March 2024 by Richard
Had an appointment for an eye test, walked in, not greeted by anyone, waited 10 minutes past the appointment time, went to the back of the shop, lots of people waiting, wasn't sure what to do or where to go. Couldn't tell who was staff and who wasn't. Left. Poor service.
February 2024 by Andrew Morgan
All staff we?re really helpful and a special mention for Rhianna for her patience and service in helping us choose varifocal glasses and sunglasses.
December 2023 by Alison Bates
Such kind and friendly staff who went out of their way to help my disabled son. So grateful for their compassion x
November 2023 by Adrian Croitoru
Worst shop ever,made me pay 35£ after they told me that eye lenses trial is free..go back after 2weeks and told me that is not free
August 2023 by Amy Bradley
First time going, was super easy to find a set of frames that I liked, the girl I sat down with to order it all was lovely and super helpful.
July 2023 by Claire Purbhoo
Fantastic experience! Had a contact lens check and sight test by Mimi followed by Julie helping me to pick out 2 pairs of glasses. Great super friendly service all round, so pleased I switched from Specsavers from whom I had no customer service at all!
June 2023 by Jackie Powell
Ordered my new reading glasses and they were delivered within the week in time for my holiday. Staff were so helpfull and the optician a delight, professional and helpfull explaining everything about my eye health along the way. Could not reccomend them highly enough.
June 2023 by C J
Very good experience during an unplanned visit for replacement parts, the staff was courteous and professional.
April 2023 by Darren Cooke
Last visit we?ll have. Despite arriving early we were 35mins late being seen by the optician. When we did get seen, the appointment kept being interrupted by colleagues asking for something and the optician left the consultation repeatedly. After complaining they stayed for the duration of the examination.Once we finished we went to view glasses options and there were no staff. When staff were available they were interrupted by the systems not working. We had little advice on glasses options, and the range was very narrow.Clearly a staff shortage, the people in front of house are nice but they have too many customers. After years we won?t be returning.
April 2023 by Gemma Courtney
Called in here and the service was fantastic. The gentleman fixed a pair of sunglasses for me that have been broken for over a year and he did a great job, was understanding of my younger children, did not make me wait long and was just a lovely chap.
February 2023 by Siobhan Fagan
I don't often write reviews, but I wanted to note that I had a great experience at the store today. All of the staff were very friendly and helpful, and Zainab in particular went above and beyond during my appointment making a routine eye test a pleasant experience.
January 2023 by Sarah Francis
Five star service as always.Julie is used to our shenanigans and is always most patient with our deliberations. Treated ourselves today, super excited for our new specs. Thanks Julie!
December 2022 by Deepak Chopra
Excellent experience as usual. The staff were all very friendly and the opticians have to be praised for their patience with me. I kept asking them to repeat the testing lenses as I could not make a decision. Well done to the whole team.Julie the manager and the team at Vision Express at Hinckley is highly commendable. Five Stars to you guys. ??
December 2022 by claire Lea
Very well organised, took their time explaining all the tests and the eye drops etc. very kind and put me at my ease, thank you
November 2022 by Ken Needham
In spite of booking over a week before the appointed time and date, when I arrived I had to wait far too long before attention. The optician who served me was very pleasant and reassuring but the inordinate time between first arrival and assessment and then having to wait for the second part before examination. The whole process after arriving on time and leaving the premises was 1hr and 15 minutes. Disappointing.
