January 2024 by Jane Earnshaw
Charge you 5 pounds to print a statement off ?????? joke!
December 2023 by Deri Langridge
Very patient and friendly staff that helped me easily open a bank account.
October 2023 by Abbie Eatock
Went to the bank today on bank street Rawtenstall, the new manager was really helpful, she helped me use the machine to pay in cash. She was really friendly and attentive. I?ve been with this bank for 17 years never had an issue
October 2023 by r c
No counter service after 3pm.Staff unhelpful at times.
September 2023 by Terry Bowler
Unfortunately this bank has gone just like the others where there is no staff and it's all do it yourself , no personal service any more it's pathetic. Closed my account and moved
February 2023 by DOREEN Dixon
Could not get an answer on the phone line just saying busy at the moment all the time
February 2023 by Steven Keyte
It'd be nice if someone occasionally answered the phone - I cannot acheive what I have to do using their online banking (as the recorded message keeps saying) I need to speak to a human being, it's about time you realised that not everyone has access to on-line services / internet banking (like my 87 year old mother) and I need to speak so someone in the branch!
November 2022 by Tracy Townsend
Had to travel out of town in order to speak face to face with a member of staff due to being blocked from online banking and unable to get through on the number given.Went to the Rawrenstall branch. Only 1 person at the desk, so a queue had formed.Another member of staff going down the queue asking what help was needed.Seen within 10 minutes, taken into a booth, met by Sakinder, who was extremely tolerant with me. Couldn't rectify the problem imitially through no fault of his. He was extremely patient and kept going with me ( I was ready to throw my phone ) . He wouldn't let me leave until the issue was resolved. Nothing but praise for the patience shown to me. Thankyou and thankyou for getting me back on line. I would never have achieved this via a telephone call !!!
October 2022 by andrew Mckenna
Poor. They just want you to do everything through using internet banking. Only one cashier station open. What's happening to the personal touch. I don't want to deal with a machine rather talk face to face if I have problems
October 2022 by Adam
Never answer the branch telephone. Glad I'm leaving TSB next month.
October 2022 by Sokon Ullah
My bank
November 2021 by Gareth Williams Von Schachtschneider
Branch struggling to cope with customer demand due to under staffing and extra footfall due to branch closures. Reduction in hours and under funding suggests this branch might also be at risk of closure. Staff are friendly and professional but clearly under pressure and stressed. I see that they are recruiting but at a starting wage of £14,000 I question how serious they are about finding qualified people.
April 2019 by Steven McGrory
Best local bank. Staff are really friendly.
April 2019 by Jack Moor
Bad service rude staff
April 2019 by Tom Bell
Friendly staff
