December 2023 by chris lockwood
Popped into Moss Bros in Preston today to get my wedding suit sorted. Got a very warm welcome from Mollie. Can honestly say this was the best service I've ever had in a suit shop. Pleasant experience from start to finish. Answered all of my questions and concerns and made good recommendations. Ended up buying a suit and renting 3 for my best men. Would highly recommend shopping here. Mollie is a real credit to your business.
November 2023 by Josh Sinfield
Great service throughout the day waiting for delivery of hire items ? friendly helpful staff
November 2023 by Pre Ston
I cannot recommend Moss Bros Preston enough. Zack, Mark and Mollie went above and beyond to ensure I had a suit ready, in store and altered before I travel to a wedding abroad. Nothing was too much trouble and if they said they were going to do something then they did it. Well done for fantastic customer service. Paul
September 2023 by Beth Williams
Lovely and helpful staff! Really helped us out when we needed to collect a suit early.
July 2023 by T Almond
We visited on 16th July for wedding suits...we had an idea in mind and was served buy a lovely young lad. He worked hard to understand what we wanted and help us decide. His knowledge was vast and anything he couldn't answer he happily found out. He managed to keep us happy as well as serving other couples as we took time to discuss our choices. He was professional all the way and we felt he was definitely worth leaving a review for as Moss Bros need to know employees who do them proud so well done James!!! The Preston branch are lucky to have you!!
July 2023 by T Bird
We visited on 16th July for wedding suits...we had an idea in mind and was served buy a lovely young lad. He worked hard to understand what we wanted and help us decide. His knowledge was vast and anything he couldn't answer he happily found out. He managed to keep us happy as well as serving other couples as we took time to discuss our choices. He was professional all the way and we felt he was definitely worth leaving a review for as Moss Bros need to know employees who do them proud so well done James!!! The Preston branch are lucky to have you!!
July 2023 by Liam Simpson
Do not use this company! Caused the groom and us the groomsman nothing but stress due to their complete incompetence! Not one suit was measured up correctly, half of the shirts given were the complete wrong ones, also numerous items were damaged - buttons missing from jackets and ties with damaged stitching and missing clasps. This led to us frantically trying to sort out replacement two days before the wedding. In the end we were sent out the replacement suits in the correct sizes, these arrived at nearly 5pm the evening before the wedding! I have never come across such incompetence and bad service! If you want this company to have a go at ruining your big day then look no further!
July 2023 by Adam Grandal-Johansen
Preston store was brilliant. The team know their stuff when it comes to customer service and are very helpful. Nothing was too much for the members of staff I was served by. Will definitely be returning. Thank You
July 2023 by Lee Stuart
Booked an appointment to hire wedding suits, had to wait to be seen even though no customers were present, when we did get served it was a massive waste of time, the member of staff we spoke with was so unhelpful and lacked zero customer service skills. If this was the only suit shop in the UK they wouldn?t get my money!
July 2023 by Oliver Shipley
Disgusting service from Moss Bros Preston.Despite having the order for 7 Black Tuxedos for 3 months, my Groomsmen were left trying on last minute deliveries the night before my wedding due to the incompetence of the Moss Bros Staff that carried out their fittings.My Groomsmen were measured up using a different Tux to the one that I ordered and despite their questioning, the Store Manager insisted this would be okay.Out of 7 Tuxedos ordered, not a single one was correct. There was broken Bow Ties, incorrect Trouser Lenghts, Incorrect Blazer Sizes and even the Collars on the Shirt were the wrong type.In a desperate attempt to rectify this, we were sent multiple orders and sizes of Shirts, Trousers and Blazers. With my wedding the very next day this became very stressful and confusing and my groomsmen had to make do with the Tuxedos they had available to them, which most certainly wasn't the Tailored Fit that was promised on the website.To make matters worse, upon returning the Tuxedos to store, we were offered zero apology, zero refund or compensation & talked down to in a completely unprofessional manner.Overall a terrible experience from start to finish, and for over £150 per Tuxedo I am left with an extremly bitter taste in my mouth with regards to the product and customer service provided to us.
July 2023 by Kenjiro Yoshizawa
Went into the Preston branch needing a suit, shirt, tie and shoes for a job interview and Jorgina was super helpful, professional and friendly. She took my measurements and made all the recommendations and I left with a sharp looking suit! Highly recommend!
June 2023 by Kyle McKenzie
Went in last week looking for a suit with basically no knowledge of how the process works. The staff member who I believe was named Ella was super helpful and spent a long time with us, helping us find the right size and style. We were planning on shopping around but we felt so impressed by the high standard of the suits and the customer service that we no longer need to!
June 2023 by David Chinn
Very disappointed. Was measured for a wedding hire suit. When suit arrived shortly before wedding it was clearly the wrong suit. Was required to take incorrect suit home with me and another suit was sent to my house three days before the wedding. That suit didn?t fit either but it was too late to change it so had to use a suit of my own. The hire shirts felt like paper so didn?t use them either. Complete waste of time and money.
May 2023 by Kay Close
I visited the Preston branch with my Son for his wedding suit. Nothing was too much trouble for Mollie and Jorgi they even stayed open past closing time to measure him and make sure he was 100% happy with his choice He is very indecisive and they never made him feel rushed. When collecting his suit it fits perfectly again they made sure he was happy. Excellent service made more special by Mollie and Jorgi, I can't recommend enough.
April 2023 by Brendan Hughes
Great experience at Preston store after an average experience in the Trafford store. Lucas at Preston took the time to make sure I had everything I needed to try on. He gave suggestions and I ended buying the suit he suggested, very knowledgeable and very helpful.The only.negative I have and the reason why it's not a 5 star is the archaic till system. Two tills for the whole store and they had to take turns to use them. I saw one person walk out because of the length of time spent in the queue.
