September 2021 by Ant
Very friendly service
September 2021 by Dean Fletcher
Poor. Not many choices of sofa available. Really disappointed.
September 2021 by Ismail Mahmood
Good quality sofas
August 2021 by Joseph Lockwood
Terrible service given! Took them all there time to apologise and I had to ask for one after all the messing around and not to mention the faulty product the delivered in the first place! I'd recommend a different sofa company
August 2021 by mel gill
The sofas are very poor quality and poorly manufactured\\nWe had issues from day 1 very uncomfortable, very cheaply put together\\nThe ones in the showroom are good quality and well made, but the same can't be said about the product we received after placing an order for a cream leather sofa.\\nThe leather is very thin and poorly stitched together, stay well clear of this company.\\nI know a Salesmen who worked for these and he said the sofas were very poor quality and sold for as much as the Salesmen could get away with, they start adding extras to your order slowly creeping up the price before you know your well over the listed prices you see in their showrooms. Do not buy these cheap poorly manufactured sofas at high end prices.\\nVery uncomfortable and after a couple of years the stitching is now starting to perish.\\nWe had them back a few times to rectify some issues, which never ended up being rectified, they just hope you'll go away, which we did eventually.\\nIt's a con, stay well clear of this hungry Salesmen driven cowboy outfit.
July 2021 by Mohammed Yasin
So was in the shop for over an hour. Not approached by ANY staff, bar one who I felt did it out of compulsion as she approached someone else first and we were right there. Thankyou yo her for answering my queries though. Watched staff actively pursue other customers through out this time.\\nWhen about to leave I asked a question loud enough for the next store to hear, the gent decided to not even acknowledge me.. after what felt like an eternity the female colleague responded. After walking away she told her colleague that the question was for him and he seemed quite non chalant about it. Disgusted and won't be giving my custom to you guys. Was I racially profiled? I feel it, me and my puma tshirt are upset.
October 2020 by Jude Downing
Went in to view a sofa we had seen in a branch closer to home and Tom, the sales rep was polite, friendly and full of information. He took us through all of the details about the sofa, finance options, delivery times and process of purchasing despite knowing we were going to be buying from a branch more local to us.
October 2020 by Jo Talbot
Went in here to get some two seater sofas for our new house. We were helped by Hannah who was very helpful and attentive. She showed us what matched our size and criteria. We were very happy with our sofas. We bought our main set over 15 years ago and they have withstood the battles of time. It would help if the sofas were organised alphabetically but Hannah knew where the ones we were looking for were.
May 2020 by MelvinG-2
We bought a leather sofa from dfs. The sofa in the showroom was verry comfortable and that's the reason we chose it. They tried to sell us thicker leather and other things to bump up the cost.We said we just wanted the same as we'd seen in the showroom.When the sofa was delivered we were verry happy untill we sat on it.It was extremely uncomfortable, and you could feel the poor quality as you was sitting. The frame of the sofa was squeaky & you could feel it as you were sitting down.The padding was verry poor, they tried to rectify this without success.They then sent a salesmen to convince us it was fine, and would probably get better over time, but it hasn't.Over 2years on, still paying for it, but give up our fight in the end.I would definitely go somewhere else next time, which won't be long, asoon as its paid off, it's getting sold and We'll by one from elsewhere.Stay clear if I was you
September 2019 by Tina Kilburn
Got a sofa from these theifs who send the wrong sofa that was 2 months ago still leave with the sofas i did nt ordered thst cost me 13000 pound bloody disgusting once they have your money they treat you like rubbish would nt get any thing for there if they paid me bloody theifs no sorry no we ll change no nothing look not 1 of the has said any thing so its a normal thing for them to do just rob you and its fine save your self the headace
August 2019 by Kay Carr
Very nice shopping experience, great choice of sofa's and staff extremely friendly and knowledgeable, thanks to Tom for making it a great visit, would highly recommend. 5 stars.
August 2019 by Catherine Redman
No pestering, left alone to browse and purchase.
July 2019 by Harrison FP
Good shop but I like to be able to walk round and browse not be followed and pestered by salesmen
May 2019 by Julie Moyse
Bought a DFS sofa years ago and was disappointed with the quality. Looking around the shop today I don't believe that the quality has improved. I found the style pretty basic and not very interesting. Ok for people either on a limited budget, or who like to change their furniture often. The sofas aren't built to last trust me.
May 2019 by luke newton
Having previously come in store (Thursday Evening) to get a quote for 2 x 2 seater and a 'swivel/cuddle' chair. The initial member of staff (Patrick) was extremely unhelpful and pretty much refused to provide a quote saying his "system did not allow for this".
