May 2023 by J9510LAheathert
My partner and I visited the thermal spa(twilight experience 5.30-7.30) last night and are now planning a night's stay for my birthday it was so enjoyable. I was a little nervous as I've never visited a spa experience before but I need not have worried. The whole experience was in no way snotty or uncomfortable; just pure luxury, rest and relaxation which was much needed. We could've happily stayed longer and we both slept so well afterwards we were so relaxed. The experience is made up of numerous saunas/steam rooms, zen/monsoon showers, hottubs, foot spas, a hydrotherapy pool, an aroma room, relaxation areas etc, all against a backdrop of the Lancashire countryside Changing rooms a perfect cherry on the top. Lovely location. I hesitated for quite a while before booking but didn't regret it for a second and wish I'd booked sooner. Don't hesitate like me, just book it and enjoy;)
May 2023 by I5868YTannap
My husband and i booked a two night stay at this spa.We have stayed at various spa hotels throughout the country and at Ribby Hall you certainly get value for money.All the staff were extremely friendly and helpful.Our room was spacious, clean and comfortable.The bathroom had the added bonus of both a bath and a shower cubicle.The fridge was stocked with milk, sparking and still water.The menu for breakfast and evening meal offered plenty of choice.The meals were so delicious.The evening menu certainly had the wow factor.Huge compliments to the chef.The only reason we didn't dine for lunch was because we were still feeling full after breakfast!! The spa offered a wide range of facilities.We particularly enjoyed the zen garden and were fortunate to have good weather.The bar was an added bonus!! There are various relaxation areas within the spa.At the spa reception area there is an excellent choice of beauty products to purchase.I had pre booked a full body hot stone massage.This was so relaxing and had an amazing impact on my aching joints.Thank-you Victoria.I would like to conclude this review by saying a huge thank- you to all the staff who made our stay an amazing and most relaxing experience.
May 2023 by Alan Turner
I don?t normally write these reviews but I have to make an exception.I can?t fault all the younger colleague who work at the Ribby Spar always smile, welcoming and polite? the same most certainly can?t be said about the older ladies who work at the shop ?! they always seem miserable, unwelcoming, grumpy and cold. Definitely not good customer service? I?m a local who used to use the store regularly but I don?t much anymore as I?m made to feel like an inconvenience. Eyes rolling, lack of eye contact? huffing and puffing all a common occurrence.Customer service 2/10 really badYounger colleagues 9/10 you?re putting the older workers to shame.
May 2023 by Debbydu
Absolutely love this place. Everyone is just so friendly here, all members of the team go above and beyond to make your stay relaxing. This is my fourth visit and it will definitely not be my last. Had an Elemis facial, which was just wonderful.
April 2023 by Explore142884
Three of us have just returned from our regular 3 night annual stay as always we've had a superb time. the relaxed atmosphere starts with the warm welcome at reception. The room, thermal journey, zen garden, treatments and food are all wonderful. All the staff are exceptional always welcoming, helpful and friendly, from Andrew the hotel manager to the house keeping staff, with no exceptions. We're already looking forward and counting down to our next visit
April 2023 by Lottie4071
I visited on a Saturday Evening for Twilight Spa. Since my last visit the spa has expanded. 5 sauna/steam rooms inside and a further 2 outside, inside hydrotherapy pool and outside infinity pool and hot tub. Lots of other additional areas to enjoy. Lovely and clean, friendly staff. The outside area is so relaxing - with great views. My only very small criticism would be wanting an additional towel and body moisturiser in the changing rooms. Thoroughly enjoyed it and already planning return visits.
April 2023 by 910ry_nn
We have recently visited the spa and it was definitely worth It! It was our first time visiting and Jan on reception made us feel very welcome and explained everything prior to us starting our thermal experience. Couldn't fault anything during our visit , we finished it feeling very relaxed and I would recommend this location to anyone wanting to go to a spa.
