March 2024 by amy bradley
I?m absolutely disgusted in ibstock surgery? on Tuesday my 4 year old developed a large swelling on his neck, I couldn?t get in with anyone so took him to the walk in who suspected mumps and told me to take him doctors the following morning to get him tested which I did on Wednesday? the doctors agreed they suspected mumps to and told me to call back Friday for the results, they also had to report it to public health whilst I was in there.I called back the doctors twice on Friday & both times the receptionist told me the results are back but a doctor has to call me?surprise surprise no one called me I also received a testing kit from the uk health security agency on Friday which all seems pretty serious?. my child is 4 also has a problem with his immune system and has possible mumps which I feel it?s pretty urgent that I know if he does have mumps but now I have to go all weekend not knowing anything more & whether I should be keeping him away from others etc?.
July 2023 by Patsy Uwins
Ibstock surgery have always been super helpful and friendly to me and the receptionists are better than anyway, all the doctors and nurses have always been lovely
May 2023 by Christine Burchell
Rang through to the surgery yesterday morning and a very polite young man answered the phone .On telling him my problem got straight onto Dr Sil who saw me within 2 hrsThank you Dr Sil
February 2023 by Hannah Dickens
This review is for Karen the receptionist who is downright rude and literally sighs whenever she answers the phone. She is snappy and lacks compassion. The GPs are not much use either other than Dr Barrat who is the most helpful and wonderful GP I have ever come across.
January 2023 by EllaX SmithX
No phone queue, called up almost 300 times just get user busy, sends my alresdy high anxiety up the wall
January 2023 by Phil Housley
My girlfriend has been diagnosed blood pressure the tables didn't suit her she should have been told this before taking the tables side affects main one is dizzy she phoned the surgery no appointments for a week ? What a suprise!!! blood pressure is very dangerous and if not sorted can lead to heart attacks and even death surly people with high and low blood pressure should be sorted ASAP
December 2022 by Cliff Ross
Dr JohriCalled me ref prescription, asked me questions had to repeat myself three times or more, he needs to listen and be less speedful, doesn?t give the impression of listening more talking over you.
December 2022 by Reggie CB
I have more luck of winning the lottery than I do at actually making an appointment here. If you ever intend to be ill, go elsewhere.
November 2022 by foundonly
I literally dread having to call this surgery for any kind of assistance, let alone an appointment to see any of the actual medical practitioners/doctors. The absolute lottery of having to call for appointment is horrendous.
November 2022 by AK Smith
Dr Sil was first class. Everything I said made sense to him and vice versa. I have even managed to avoid injections, for now at least. I wish all doctors were like this. Straight talking, had patience and listened, resulting in a plan of action for the way forward, no unnecessary treatment and an extremely happy patient
November 2022 by tamie rush
Sick to death of this doctors had to take my daughter twice to the hospital in less than two months 1 because she still has not had her 1 years immunisations that I have even been in the doctors and asked for so she?s been constantly fighting of everything trying to call them is an absolute joke and the online appointments is an absolute laughing stock I?m going in again tomorrow and I?m sick to death of asking for my child?s jabs to be done yet I?m sure if I was to refuse they would be straight on the case !! Do not join this doctors!!!
November 2022 by Michaela Green
if I could have gave it zero stars I would I have rang 112 times since 8.15am and all I get is line busy and cut straight off. the call system is a joke it should put you in a queue so that you don't have to ring 100xs to finally be answered! I am trying to ring for my 4 year old who has tonsillitis who was sent home from playgroup with a temperature of 39.2. I've checked her throat and it is very swollen and red with white spots. trying to get an appointment here is impossible! would upload a screenshot of the 112 times I've called but doesn't give me an option to upload a photo. absolute joke!!!
November 2021 by TheNutz39
The phones just never get answered. I've been trying to call the surgery since Friday...it's now Monday. I've called 240 times. I think the phones are literally off the hook in case someone has to do some work. Disgusted.
November 2021 by Shanel Smith
Worse doctors I have ever none wouldn't recommend it for any one... Always late on prescription then if you put them in early they don't do it... Some are rude over the phone, Dr's there don't even no what they are doing stay clear...
November 2021 by Elliott Cranmer
Can never get through on phones no matter what time of day pandemic or no pandemic - so there?s no excuse. Told to contact them regarding routine matter like jumping through hoops. Don?t even bother.
