October 2023 by Simon Collins
The Ashby dela Zouch team are fantastic! They pulled out all the stops and solved a problem for my 11 year old son so efficiently. After Boots Opticians quoted 7 to 10 days to repair his glasses or get a second pair. Vision express, booked him in after school quoting 2 to 3 days! The team were friendly and professional and helped my Son choose some suitable, smart and fashionable frames. Knowing the urgency of my Son's need, the lovely Optician checked their stock for suitable lenses. They had them and by the time I had paid for them asked us to come back in 50 mins!!! We were over the moon! However, their customer service didn't stop there. While standing outside the shop, deciding what to do while waiting the Optician came out to us and explained that her Optical technician had nearly completed them, come back in 5 minutes!!! We were gobsmacked!The Optician fitted them to my Son perfectly and we were on the way home in less than an hour from walking into the shop!Thank you to the absolutely brilliant team at Vision Express, Ashby for their real can do attitude and great customer service!
October 2023 by Colin Finch
Excellent service from the whole team.From the check in to the collection I felt valued as a customer.Everything was clearly explained along the way.Very satisfied customer.
December 2022 by Wendy Hick
Had to get replacement frame for broken glasses just before Christmas efficient staff and popped back in to have one side loosened after Christmas no problem or trouble quick service thank you
December 2022 by sam forrester
Came here for an eye test and contact lense check up. The optician was great, really nice guy and explained everything clearly.However the lady out the front who greats you and then deals with the paperwork later had the personality of a house brick. It was so hard to have a conversation with her that hard I left without buying any glasses or contact lense packages and went to specsavers next door.She really shouldn't be working in a sales role. If this store expects to sell anything other than eye tests I would suggest having someone else deal with the paperwork after the eye tests who's more likely to get customers to purchase products.
October 2022 by Gerhild Donald
Cheryl and Natalie from the Ashby store went over and above the call of duty. They managed for replace my husband's bent frames with an identical set which only took 5 minutes. Thank you, my husband can now use his glasses safely again.
February 2022 by Amanda Stevenson
Fantastic service! Lovely staff that provided a brilliant service from start to finish. Starting with a thorough eye test and examination which even included alerting me that I had high blood pressure and to seek a doctors appointment.The atmosphere is calm and friendly. I was given lots of information about all the different types of lenses and finishes and they were incredibly helpful sourcing glasses for me to try on. They were incredibly patient and thorough. Lovely friendly atmosphere and thrilled to bits with my first pair of varifocal lenses ?. so I?m booking back in to get varifocal sunglasses!
January 2022 by Amanda Johnstone
First class customer service and Optometrist...thorough eye examination today 6.3.21... Ashby customer happy
January 2022 by Yvonne Heward
1st Class service, extremely professional, would highly recommend
January 2022 by Andy Portsmouth
Friendly opticians, have time for you, no pressured sales. Explain everything.
January 2022 by Chris Worth
Excellent service. Safe fast and friendly
January 2022 by James Mcinulty
A great service & would highly recommend.
January 2022 by Wycliffe Rugby
Professional, friendly service, highly recommended
January 2022 by Michael Hallett
Great friendly staff that go out of the way to make sure you get the right frames and lenses.
January 2022 by mrkisnon
Excellent service - felt very safe and secure and everything was well explained re COVID measures
January 2022 by Ali Jones
the staff are just great to be with & that's all you need.. we'll done & thank you
