January 2023 by steve brown
This pharmacy use to be great now its gone low as low can be they never have all the prescription you order even on repeat I went down to get my wife's new prescription but when I got them home they were the same as her old ones went back said it will be 45minutes that was yesterday my wife went down today and the prescription was still not ready another 45minutes wait this is becoming a joke
January 2023 by Tasha Jade
They have always been very helpful. Sometimes there is a wait but it can be very busy in there. People come in from the doctors and people come to collect but they do work as fast as possible. They are very kind, helpful & polite. They have some seats in side to sit but if they are full you will have to stand. They did only allow two people but this was during covid and they have now eased up with this. It really is a great pharmacy and I don't like using any others. Not a bad word to say. The wait times aren't their fault they go as fast as they can.
December 2022 by Paris Styles
Have a dosset box delivery but last month no delivery and this month no delivery but promised I was on list had go go down again today not good enough if I hadn't gone down would t have any medication for xmas, staff are useless, tried to ging ug no one answers appalling service
December 2022 by SJ W.
Forever having to return for missing items even though received the ready notification
November 2022 by Zoe G. Upton
Had my flu jab here and they were friendly and efficient. Location is incorrect on Google Maps so it took me a while to find it - it is down the new estate and not on Heath Lane.
June 2022 by Ivor Sutton
Like a lot of reviews on here, I was given a prescription by the gp and was told it would be sent to the pharmacy, wasn't told it would take 48 hours to be able to collect, I was ill then not in 48hours! I arrived to collect and waited 15 minutes to be served. When finally I was served I was told I would have to come back later because it hadn't been 48 hours. They had the prescription and medication but it had only been 43 hours. Three hours later I recieved a text saying I could collect the medication. Needless to say, nominated pharmacy changed to Asda Hinckley.
May 2022 by IRS2022
Like a lot of reviews on here, I was given a prescription by the gp and was told it would be sent to the pharmacy, wasn't told it would take 48 hours to be able to collect, I was ill then not in 48hours! I arrived to collect and waited 15 minutes to be served. When finally I was served I was told I would have to come back later because it hadn't been 48 hours. They had the prescription and medication but it had only been 43 hours. Three hours later I recieved a text saying I could collect the medication. Needless to say, nominated pharmacy changed to Asda Hinckley.
December 2021 by Dj Expression
Only recently moved from Desford and yes earl Shilton is a bigger village, but oh my days words fail me on this place. Some people's medication is actually quite important yet the staff here do not seem to get that. Stuff takes ages and gets forgotten to be put on the system.... how with so many staff is it so bad.I only hope it gets better.
October 2021 by * Wiki *
I lost my repeat medication and the staff managed to fulfil my order the same day, very fast and friendly customer service. Thank you.
July 2021 by Michelle Moore
Absolutely awful customer service. No comparison to the length of time it takes to get prescriptions from the other chemist in Earl Shilton. No one could give me a sensible answer about why it takes 48 for them to receive an electronic prescription from the doctors and then three days to prepare it, when they don?t actually prepare it at all. It then takes twenty minutes when you go in (and that?s from when you get to the desk. You have to queue outside because they only allow 2 customers in there. They don?t answer the phone (I tried 14 times today) and the pharmacist did not raise it as an issue when the label that they printed out, did not match the number of tablets prescribed. I will not be returning.
July 2021 by Phil Leeson
My prescription was approved on the 7th of January by the doctors. Still haven?t received a text telling me it?s ready. Rang up this morning only to be told they will get it ready after 5:30 this afternoon.No apologies or explanation. ??Will definitely be changing to the one in wood street
July 2021 by Scott Webster (Daemonish)
Understaffed chemist, I have consistently struggled to get items and always have to wait. Lockdown hasn't helped but had to switch chemists to ensure getting medication on time and correct.
July 2021 by Michael L
Fast and friendly staff. Had my prescription ready as expected.
June 2018 by Rose AmongstThorns
I have my prescription sent here and the first few months all was good, I'd receive a text when my prescription was ready to collect. This month however I never received my text, I phone afew days later when I'm Completely out of my meds and ask why I haven't been contacted before now? They offer no explanation, no apology and tell me they have to order my meds in and to come down in 3 days to collect. I called on the Monday. Went down Thursday am to collect, guess what nobody had ordered them and they weren't there I got an apology and sent away. I was due to go on holiday Thursday pm. So I have now had 2 weeks and 3 days without my meds. I went straight down chemist after returning home yesterday (Saturday 2/6) and guess what, chemist was shut ... Who shuts a chemist on a Saturday ?!? So I'm now waiting for Monday am, il be late for work trying to collect my severely late meds and I will also be switching my chemist to a more organised, friendly store. 2 weeks without your under active thyroid meds is quite a big deal.
March 2018 by Scott
Very helpful and accommodating staff, easily accessible.
