December 2023 by Simone Rucinska
went in for a sandwich at around 11am there was nobody there completely empty the man with a beard serving me was absolutely incompetent and rude, he rolled his eyes at me and i was huffed at as if its not his job to make me a sandwich. i felt very judged and as if i was annoying him. never in my life have i had such bad customer service and after reading all the other reviews about this place it seems to be an ongoing occurrence. never going back! not to mention the sticky and filthy tables, this man should get fired if he cannot atleast have respect for the customers!
November 2023 by Lucy Clark
Really poor service! Manager really rude! Customer service none existent and when I was given incorrect offer information the manager rudely snapped and blamed the fact staff were new!! Won?t go back.
November 2023 by LUCIA VIDORETTI
I had enough rewards to get the smallest size side so I got the nacho chicken bites then they gave me 4 piece nacho chicken bites saying thats the smallest size when on the board it said 6 piece!!! Highly
October 2023 by Helen Bolton
I would actually give a zero if I could.The tables were all filthy. Staff were rude. The sandwich was all soggy and when I asked the male staff for a new sandwich he offered to retoast it to dry it out. Saying he has been a subway chef for 15 yrs and knows how to make a sandwich. Total idiot ? The sandwich was inedible, gave it back and left ?
September 2023 by Chris Lee
The air-conditioning unit has been broken for years. It's way too hot and uncomfortable in there.
August 2023 by Naomi Roberts
Ordered teriyaki chicken salad didn?t ask me if I wanted chicken warm then forgot the teriyaki part, then when eating I get a chunk of tuna in the salad with was vile! My partner said he had never seen anybody go green so fast! Got a child?s sandwich the bread was very stale and hard she could barely eat it even as a toddler took the bread off herself and just ate the chicken inside, it?s almost like they?re vouching for bad reviews and competing for bad reviews with their equally bad rival dunkin donuts opposite the car park.
August 2023 by Diana Cordero
Got lunch for my daughter and I around 1:35 today July 28th. Absolute shocking customer service! The 2 guys were literally sighing at me as I try to order? rushed us, rolled their eyes at us, interrupted us? really the worst customer service.Not the first time we had a bad experience at this place but today?s was by far the worse.The menu is not updated as they no longer serve certain ingredients but are still in the board and they tell you off for not knowing this!Never again
August 2023 by gary park
Guys behind the counter all miserable especially the Chinese girl. Cooker was set to high so the bread was coming out slightly burned so was like eating a rivita. Tables hadn't been wiped in what looked like hours. Get more staff for a faster paced subway like this. Service was to slow
July 2023 by matt l
Pathetic customer service..rude arrogant worker puts 2 of the smallest scoops of steak on a footlong and when i asked for more refused to put anymore on, saying its company protocol i get 2 scoops...even though 4inch had no meat on it whatsoever. Who wants a salad sandwich?? So i said ill have something else and he muttered under his breath...what a waste! And disapeared into the back for the next 10minutes. What happened to making it to the customers liking.
July 2023 by Stephen A (Alex)
Very rude service , they had hardly anything behind the counter, not enough produce to fulfil the orders . Told that the ham was not available on the but menu asked if we could have extra on the other meat told yes but they would charge extra . Again, rude comments from the male assistant stating we should have come earlier in the day . Won't be returning
July 2023 by Mare armstrong
Absolutely disgusting service. Rude, ignorant and completely disinterested in customer service.The breakfast subs were bland and the latte so weak. I?m shocked as I usually enjoy ordering and eating at subway but this member of staff won the badge for worse customer service experience ever.
July 2023 by Ben Bates
Haven?t left a review for a Subway before, but felt obliged to do so. Having worked in one when I was younger? bad service, disinterested staff and sloppy sandwiches always annoys me. However, I need to give some kudos to the manager of the capitol centre branch (wearing black). Great service with a smile, organised and engaged, and leading by example for the rest of the staff - who were also on the ball, during a busy period. Thanks for a delish butty.
July 2023 by Tim Morrison
Subway has gone downhill, changed the menus to different names however they put less meat in, they think you don't notice but you do, less ham, pepperoni and salami in the BMT. Also the bread is now thin and weady. Drinks loyalty cards are no longer used and all the prices are now far too high. I'm not going to go anymore, it's a shame been going for many years but the greed of SUBWAY will be their downfall!
June 2023 by Craig Sharp
The choice of music is questionable. No AC so was too hot to sit in and eat.
June 2023 by josie peat
the place was dirty, the bathroom was dirty the staff where rude, when serving us, and the food portions where ridiculously small. the food was tasty but i was really disappointed.Dietary restrictions: not healthy
