December 2023 by Dennis Harper
A huge selection of sofas and chairs covering a good range of styles and fashions and prices. The January sale has started.
December 2023 by Ann
Lots of sofas and living room setups. Attentive staff, could not do enough. Wheelchair accessible store.
December 2023 by Kate Lynch
Delivery man was rude, never had such a bad experience as this. After waiting nearly 3 months for delivery, then me and my husband removed our own old, very large sofas outside waiting for delivery of new one. DFS delivery man hadn?t even got inside the house before saying it won?t fit, then blaming me for not checking dimensions!! He was rude and quite frankly seemed like he just couldn?t be bothered, I know it was a Saturday and we were potentially the final drop but that?s no excuse. The young lad he was with I have to say was pleasant and seemed to be more knowledgeable than the main guy. He didn?t even know how to attach the feet, had to ask the younger lad. I have never had such an obnoxious delivery person in my house. After telling me that I needed to pay about £120 to have my window removed, he then left, and left sofa in my hallway!! When my husband came home it took us about 2 minutes to get the sofa into the lounge where it should have been put by this so-called professional delivery guy?? absolutely will not recommend DFS to anyone after this experience, would give no stars if I could!
December 2023 by Katie Eddowes
Bought our new sofa today, so pleased with the service from Denzel, really helpful and informative. Really happy with our purchase. Thank you
December 2023 by Dalia Hammad
Amazing service from Denzel , he was so friendly and very funny . We bought a 3 piece suite that was perfect and he helped us so much , thank you
November 2023 by tonia ainsworth
Very impressed, especially with Fez, the salesman who dealt with us
November 2023 by Colin Nugent
Expected to see black Friday offers but didn't see anything reduced for black Friday. Disappointing
November 2023 by MARK RATCLIFF
Staff very friendly and the knowledge and support helped me pick my perfect sofa!! Thank you
November 2023 by Adrian Jervis
Beautifully laid out and looking store. Staff helpful not ott and pushy like the SCS we visited down the road. Felt at ease to try sofas without being pounced on and as a result made a purchase. PS. The neighbouring SCS store is not Wheelchair friendly and the lift is out of order. DFS is on one large ground floor level and space is plentiful for a wheelchair.
October 2023 by Sarah Clow
I had arranged delivery of my sofa yesterday 26/09/23, and had asked and confirmed with someone from DFS customer service that, since the room the sofa was going in was still not ready (no carpets down, painting still to be done, rubbish to be removed, etc.), they would be happy to deliver the sofa and leave everything packaged up, then someone would return in a few weeks to set up my sofa once I was ready, I had paid £99 for delivery and installation to ensure of this. I received a call from DFS Preston today informing me that, not only can no one come back to set up my sofa, they aren't going to refund me any of the £99 I paid either. So I have paid £99 for them to deliver my sofa in boxes and now I have to set it up myselfNot happy!!!!
October 2023 by Rah Rah
Liked that you can look round without being pressured, very helpful sales staff when you ask questions. We got offered a cup of tea which is always nice, Greg was extremely helpful. Nice shopping experience.
October 2023 by Andrew Pettener
Good selection of furniture helpful staff , informed us but didn't pressure us. Great service.
September 2023 by Steve Valentine
Went here a few weeks ago spent an hour looming round and trying out sofas we wasn't hassled at all which i personally love we went back the week after asked for assistance it was the manager he was very helpful and informative , so we bought a beautiful sofa really comfy all singing and dancing recliners all round. Just waiting on our delivery date, can't wait thank you, team dfs
September 2023 by James Davies
Nice show room, well laid out. Staff friendly and approachable. Buying our new sofas from here. Good options too.
August 2023 by Aimee H
Really unhappy with the service that has been provided by not only the Preston store but the general customer service. We placed our order for our sofa, some cushions, an armchair and a four seater sofa. We had the delivery date set, then the day before we got a phone call and magically our four seater had been lost....we rang up another four times over the span of a week, at this point we had gotten rid of our sofa to make way for the new one. Never once were we contacted in regards to where our sofa was, we ALWAYS had to chase this up and got no where half of the time, we just got told to wait 72 hours and such. We then called AGAIN and magically the sofa had been found, so we set a delivery date but decided we wanted to cancel our order because we were so upset with how we had been treated. We then had a call from someone at the Preston store who was completely unhelpful and rather rude. She said there was nothing they could do for us, they couldn't cancel it or provide us with any sort of compensation even though we had taken days off work for the new sofa to come and had no sofa, she just simply said 'theres no port of call higher than her' which is useless just as much as she was. (The guy who actually sold us the sofa was lovely)