February 2024 by RC
Incredible customer service
February 2024 by Paul Howarth
It's not aldi ..so no comparisons..
February 2024 by Jooliemoolie
Excellent quality fruit and veg and ethical standards regarding meat, the staff are welcoming and helpful if you need them, the cafe is lovely too
February 2024 by Mark Beyer
Preston Waitrose Walton le Dale is an ok supermarket shopping destination but the cafe is a disaster!Several times now we attempted to have lunch. Nothing special, a toasted sandwich, a macaroni cheese maybe. Today we arrived at 2pm and as we were queuing the toasted sandwiches were being hurried removed from sale. When asked why, the answer was "we don't have a cook. No hot food even a toasted sandwich is possible!"All that was left was a dried up cheese scone and a rubbish selection of pastries that looked like they'd been there all day if not longer. Left with no choice, we bought a couple and instantly regretted it. Even the brews & hot chocolate were sub standard.Won't be eating here again and rather than travel will stick to our local Booths supermarket.
February 2024 by Richard Akrill
Appalling customer service from the sour looking lady on the 'tobacconist kiosks. Never uttered a word to us, threw ever single item onto the counter after she'd scanned them, including a 2kg bag of potatoes on top of so delicate bakery items. She never told us the cost or acknowledged our existance whatsoever. We were completely civil/friendly throughout the entire transaction but she just scowled at us and refused to interact. About 2.55pm on the 14th January 24.Aldi checkout operators are 300% better than these people.
January 2024 by Karine W
Christmas Eve and last minute shopping at 4.30pm for 'forgotten' bits.I was handed a nice suprise from the cashier who gifted me a box of Waitrose Mince Pies.A much appreciated kind gesture, thank you!
January 2024 by Yvonne Wisniewska
Was in Waitrose yesterday looking for a specific wine and asked the male staff member for help, he said rudely that the wine will only be in the one store where the wine is produced!!!!!! Never heard anything so ridiculous!!!!
January 2024 by Simon Lee
Excellent shop, friendly staff, great products and nice breakfast.
January 2024 by Cropperty
Shop far too cold, had to leave without completing purchases. Staff also complaining of cold apparently aircon been duff for 2 years. Shop also looking very tired, is it scheduled for closing down?
January 2024 by Claire Green
Yes, you pay a bit more for good (that is better quality and the fresh fruit/veg doesnt go manky within 48hrs) but what I love about Waitrose is that it's smaller, I'm not bombarded with a gazillion junk food offers as soon as I enter the store, there's no strong bakery smells, no music playing, and its far quieter (and less kids) so I don't get that sensory overload getting my weekly shop. Waitrose know their customer base, and cater well toward them (Inc smaller size packs etc) I'm happy to pay a bit more and let the other supermarkets constantly fight between themselves with fake offers and 'loyalties'.
December 2023 by Andrea Pratt
Love the fresh food! Always impressed when I visit, fantastic variety
December 2023 by paul taylor
it had what we needed
November 2023 by Dario Holbrook
Manager who harassed a member of public legally taking pictures from a public space, you're a manager you have no right to follow anyone talking pictures in a public area, you run the Waitrose store, stay in your domain.
October 2023 by Nic Langman
The tea room is the worst tea room I've been to. Ordered a burger and chips and didn't eat any of it...the burger was terrible and drenched in mayonnaise. The chips were raw....who can't cook chips?! Tomato soup was completely forgettable and bland. Disappointed given its waitrose. Will not be going back to Cafe!
October 2023 by Taher Kagalwala
Intrusive staff reviews all through and through! Responses are"politely worded" but reveal an extremely callous attitude from the company. Security following the customer all the way to the till? Not acceptable. I was going to visit your store for the first time today, but after reading those recent reviews, no, thanks. I will go elsewhere.