April 2023 by Katwina
We?ve just returned from an absolutely faultless stay at the spa hotel. The spa facilities are fabulous, with both indoor and outdoor areas to enjoy. Our room was clean, spacious and with comfortable beds and a fantastic shower. Our evening meal was the best food I?ve had in as long as I can remember. Every course was simply delicious. The icing on the cake though, is the staff; every single member was smiley, friendly and approachable and it?s clear they enjoy being there. I cannot recommend this hotel enough and we are already planning our next stay.
April 2023 by SilkyPWeb
My husband and I stayed at the Spa Hotel to celebrate our wedding anniversary and what a stay it was! Weeks later I am longing to be back! The rooms were lovely, clean and modern. We went to the spa in the afternoon and I can say it was one of the best spas I have ever been to, so many rooms and the outdoor area is amazing, there is a bar and it was so relaxing sitting in the whirl pool with a glass of fizzy in the spring weather! The staff at the spa were so lovely and welcoming. We had our evening meal at the hotel restaurant and it was outstanding, we couldn?t fault a thing! Special mention to Mia, she served us all night and she was just lovely and she really did make our evening special. Overall a fabulous place and we cannot wait to come back. Thank you all.
March 2023 by kelbel1978
Arrival it looked amazing myself and sister went to the room to change. Room was nice adequate for the stay. We then went to the thermal journey prior to treatments. I did expect a pool as I would with any spa hotel but it was definitely not that. I?ve used a thermal journey before but thought there would of been a pool also. 2 hot tubs outside, various saunas and 2 steam rooms. Was shocked to see a bar outside in the spa area but that?s because I?ve always been advised not to drink during a spa. We then both had treatments which were lovely. Dinner was £35 allowance for each person which I have never managed to spend before but this time we went over as what was on the plate left us still hungry. £24 for 2 pieces of chicken, £28 for 2 pieces of pork loin and 1 pork belly. Pictures included! Breakfast you order from the menu and I just didn?t expect tinned fruit when I ordered fruit salad.
February 2023 by TonyMror
I?ve stayed here 5 nights in the last few months and I cannot rate it high enough. Always a friendly welcome. Rooms are comfortable, clean and relaxing. Food is superb - the fillet steak is exceptional and their full Lancashire breakfast is exemplary - great quality produce on hot plates. Why don?t all places do this. What really makes the hotel and restaurant stand out is the team who work here. Everyone is friendly, helpful, professional and they really honour of their way to help. I love the age diversity of the staff and how they take pride in what they do. It?s clear there is a significant amount of investment that goes into the training and development of the staff and it shows. Thanks for another amazing stay and I can?t wait until I?m back again
February 2023 by anne h
I recently booked a 1 night luxury spa dinner break for my mum and myself. I rang to check my timings as wanted a window seat for my mum who is 90 and has low vision only to find there?s no record of my restaurant booking or spa. I was then told the spa is full at my booking time of 2.30 and could only go in at 4.00. This wasn?t acceptable as would be getting dark and we would t be able to enjoy the outdoor part. Apparently your restaurant and spa booking time that is selected when booking online isn?t guaranteed. At least they gave me a full refund but I?m so disappointed, particularly for my mum who was looking forward to it.
February 2023 by 270annemariep
We had a lovely stay for my daughters 1st birthday 21st January. We enjoyed it so much we are coming back to celebrate my wife 40th Birthday 1st march. Staff are extremely friendly and polite. Our daughter enjoyed all the activities and swimming.
February 2023 by vacationgirl58
This is the third time I?ve been to The Spa. It?s a lovely place, very clean with very friendly staff who are very polite and helpful. We had a lovely short break staying in a twin room and a two bedroom suite, it was just perfect.
February 2023 by SB020492
Came for the tasting menu for our date night. The food was really good & service great, but what let it down was a 5* fine dining restaurant?s only alcohol free offering was becks blue??? Very poor choice considering I went to one of the Christmas doo?s & they had alcohol free fizz / cider & gin alternatives so unsure why this isn?t across all site!
