March 2024 by Amanda Barre
This little post office doesn?t get enough praise. I had to renew my daughters passport, they did it all for me and even took the pictures.The staff couldn?t be more helpful if they tried. They were very busy, but dealt with every customers needs politely. Even offering help with another customers currency queries and another customers banking issues. (As the local banks have shut down) but the post office is still going?What I would like to say is, I read the previous reviews, and did not feel like that at all.I did however whiteness rude customers in the post office whilst I was in there, and sometimes people need to remember everyone is human and doing the best they can.Personally the post office is fab, and I?m glad it?s still going. Well done to the staff!!Sometimes it?s the customers!! Not all, but some? (and these small amount are normally the ones quick to write a bad review)
February 2024 by Maroc Moses
Visited this post office recently and what an experience.. staff are very rude no manners at all .. do not know how to interact with customers.. very aggressive behaviour from them ..With the way they communicate .. like the gentleman on the previous review say if you have one parcel they not interested.. need to brush up on there speaking skills ! How they have managed to stay open only God knows !
September 2023 by Herbalist Hut
The staff are so welcoming and take their time explaining all the parcel charges, they are always very friendly and smiling.
September 2023 by Ezra Nadasen
Always a professional and speedy service from the Postmaster and his team. A lovely office !
July 2023 by Daniel
This place is a desolate wasteland. If you're the type of person that has to go there every day because you sell junk online for a living, and you know all the staff by name, you'll fit right in. If you're like me and haven't posted a parcel in 18 years but needed to send 1 thing because your admin staff are on holiday then prepare to be looked at like you have just stepped onto this planet for the first time. Sorry I don't know how the QR codes work for labels, I couldn't actually care less!!!!!!
April 2023 by Steve Crewe
Very polite. Very helpful. . Had to renew my driving licence. In and out within 5 minutes. Great communication through telephone immediate answer. If I could give 10 stars. I would have. A big thumbs up
April 2023 by Kathleen Shanks
Excellent place! Helpful and knowledgeable. Taking on the work of banks.
December 2022 by Daniel Nundra
Such a great shop and management, friendly staff. No answer on the phone but sorted my car tax out no problems and during a crisis no less thanks guys!
July 2022 by Sophia Mae
Birstall is the 5th placed I have lived in and I?ve used every post office in my other places I?ve lived regularly as I need to send a lot of stuff work wise.And this post office is the worst! I have ever visited. The staff are soo rude and don?t want to know. If your customer attitude is this bad you should re think your career and not do customer service.I now have to drive to groby post office to send all my stuff which you will get a 5* service from with a smile (:
July 2022 by Josh Brown
Birstall is the 5th placed I have lived in and I?ve used every post office in my other places I?ve lived regularly as I need to send a lot of stuff work wise.And this post office is the worst! I have ever visited. The staff are soo rude and don?t want to know. If your customer attitude is this bad you should re think your career and not do customer service.I now have to drive to groby post office to send all my stuff which you will get a 5* service from with a smile (:
July 2022 by Saro M
Very pleasant staff open on Saturday till 1 pm , very polite and great customer service great kudos to the Girl on the counter .
May 2022 by Smita Patel
Miserable man and young girl. Never have I been to a post office with awful service. Doesn't cost to give a service with a smile!!
April 2022 by Simon Mayes
Past thru Birstall today and had a ?click & drop? parcel to post so called in to post it and get proof of posting. The young girl took the parcel from me and made no attempt to scan the Royal Mail QR code to produce my proof of posting instead she put it straight in the mail bag. I explained that I needed proof of posting but she told me that ?these parcels don?t scan on their system so she couldn?t give me a receipt??????.How strange considering I have worked behind a post office counter for 25 years (and still do as a regular holiday/sickness relief) and know full well that it is perfectly normal to simply scan these parcels to produce a proof of posting. I can only wonder what their reasons for not giving receipts are , but trust me there is something very odd here and I think it might be prudent to use other post offices nearby.Incidentally I took my parcel to another office and recieved totally ?normal? service and a proof of posting.
March 2022 by sally al-habshi
No idea why this post office has bad reviews. Just posted a parcel, the guy who served me was super helpful, smiley and friendly, a great service will definitely use them again!!
March 2022 by Kerry Martin
Very rude. Unhelpful. Not just on one occasion! This time they would not give me a receipt as proof of postage for a parcel. This is a royal mail service that they should provide. I've had things go missing before so wouldn't leave my parcel therefore, I had to drive to another post office who provided me with a receipt- a 2 second job! Other local post offices are so much more helpful and friendly and I will avoid using the Birstall branch from now on. If you are able to... go elsewhere!
