March 2024 by David Hill
Attended today for routine eye test and checkup following successful laser treatment back in 2009.Same excellent service today as always very professional knowledgeable and friendly feeling very assured.
February 2024 by S B
Very happy and pleased with the service provided by the team at Optical Express in Preston. Very friendly, informative and thorough, have also recommended a friend who has also booked a laser eye consultation here.
February 2024 by Ben
From start to finish my experience with optical express laser eye surgery has been a positive experience. Everyone has been friendly and informative throughout, made to feel comfortable and nothing has been rushed. I've had contact lenses for 12 years from 18-30 years old, and yesterday I had my treatment in Manchester at 2pm, pain free, and able to drive later the same night (6-7hours later) as vision was better than ever. Preston check up appoint the next morning (today) and vision even better than last night. All in all I'd spent close to £4500 on contact lenses for the last 12 years and the laser eye surgery was similar in cost but should last much much longer. Overall really great service.Some feedback, the initial call I received showed as spam and I usually don't answer these. Changing that might help more people who are interested.Also there were lots of numbers for cost flying around at the start which changed many times, this will put some people off, initially I saw online £600-£1200 per eye, small print says prices from but who actually notices that part. Then after some calls this changed from anything around £2000-£3000 all in. My final price was closer to £5000. I was asked a few times on first appointment calls & on first appointment "how does this price sound" and "is this something that's affordable for you"... This can come across "salesy" and feel like you are being tested to see what you can afford, what your limit or budget is. I know it may not be intended in that manner but instead suggesting from the start on average our customers pay from (low price to max price) for X treatment, this in my opinion is better and saves any confusion. Or just don't give a price until all data is collected and exact price can be given.like I say everyone was great, friendly and informative this is just constructive feedback doesn't take anything away from the overall experience. ?Thanks again, super happy with end results!
February 2024 by Emily Grace Van bogerijen
Very happy and grateful for my experience! I went for a consultation a few weeks ago. The team was so welcoming and made me feel so comfortable about asking questions regarding the laser surgery. I booked in for the surgery straight away and got it done yesterday; the process was so quick and painless and optical express make you feel so comfortable. I would recommend to anyone! Thank you again!
January 2024 by Darren Threlfall
Very professional and knowledgable. Made us feel very welcome. Will gladly recommend them
January 2024 by Jonathan Abbott-Hull
Been using optical express for amost a decade. Im happy with the service I received and the staff are always friendly and answer all of my questions.
January 2024 by Shalini
Very welcoming atmosphere! Great experience and was helped by some amazing knowledgeable staff. Quick and efficient eye test. Highly recommend!
October 2023 by Samantha lee Mulligan
Well I was hoping for new lenses at a cost ! but that?s not to be, iv had bad infections due to contact lenses in the past, so lense replacement sounds great ! But no I wouldn?t benefit from that my eyes are damaged already, they were very nice at lease they are very honest there at optical Express, thank you for telling me the truthThank youSamantha mulligan x
October 2023 by Jennifer See
Fantastic service, never visited optical express before and I felt like they looked after me from start to finish. Very thorough and knowledgeable. Would definitely recommend.
October 2023 by desmond bell
Great job with the test, glasses suggestion and aftercare.Had a small issue with the frame hinge and they agreed to replace without hesitation.Very friendly staff and the manager couldn?t have done more
September 2023 by Will Oliver
I am over the moon with my experience at optical express. Every member of staff I spoke to was considerate, caring and understanding. Dr. Kazoo was extremely professional and the operation to correct my vision only took about 10 minutes. I?ve awoken today with 20/20 vision and only mild irritation (which is perfectly normal). I was given great care by Juneid at Optical Expresses? Preston Branch, who informed me my eyes are in great condition. I highly recommend laser eye surgery to anyone considering it and to go with Optical Express. Thank you!
September 2023 by s Rayman
Excellent customer service from Naim, Juneid and Ikra. Been with optical express for 10+ years. Wouldn?t go anywhere else. Service is just perfect - cannot fault
August 2023 by 11lusive_Beats
Did you know you get a £100 charge for check ups after your surgery? Learn this and lots more after getting your surgery done. Terrible company should be ashamed of how they do business and HIDDEN charges. Hidden charges which I would never have found out had I not called the v12 finance company they work with. Please don't fall for the same trap I did
August 2023 by suleman hussain
Please do not use. Hidden fees that aren't explained at all!! I owe an extra £1500 that wasn't explained initially properly at all. Very friendly at first but after surgery, everything's been a nightmare. Getting told I owe random amounts of money that wasn't discusses. Even though I SPECIFICALLY asked before hand if the price I've been told was final and they said yeah. Then hit with a surprise £1500 extra afterwards!!!
August 2023 by Steve Jeremy
Would never recommend to anybody. Great service at first but after surgery, you'll have a hard time getting anything done
