December 2022 by Taylor Stirrup
Whether you?re decorating your garden with flowerbeds or outfitting an event with lush vegetation, Just Artificial is the perfect choice for your artificial plants and trees. Great products. Great customer service.
November 2022 by tyrone corr
Very patient and with great response times when it came to answer questions about the products. Delivery time was very fast. The fountain palm trees were excellent and looked as real as they come. Great and friendly company. Would highly recommend
November 2022 by Joel Owen
Excellent customer service with quick response and a quick delivery, I felt all my needs and concerns were attended to with high priority. Definitely will be ordering from Just Artifical again!
November 2022 by Nathan Garner
Great company, very friendly, kept me up to date with my order!Perfect!
October 2022 by Rachel Watts
Buy from the regularly, always reliable
February 2022 by Donna Buckley
I will NEVER purchase from these people again. I ordered a 6 ft floral tree weeks ago which was nearly £170 so not exactly cheap!! It arrived terribly packaged. No bubble wrap whatsoever. Just shoved in a giant long box with hardly any protection. So when it finally arrived it was all broken. They put the bottom of the trees in pots with cement to get the trees to stand up. So I had a broken pot and bits of cement all over my bloody floor! The tree obviously wouldn't stand up so I had to send it back. So then there was an issue with even getting it sent back. They wanted me to keep it til the following week when I demanded it be collected by the Friday at the latest. Finally after several emails they agreed to collect on the Friday. Waited all day and the courier arrived to collect it 2 hours late. So clearly their choice of courier was rubbish too. Like where was I going to keep a massive 6 ft box!? I needed it sent back ASAP. Anyway it's been nearly 2 weeks now since it was picked up and still no refund. They have delayed because they haven't received it back from the courier.... how is this my fault!?!? I did everything I was supposed to! I sent it back! They also told me yesterday via email that they 'think it might be safe to do the refund'... refund never came yesterday. Now today I've received an update on my PayPal claim telling me to send it back!!!!! I did this nearly 2 weeks ago!!!!! Absolute cowboy company. Avoid making any big purchases with them. Your goods will be damaged and good luck trying to get your money back.
November 2021 by Nicole Crossfield
Sent items back as not suitable, they confirmed receipt of these and no refund issued. One month later still no refund after chasing this twice. They don?t answer their phones or get back to messages left. Terrible customer service, avoid at all costs
August 2021 by Nicole Hind
Sent items back as not suitable, they confirmed receipt of these and no refund issued. One month later still no refund after chasing this twice. They don?t answer their phones or get back to messages left. Terrible customer service, avoid at all costs
March 2021 by Jane MacDougall
I have ordered 3 times from Just Artificial. The first time after 3 weeks I had not received my order. I called and then received the order another week or 2 later. The next order I specifically called and requested that they be timely in delivering. I received the order within a week. For the third order, the product had not arrived after over 2 weeks. They said there was a delay because they could not fill the order because they didn't have stock. I said if you didn't have stock why is it for sale on your website. I had a series of rude and defensive emails with a man called Vincent. Ultimately, it was agreed on December 18th that a refund would be provided because they could not tell me when they would be able to deliver the actual product. It is now January 6th and the refund has still not been received. I will not be ordering from this company again.
March 2021 by Sarah Doyle
AVOID AT ALL COSTS!!!Placed an order through just artificial with a confirmation they the order would be dispatched on 1/9/20. It?s now the 25th September and I have made contact with them a few times to chase my order up to now be told that it?s not going to get her for another couple of days (despite me saying I needed the items for this weekend) it could be Monday or Tuesday it?s with Hermes (speaks volumes) however the tracking they sent says that it?s not even with the courier yet.No apology, or them trying to reconcile the issue. Said I can?t have a refund until they get the item back (which I will them have to pay postage).Look elsewhere for items, shocking customer service
March 2021 by Ron Lightfoot
Great choice of artificial flowers, plants, shrubs and trees. I am so pleased with my hanging baskets. Great service too, I was kept appraised at all times of the progress of my order.
March 2021 by Alison Menzies
After a previous negative review for this company regarding the time it took from ordering online to receiving my order, I can now let you know after an explanation from the company regarding the delay, and the arrival of my item via super fast TNT delivery (tip of the cap to TNT) item arrived ,and I am more than satisfied with my purchase ,might seem pricey when you are shopping through this companies site,however products are of a high quality .
March 2021 by Karen Dayo
Lovely plant, delivery very prompt.
July 2020 by KarenM-1017
Very happy with my purchase and would definitely shop with this company again. The website was easy to navigate, my order arrived promptly and was pleased with the quality of the products purchased. I would recommend this company and I will certainly be using them again.
March 2018 by WhiteClothes44-1
Best artificial flowers on the market (I returned an item from a different supplier because it wasn't as good as theirs) It arrived well packaged and on time.
