December 2023 by James Duff
I visited the Preston store today and purchased numerous items. I was on holiday and visited this store as I do not have a store near my home. Once home, I found one of the T-shirts to have a hole in it, making it unwearable. I contacted customer service who said they cannot help me and to take the top back to a store. I explained I do not live near a store, and the cost of getting to a store would be more than £4.50 (the price of the item). I asked if a gift receipt could be sent instead, to which they said no. I am now left with a unwearable T-shirt and £4.50 down. H&M will not help you if you find any issues once home, unless you go to a store. Check every single item (which should be the job of the staff) for its quality. Very unhappy. Staff were great in store, but online? I?ll be shopping elsewhere! Strange they could help with refund purchased online but not in a store? unwilling or can?t?
December 2023 by Kanwal Ishfaq
Nice. Enjoyed visiting it.
December 2023 by Lin Mallinson
Good range of clothes and good prices too!
December 2023 by Susan Hodson
I looked for a jumper seen on Internet we asked a young lady ROMILLY she went overboard to help us and found it ,I must say what a lovely young lady ,you have a wonderful member of staff not often seen these days Thank You great service
November 2023 by Ha Mid
I have been to this branch this afternoon to do an exchangeThe tills stuff was an absolute nightmare and rude very disrespectful to customersI enjoy shopping from H&M but got very disappointed with the tills stuff it was in first floor a guy who was wearing glasses and a balck lady with a short hair their behaviour was absolutely disgusting ? I won?t go back again
October 2023 by Stuart Mckenzie McKenzie
great shop, pleasant staff, good prices.
October 2023 by Tajammal Aftab
High quality store. Professional and courteous staff.
September 2023 by marie winder
Got some great deals on children's clothing.
August 2023 by Melanea Ms
have nice and good quality clothes
August 2023 by S V
Shop regularly has new stock. No fuss, easy for returns and friendly staff.
August 2023 by Jez Sharples
My 2 youngest like this shop
August 2023 by Susan Harris
There's always too many clothes on each rail which makes it very difficult to view individual items. Good size store.
July 2023 by AMANDA WILLIAMS
Well last week I fell on their escalators which were not working at the time, the employee who was working at the time was very good in attending as I samashed in top lip and was bleeding a bit. The downside was their first aid kit only could offer a wet wipe whilst they went down stairs to get some blue paper towels. Also they said they would do a follow up next day telephone call to see how I was doing but this never happened!
June 2023 by Sue Cumming
Expensive but helpful staff
June 2023 by christina snape
Always lots of nice clothes
