December 2023 by Trainspotter uk
not as good as the new Birmingham airport shop
December 2023 by HELEN CARTER
Not only a badly stocked shop, also a rip-off. Took 2 meal-deals to the unmanned self-serve check out to be charged full price for one. No human staff on duty to talk to. Will never use Smiths at the airport again and will probably avoid the brand in future if this is an example of the company's ethos.
August 2020 by Julius Zavatskis
Standard WhSmith shop. Sometimes messy sometimes ok. Would say it is 50x50 hit and miss chance ?
March 2020 by Paul Outhwaite
Buying a meal deal. Came up at £4.99 instead of 3.999. Assistant said ivd picked a 4.99 sandwich so I went back to check. There were loads of my sandwich on the 3.99 shelf... She didn't even look. I'm off to burger king
June 2019 by Julie Holwell
Pricey
May 2019 by Dicky King
Good meal deal
May 2019 by otis gilbert
Decent range but rather expensive
April 2019 by Sopi Mazlan
Everything is smooth :)
February 2019 by Neil Mallett
Remember, always leave your rabid offspring at home, stick the telly on, leave them some crisps & sugary pop they'll never notice you're gone. This gives a nice relaxing flight & holiday for all. ð??
October 2018 by Sticky Features
Worst wh Smith ever, removed all humans so you have to scan everything yourself, meal deal items mislabelled and jumbled up, just one stressed lady trying to restock and deal with the people struggling to scan stuff. A message for WH Smith - personally I'd prefer to pay a little more and be served by a human than this shambles of an airport store. It's a disgrace.
June 2018 by Melanie Binks
Nice, small airport.
March 2018 by Gintare M.
Customer service is awful. Even though the store was open the lady (Asian) didn't serve me saying she had not got the till draw in. We all know that card transactions can be made without cash draw in. I wanted to pay by card but she still refused.
She was very rude and unapologetic about whole situation.
And next time I came into the store I wanted to get Mothers day card. The card didn't have a pricetag on it , I tried to scan it but it wasn't on the system. The SAME lady appeared 3minutes after my friend actually went to her and asked her if she could come and help me she ended up using a piece of paper she scanned with a random barcode on and said that card is £4,49. I didn't want to say anything however if I am sure that price wasn't right as there were bigger and nicer cards for the same price.
March 2018 by Siobhán
Do you like being hassled? Try entering Britain as a non UK citizen. Good Lord!
February 2018 by Stephen Kendall
Total disgrace , no customer care, amazing this company has lasted over 220 years
All self service with tills not working, not deducting discounts etc
Felt I was annoying the serious looking assistant , I live overseas , when we purchase it is with humanness contact and a smile , spent £ 33 begrudgingly as they see books order by family
Many people some older just called a help button
This is my last WH Smith purchase , used them on a regular basis over 50 years
By the way , boarding cars required otherwise purchase is void, presumingly WH Smith get vat back, the prices are same and higher than high street , this is also happening in other UK airports even when you but a 50 p newspaper , well they can keep it , they are so confident they can treat customers with total contempt , management is non existent in at least 6 of the stores I previously used
By the way the star rating should be minus 5 but Google only let you enter a minimum 1
December 2017 by GamedayHub NYC
Excellent service every time i go in to the one in the Arrivals hall.
