December 2023 by Leanne Russell
Friendly staff, always try their best to help. They even stayed open an extra 5 mins for me to make sure I had my antibiotics.It would have been 5 stars, but I have had a couple of minor issues in the past.
October 2023 by aditi bhat
Absolute joke the pharmacists are!Struggling to use the computer and always dispensing wrong prescription. Even after explaining the prescription has been changed, the staff is very adamant and gives wrong prescription. When went with the prescription with unused sealed prescription back to check again, they were prompt to put the blame on the patient saying its your responsibility to check the right prescription is taken. Is it my job to make sure the chemist does the right job?!To answer you question, yes if the medicine is in sealed condition and untampered it wouldn't matter to me.Secondly, as you yourself said, the prescription was an increase in dose. So there anyways would be no need of taking the medication back, but just about issuing the remainder tablets.Again my apologies cos I thought it would be the responsibility of the staff to check for latest prescription. And this old prescription I had already once declined to collect from your staff. So not sure how and why the latest prescription was not even looked at and assumed that this is the only one. Infact even when my husband came to discuss this matter, your staff was adamant that its the right prescription and unfortunately saw the correct prescription only today, not sure how many days it takes! God knows what system it is and how somethings are not seen!And being from health care, I do understand how things work. Having spoken to a pharmacist about this, they were shocked that why wasn't my husband just issued the extra 28tablets. And even more shocked to know that he was given 56+28tablets! Cos that is not what he has been prescribed! I was told that the standard practice would be to dispense the additional 28 tablets and mention this in your records. And cancel the old prescription!I'm just reassured that a qualified pharmacist had some common sense which we failed to see in the staff at this pharmacy today.Anyways will remember to check everything before stepping out as it is too much to expect a professional to their job properly.And yes, I've updated my review and given a more accurate and detailed account. Hope that helps.
October 2023 by Samantha Fletcher
Absolute stars!!!! Dawn was a lifesaver!! Amazing customer service and supportA total God given blessing.Thank youAll the Masons pharmacies were lovely too as I rang round so many before finding what I needed !!
October 2023 by Stephanie Farwell Wright
I've been collecting medication from hugglescote for many years and the system does not work effectively..48 hours to collect ..not a chance ..I ordered my last one over a week ago and when I arrived ..nope not done .its always the same everyone standing in line like sheep ..say a single word and as the sign says ...your out ..staff having zero tolerance to abuse..I'm surprised they don't get it continuously..yet there you have to sit .and wait and wait .what happened to prompt efficient customer service .
October 2023 by Senior Resident
Absolutely pathetic staff and manager...Can't do their own job of a pharmacist.Always dispenses wrong prescriptionAvoid and change the pharmacy
October 2023 by John Foskett
Only three staff on duty,9 people waiting, only wanted over the counter tables in there for over fifteen minutes before i got served ?
October 2023 by badagry001
I have been a customer for years, excellent service and always extremely helpful.
September 2023 by gemma atkins
Moved to Hugglescote a little over a year ago and always had a friendly service at the chemist, today i had an issue that needed me to get offical readings from the doctors, or could have resulted in a hospital visit. As the docs did not have a working machine, they asked if i could go to the chemist and take it their and if i could bring the reading back, i did this, i was assisted instantly, even though the chemist was busy, i was never felt like i was being rushed and the service was friendly and knowledgable, i was able to go back to the doctor with the information and then get the required perscription and medication within 20 minutes it prevented a long drawn out day at the royal so thank you!
August 2023 by Nerissa Baseley
I went to Masons Chemist hugglescote on Monday to collect my prescription. I was offered a free blood pressure test, which I had straight away. The lady who did the test was very kind and caring. She said I needed to have a 24hr monitor put on, and said to come back on Tuesday to get it fitted. I went in on Tuesday at 10am got the monitor fitted and go back today to get it removed. I?m so impressed with the service from the chemist. The ladies there are always so nice. Thank you
August 2023 by Terry Arch
Always helpful even when under pressure They are asking for 7 days notice of repeat prescriptions but this is understandable with the increased work load from all the developements that are going on. However, through my own fault my repeat got to them late. I phoned and explained that I would be out within 48 hours and they arranged for it to be available. Thank you so much
July 2023 by Shayne Wheatley
Friendly helpful staff,Have a range of items for a smaller shop.
June 2023 by Ms Dawn Hall
Wore a 24 hour blood pressure monitor, lovely friendly service, put my mind at rest. Good results.
June 2023 by Peter Burton
Avery helpful chemist,now the they have had a change of staff,xx
April 2023 by Abbey K
Excellent Pharmacy with very helpful & kind pharmacists. Staff is very helpful and friendly.
March 2023 by Jonathan Campbell
Just been in to collect a prescription and was offered a free blood pressure test. Absolutely wonderful and was done there and then. Another great service form our local Masons in Hugglescote. Thank you
