November 2023 by Ellen Carrington
Catrina was amazing, patient and helpful, we didn?t know where we wanted to go for our honeymoon, she listened to our needs and wants. She went above and beyond and now we have our dream honeymoon. It?s my first time using a travel agency and would definitely use again!
November 2023 by Natasha Nickson
We went into the store to book our group holiday for next year. Lorren helped us out with the booking and was helpful in every way throughout the process. Any questions we had she would answer with no problem and she's even gone to the extent of emailing us after with trip ideas which I'm sure we will book at some point before we go. Would happily return to store to book future holidays and if Lorren is there I'll be sure to book with her ?
October 2023 by david midgley
Once again a great experience at Tui Deepdale, always a warm welcome.This time we were greeted by Georgia ,who set about finding us a holiday to Dominican Republic as we knew the dates and area but we were not to sure about which hotel. Georgia found us some hotels to look at explaining each one?s amenities, she also booked premium seats and car parking for us. We are all booked and just having to wait till Christmas Day going to Dom Rep. Thank you Georgia another great addition to the fantastic team at TUI Deepdale Preston .?????
September 2023 by Alan Brown
My wife and I have just booked a holiday with one of your reps Jayne C in your Deepdale store in Preston. In a time of people complaining about big organisations and companies etc, we have to state, it was a breath of fresh air planning a holiday with Jayne.She was so helpful and informative about the destination we chose, the Hotel, and she also recommended excursions on our holiday.The whole experience was a pleasure from start to finish.Thank-You Jayne
September 2023 by RJ Black
Went in store to price up some holidays and was served by the nicest lady I have ever been served by, I have not seen customer service this amazing in a long time. Jayne is a credit to your store and I will definitely be back to book my future holidays with her. She had the kindest smile and laugh and she made my day.
September 2023 by Cathy Johnson
We had our holiday cancelled as a result of the air traffic control issue on the 28th August and visited the TUI shop at Deepdale and were extremely pleased we did.Georgia & Philippa were extremely helpful and patient going through all the options to get us another holiday booked asap and nothing was too much trouble.We usually book our holidays online but after this experience we definitely will be paying them another visit.
September 2023 by Cauley Poole
Was given a great greeting on arrival! Then had such an amazing asset to the company, lorren, support me throughout my search for the perfect holiday. She is amazing at her job and deserves a-lot of recognition. Couldn't thank her enough for being so helpful and so patient.
September 2023 by Mandy Gallagher
Dropped into Tui and was greeted by Georgia. She was attentive and professional giving us all the time we needed to book our holiday. To the point that we ended up booking 2 holidays! Well done and thankyou Georgia
September 2023 by Codie Croskell
Had a really great experience booking a city break to Paris with Jack, he was extremely helpful throughout the booking process, explaining everything thoroughly and helping us find our best options, and making sure we understood everything. We would definitely come back to him for any future advice or queries about holidays, thank you Jack!
September 2023 by Charlie Leigh
I went into the TUI travel shop at deepdale retail park. I was greeted by Georgia.. I had a holiday in mind before I went in.. Georgia advice TUI do the same package holiday to Menorca. She checked everything for me and sorted and booked our holiday again with her... just amazing & excellent customer service from Georgia .. Thanks againI will recommend this store to all my family and friends.
September 2023 by Ellie White
The service I received in the TUI store at Deepdale was incredible. We originally only went in for travel money as we had booked our holiday to Mexico all separately (we now wish we had visited this store to book it and will definitely do so in future!). We had a few questions regarding Mexico as it is our first time visiting, and the employee Jack who served us was extremely knowledgeable and kind, and had the answers straight away to all our queries, he?s definitely a Mexico expert! Due to being so impressed with the service, we went on to book transfers to and from our hotel with him. This was a very smooth process and eased the pain of us having to sort it ourselves. Overall the experience was faultless and we were very impressed with Jacks service. We cannot thank him enough for helping us and we were very pleased to leave with our transfers sorted. We will definitely be back to book our next holiday!
August 2023 by Hannah Thorpe
Had the best holiday in Marrakesh in the TUI BLUE Riu Tikida Garden! Thanks so much to Tamsin for recommending and booking for me!
August 2023 by Cath Hindle
Immaculate service from this shop. The best customer service I have experienced in a long time!I was served by Lorren who was more than happy to help with my very weird requests, She looked at so many different locations to find the best one for us, the poor girl sat with us for an hour and a half but she did it! She really took the time to go through all of my options and asked the right questions to understand what it was I needed especially with the assistance to get on the plane. We went away to discuss the two hotels we liked and the next day right on the time I said she called us back and we booked our holiday. Didn't get this at Hayes in town or the other Tui. This shop has restored our faith in the company great great service
July 2023 by Natalie Owen
The best customer service I have experienced in a long time!I had the pleasure of being served by the manager in store who was more than happy to help with my very difficult booking, even though she had finished her shift for the day she stayed almost 2 hours to make sure everything was sorted and I was happy, she really took the time to go through all of my options and asked the right questions to understand what it was I needed. TRUE PATIENTS she didn?t rush the process at all and assured me she was happy to stay and help even after I offered multiple times to come back another time, she wanted to make sure everything was sorted for me! Absolute asset!
June 2023 by jodie Louise
Lorren is who you want to deal with, nothing is too much for this lovely lady. I asked every question under the sun and she found the answer to them all. Nothing was too much! Definitely a credit to the store! It?s actually nice to see someone with a smile on their face and who knows her job inside out.
