staff in. The fact they sent me shopping in the first place because they didn't have my prescription ready for collection when I went in just rubs it in! Terrible service!
December 2021 by Janthea Chuck
This place is shocking. Closes when ever it wants to for hours on end. I'm a relatives only support network. I had get emergency meds sent their as it was out of hours. Got their and it closed for an hour and half, didn't answer the number it has on the sign to call if you need help. The doctors wasn't answering so couldn't get it sent to Sainsbury's. As I was going on a long shift had call someone else to pick up the meds for me and they had to wait ages after doing a 17 hour shift. They just don't care. Their was 3 staff inside when I was called in the number and no one answered so I could explain. No other chemist just randomly closes and this one has several times, it's products are more expensive than in store. Definately won't be using again. It's disgusting that they think it's acceptable to do this. What about the people that pay for taxis to get to asda they then got to wait 2 hours because the pharmacy decided to all go for dinner together. For such a large place get your act together.
December 2021 by ChristopheE-119
I use this pharmacy regularly and, despite the bad reviews posted on line, have found them helpful, considerate and ready to help. Sometimes the items I want aren't in on the day I attend, but life is'nt perfect.