December 2022 by Weronika G
Very uncomfortable experience and patronising customer service? The customer advisor made me feel like I?m stupid when I asked him to repeat the questions he asked. No proper desk and space to deal with my request. Needed to tell my personal details in front of everyone waiting in the queue and needed to stand next to the customer advisor. I?m considering to close my account as I do not want to deal with them again ?
December 2022 by harry meah
i went to open a acount the lady in counter unhelpful and patronising staff 26/11/22 , made me wait and queueing up 3 times and couldnt even help open this online acount i made' i have banking over 30 years i' ve never been treated like this very unprofeesional staff at counter she was very rude .
December 2022 by Dave Miller
I'm appalled with the service they can't seem to get through to you I've fetch all nessasary paper work and they say I do not live at this address they cannot find my address but you send me lots of letters from Preston branch ov Halifax some one needs to do there job I'm appauled with the service I've received
October 2022 by Alan mcgrath
Good at taking your money for over 35 years now I want to withdraw some money to another account outside of my Halifax account fraud office is involved
July 2022 by Helen Teresa Mcdermott
Yesterday I left my bank card in machine Halifax and I forget my bank card in the machine- Halifax at Preston because I am deaf and I can?t hear beep the Halifax machine. Should the Halifax be deaf awake.. Thank you..
June 2022 by a b
unhelpful and patronising staff , I will never return to that branch again
December 2021 by Jo Blagden
Horrible woman that was rude and made me feel less than, even when I explained to her I'm neurodivergent and may answer her questions in a long-winded manner. Caught her rolling her eyes at me; she was blunt and cold towards me, even tutting when I tried to make a joke to make the interaction less tense. She continued to reject me when I asked for a free sunflower lanyard that Halifax are giving out for free, as per the sign next to her station. Felt so badly after that that I just went home. No Xmas shopping done. It's 2 days later and I'm still thinking about it. Have cried about it twice, feels like I'll cry about it again typing this out. Ended up putting in a formal complaint. Seeing other reviews, I know exactly who the others mean. I wish the manager would look into this because I've been seriously debating moving banks now.
November 2021 by Seán Walker
Gross incompetence.
November 2021 by Jo
Horrible woman that was rude and made me feel less than, even when I explained to her I'm neurodivergent and may answer her questions in a long-winded manner. Caught her rolling her eyes at me; she was blunt and cold towards me, even tutting when I tried to make a joke to make the interaction less tense. She continued to reject me when I asked for a free sunflower lanyard that Halifax are giving out for free, as per the sign next to her station. Felt so badly after that that I just went home. No Xmas shopping done. It's 2 days later and I'm still thinking about it. Have cried about it twice, feels like I'll cry about it again typing this out. Ended up putting in a formal complaint. Seeing other reviews, I know exactly who the others mean. I wish the manager would look into this because I've been seriously debating moving banks now.
October 2021 by S Z
Called up for a direct debit indemnity claim twice, spoke with 2 different agents and got fobbed off being told that the "conditions aren't met" and that the company need to refund me when I've already discussed and they've told me that my bank need to refund it. They were clearly being irresponsible, ridiculous and not helpful at all. Called up Blackburn Halifax later on and the agent sorted it without making an issue. I recommend you call Blackburn instead.
July 2021 by Rutagira
I left my bank card in Manchester & when I went to this branch, the man at the counter served me after presenting my ID. Two days after, went back and this horrible woman started interrogating me, I left and came back later, by good chance was served by another professional kind woman, The monster saw me & quickly swung in to cross check my ID, ready to frustrate me again, she was ashamed because her colleague had already checked & passed all my checks. The monster walked away tail between her legs. The lady who served me apologised to me, I got my money and left. woman go for a refresher customer course.
July 2021 by Galloping
Always great service in preston branch.
January 2021 by Handsome Boy
Because it's understand me
October 2020 by rick woan
No thought for customers that can only use the bank on a weekend.
October 2020 by Masti na karo Vip g
Because it's understand me
