February 2024 by Nick Ayton
2 out of 6 positions open on the busiest day of the week (Saturday) and no self-service kiosks despite tons of empty space!
October 2023 by jeanette christie
Needed to use the post office counter on a Monday lunch time to find it closed 1pm - 2pm. Had to send a colleague over at 2pm to find they had changed the sign to read 1.30pm - 2.30pm.Which is it????Limited service on Market Day is ridiculous.
October 2023 by Laura Moore
Rubbish slow customer service with miserable patronising staff, use any other post office as you?ll have a mega long wait
October 2023 by Matt Buff
Closing time wrong on website
August 2023 by Jane Rhodes
Seem to think it's OK to "close for lunch" between 1 and 2pm, when all of the local workers need to use the service. Useless.
August 2023 by Aqib Rehman
Always understaffed. Long queues. Extremely long waiting time.
March 2023 by charles Lawson Gill
Wait time is ridiculous. Staff are rude
December 2022 by kit chan
Staff is rude ,not helpful ,unwilling to work. This kind of service is not acceptable .They are lucky ,they still got the jobs. Under staff is not an excuse .They still have to do their jobs happily and they should do it with higher efficiency. That's what they pay for.Don't tell me that "They are not making money" from a staff mouth.shocking ! If they want to go on strike. Do it or look for another job. Don't blame customers using the post office service.I will use other smaller post offices instead. They are much happier and get the job done.W H Smith should consider retrain their post office service team.Got to get the value right.
August 2022 by Rob Colliver
Waste of time, last 3 visits, closed, apparently, nobody wants to work there, only left 1 star as it would not let me leave none
July 2022 by Alison Moore
Walked from home to post office in WH Smith?s to post an urgent letter before 13.00 pm. Got a barrier put up to say the post office was closed for lunch between 12.45 to 14.15pm. I stressed my letter was urgent, was informed if he let me in he would have to let everyone in. I asked if he knew of another post office I could use in Hinckley, I was advised from the staff member he didn?t know of any other post office around the area. There was nothing on the post office web site that they were closed for lunch. I checked my phone for another post office and found one around the corner on Derby Road, perfect service, friendly, they don?t close for lunch really helpful, and it?s only 5 minutes away, recommend. I will not be visiting the post off in WH Smith?s again.
July 2022 by cliff edwards
Wish they would put post office back down station road where it use to be
May 2022 by Dr Iain M Hambling
Been in this queue on Tues 12th April at 4.30pm for over an hour now. Only 1 cashier on, queue is now down the stairs and into WH Smith shop. Disgraceful Service.
April 2022 by Sarah Dickens
Was busy day I went in but it's clean and airy and has a lift as on first floor
February 2022 by Tina Beardsmore
Very long queues, no urgency, not enough staff. One member of staff (who was not serving) just seemed to ignore the fact there was a queue until a customer pointed this out! I would give zero stars if I could.
November 2021 by Dani Atkins
I cannot express how long I put off renewing my passport because of the effort. After reading that this Post Office can help you renew, take your photo (as long as you haven't changed much) and fill in all your details for you. It was worth paying a bit more. Hannah talked me thru the whole process and made it really fast and simple. Seriously if you haven't changed your appearance and need to renew use this service. Less than ten mins and noone giving you the form back repeatedly saying its wrong!!