First and last time I will go here. Went for lunch, decided to have a toasted sandwich, coffee and cake. The toastie took ages to arrive, after eating my cake and drinking my coffee, it still hadn't arrived, so my friend asked a member of staff about it. It eventually arrived lukewarm. Not good enough M & S.
October 2023
Absolutely appalled with the way the staff spoke to my partner and me today. The food items we purchaced leaked into my backpack as they were not sealed properly and after asking to exchange them, we were told no and accused of lying because the staff member "couldnt see a gap". To prove there was indeed a gap I squeezed... read full comment