March 2024 by Stephen Royle
Wendi was excellent. Brilliant service from start to finish with good knowledge of resort & cruise details & very friendly staff that went that extra mile ...Monica was brilliant today we were having trouble downloading are forms but she put us at easy & dealt with everything printed all our documents so we were very grateful to her & all the staff at the poulton branch . We use tui all the time as we always get great service .
February 2024 by Sandra Simmons
Booked a holiday in Turkey for a group of 10 of us today. A very patient and extremely helpful Monika guided us through the process. She researched all our potential options, providing comprehensive information for the hotels and costs. Once we had chosen she noted our special requirements and discussed other relevant issues; insurance, passports, transfers, flight seating and provided details of excursions available from the hotel without the hard sell. Excellent service.
February 2024 by Geoff Oldham
We booked our 1st cruise with Wendi.I can't believe the help that is being offered with everything we need to do prior to our cruise-esta ercShe was very friendly,knowledgeable & helpful.We are so excited!!Would highly recommend this store & wouldn't hesitate to book with them again
February 2024 by Val Leech
Just booked a trip to Vegas. Wendy was exceptionally helpful as usual. Have dealt with her multiple times over the years and she is always great. Always finds me a good deal on the flight, hotel and extra trips out. Would definitely recommend her and TUI at Poulton.
February 2024 by Brenda Garside
Wendy at poulton was wonderful she got a great deal on our holiday
February 2024 by Mark Rawlinson
We dropped into the Tui Poulton branch earlier this afternoon. Our queries were answered by Wendy, who said she was the branch manager.Wendy was polite and helpful and gave us a number of options for our trip which we could then take away with us to think about.
February 2024 by Rebecca Osborne
Booked today with Wendi, super friendly and helpful , answered all of my questions and spent lots of time exploring all the options and confirming we?d have everything we needed for the children. She also advised on passports , getting through the airport with a pushchair and other things. Really helpful and left me feeling that I could contact any time if I had any problems.
January 2024 by Peter Clements
Called in to book a cruise, staff were helpful, friendly and very professional. We were sorted in no time. Well done to all, a great example why we need to keep a local shop.
January 2024 by Steve Clarke
Big thanks to Nat and Monika for their help booking our Florida trip.
January 2024 by Gary Critchley
We have recently booked two cruise holidays in the Poulton store, one in the Mediterranean and the other in the far east. We were served by Monika and she made it a very pleasant experience. She was very informative, helpful, patient and she provided us with lots of very useful tips and suggestions. We would very much recommend her services again.
December 2023 by Samantha Booth
Great service by kath and natashaHad to make an amendment to our holiday and they were result helpful and nothing was too much trouble. Thanks girls. ?
November 2023 by Sue Flynn
I went into Tui today in Poulton and was met by Wendi, I have to say her knowledge and understanding of what I was looking for was metWendi went the extra mile above and beyondEven ringing other hotels to accommodate meShe also printed off all the excursions on offer at discounted pricesWhat are credit she is to TuiSue
November 2023 by Wendy Adinkra
Fantastic staff and very helpful.Monika and Wendi went out of their way to ensure that we had a wonderful holiday in Cyprus.
September 2023 by Brian Stevenson
We went to TUI in Poulton to change a booking we had made here, we were met by Kath who asked what we were looking, when we explained what we were looking for Kath went above and beyond so we got exactly what we?re looking for, nothing was too much for her. Kath explained that because we were cancelling one all inclusive holiday and we wanted a villa holiday instead it would take a little time and she would have to get help. We got a call first thing the following morning to confirm everything was okay confirmed by email within minutes and everything was explained and was exactly what we had asked for. Customer service like this not easy to find a 5 star service from a very helpful and knowledgeable lady. I would highly recommend using TUI for any holiday we certainly will with no hesitation. Thank you very much for an excellent customer experience.Brian and Theresa Stevenson.
August 2023 by Ian Davidson
Wendi has been an amazing help, I get stressed easily when booking things that can be so complex, she took all the anxiety out of arranging everything for me? I would highly recommend booking your next holiday with TUI and if possible with wendi directly? thank you so much wendi
