March 2024 by Karen Fowler
They did a really good job on the repair but very disappointed with how they returned my car to me. The car had lots of white dust inside, this would've been when they prepped for spray painting. There was over spray on my windows and sticky adhesive where they'd removed the protection sheets. Inside the smelt awful, very strong chemical smell. I took the car back for them to clean, still not of a good standard but I'd waited 90mins already and had an appointment to get to. They said bring back again when you get chance. I shouldn't have to return at all, should have Bern cleaned before it was initially given back to me.
December 2023 by Martin Humphris
My experience so far. Rubbish.No customer service. Zero attention to detail.Focus is on cuttings costs and saving money.
November 2023 by Karen Whitehead
Such an amazing place with outstanding customer service, so helpful and friendly from start to finish
November 2023 by Paul Garlington
Fantastic comms and brilliant staff. The car was perfect when I collected it.
November 2023 by Steve Kear
These guys are absolutely brilliant. From the moment I walked into the reception to the day I picked up my car I felt part of the team. I was updated on a regular basis and even shown the progress and met the guys working on my classic car. I can?t thank them enough. If this survey had an option for 10 stars that?s what I would of given. Thank you Chloe, Dave, Iqbal and the rest of the team. You guys are just awesome.Services: Painting
November 2023 by amran hussain
The Worst ever customer service from Chloe, needs to be taught telephone manners. Will not recommend or use. Delivery drivers john very helpful top manServices: Steering & suspension repair
November 2023 by Hazel Macauley
Have done a brilliant job on repairing car following accident, did not involve another car.Services: Painting
April 2023 by Michelle Dovey
Very very poor! I was in a car crash a few months ago. And resulting this I had glass all in my car. Whilst they was fixing my little c1, they took weeks to replace everything that needed replacing. Once I got my car back it was still full of class. Just not the cluster the shards. Baring in mind I have children that sit in the back of my car. Once called about it and complained they then stated they only do a quick hoover and that the glass will appear no matter how many times it gets hoovered and it wasn't there when the repairs was done. So it must of come back once in transition to my home address. Like honestly. So now after receiving my car back full of glass I have to look and pay for some ine to valet my car.
March 2023 by David S RC
I had an accident in December. They said that because my car is drivable and they are busy they could repair my car possibly in June...half a year for them to fix a door :(
March 2023 by Pauline Lee
I was treated with respect and given professional advice on the repair of my car after a slight bump.
December 2022 by John Lorimer
Very rapidly dealt with the matter to my complete satisfaction.
October 2022 by Roger Brindle
Poor communication, poor repair,roof tiles fell on my car damaging several panels and the roof. Vella initially assessed the damage by photos only. They assessed it wrong and had me waiting 3 months for a windscreen which they never actually needed. I had to extend my lease due to the delay in waiting for parts that I never needed.Car was finally taken in for the 4 day repair, which ended up taking 8 days. The Car was returned to the lease company a day after the repair was done. Lease company then assessed the car and sent me a bill for £350 for a poor repair carried out by Vella. There was dirt in the paintwork of two panels resprayed by Vella.Vella refused to pay this or take any responsibility for this as they could not see the car in person, despite being given the extensive report with photos evidencing the poor repair. The car was already back with the lease.Thankfully the insurance company were excellent and have compensated me fully for Vella's incompetence with the delays and poor repair work.Vella don't return phone calls when promised. Staff members admit there are always delays and poor service to customers.They tried their best to talk me out of having the courtesy car that I was entitled to. I can only assume this was to save some money.I would avoid at all costs.
October 2022 by demic77
Repairs were done to a good standard but they missed off half of what they were supposed to be fixing. Tried to blame us for not telling them what was required but the insurance company had instructed them specifically what to sort and they didn?t. All this two days later than estimated for the complete job.
September 2022 by Paddy Holman
Very efficient repairing damage caused to my car. Staff pleasant and kept me informed throughout, as well as dealing with return of hire car.
September 2022 by Jackie Bennett Shaw
Fantastic, friendly and efficient service from the quotation department through to the office and customer service. Great communication and a pleasant and stress-free experience.Service: Body & Trim
