January 2024 by Robinson Jacob
We having 1 star review bcz we don?t have option to do zero, we purchased sofa cost me almost 4000£, but there are missing pieces when it is delivered. It is not functioned as it is supposed to be the money that we spent as because of no cable and console to function the recliner on Sofa. We contacted the team and Mr Luke stated that they don?t have any responsibility once it is gone to warehouse and they are not helpful to solve the issue . Advised to call customer investigation team . Interestingly Mr Joseph played well , he sent an escalation email with date and assured that the customer has read the email and he withdrawn the mail immediately . So the mystery continues, the sofa without cable and console . Also , they refuse it to be returned in 24 hrs time.
January 2024 by K J
Scammers. Sold to me under false pretences and sofa arrived damaged which sofology refuses to reimburse, we were conned into buying insurance aswell which entitles me to almost none of what I was promised. Absolutely will never return here again.
December 2023 by Ahmad Saleem
I got this sofa last week in a very bad condition, it looks like it's been used for 10-years. the fabric was sanded with no texture and the pattern has disappeared.The delivery man reported that, and I called the customer service as well, they asked me for more photos, which is ok, but I did not hear back from them.the Sofa is now blocking my space, and i do not know what i should do?! maybe should I take it to the store and put it on their door!
November 2023 by MARK RATCLIFF
Staff very friendly and a good range of sofas to pick from. Didn't feel pressured in making a purchase. Plenty of staff.
November 2023 by Keith Twyford
Very helpful staff thorough and full of the correct advice
January 2023 by Louise Payne
Shocking experience with customer service team. So much of our time has been wasted chasing, emailing, waiting in for technicians etc. Team on the phone are incompetent and don't care, problems still remain unresolved after 7 months due to incompetent staff and systems. Extremely unhappy. Cannot now even get through on the phone lines as they have gone down. Beyond ridiculous.
January 2023 by Lyndsey Newsham
Sales advisor Phil was very helpful, all questions answered, gave us time and space to think about our purchases. We returned at a later date to place our order once again we spoke with Phil who made the whole process easy, would highly recommend as definitely not pushy for sales like other places we had visited.
December 2022 by Chay Lonsdale
Absolute fantastic experience here. Came in as a new buyer and was assisted by Cath and Cameron who were both incredibly lovely, not pushy on a sale and very helpful in explaining everything perfectly to us both. Definitely would visit again and would recommend to everyone seeking a sofa
December 2022 by Roman Lonsdale
Absolutely superb customer service. Cameron & Kath helped a lot! I?m sure anybody else there would be as happy to help. Great choices and customisation. Definitely recommend.
August 2022 by Sally McNally
Beware of visiting here you may get a parking ticket they are operating a sharp practice car park outside. You will be better off parking in the houses opposite and walking across.
August 2022 by Pervais Atgirls
DONT PARK ON THEIR CAR PARK. £60 if your wheels on over line. Sofas is just a lure for the real RACKET
August 2022 by Marco Volante
Do not park outside you will get a parking charge for any reason even if your wheel is slightly on the line or anything £170 from debt recovery they don?t send you anything first but obviously pretend they have
July 2022 by Chaudhry Muhammad Mohsin
Hallo everyone I would not recommend to buy sofa or anything from them I bought a sofa from this company and got broke in days cheap quality and bad service once they sale you anything after they don?t know you it?s waste of money to go there
July 2022 by David Coe
Visited other stores as well but this one had what we wanted. Full marks to Kath for her professional, friendly and efficient handling of our purchase, her attitude and experience shone.
July 2022 by Craig Beale
Wish i could give zero stars. DON'T BUY FROM SOFOLOGY the worst customer service ever. Read bbc watchdog complaints I have been waiting over a week for a manager to call me. I have phoned every day only to be fobbed off. Sofa was faulty and misold. If anyone from sofology wants to look at my case my order number is 3177055 /2
