January 2024 by Haseeb Ayub
I was chosen for a security check at scan & go.I am a sufferer of ADHD & severe depression, the colleague at Asda Fosse Park failed to recognise the badge on my jacket to help recognise I have ADHD.I was in a sense of panick whilst the check started, the staff member was on the defensive against me the entire period, couldn't even have a humanly conversation whilst the process was taking place of my shopping nor.cpuld they politely explain the reason for this process.They have fully discriminated the ADHD society, and was under the impression I was being rude to the staff member when this is my normal behaviour which cannot be controlled. She told me several times not to panic and didn't give the chance to me so I can express why I am like this. Eventually security was called on me for no reason and she refused to serve me.Their badge name was not clearly visible, rubbed off and also refused to give me their name.I really appreciate that Asda has not trained their staff members what signs to look out for when dealing with customers, my badge was blatant and she failed to recognise my sufferings and the reason why I am always on edge and panicking in such situations around people.Thank you Asda for the poorest service I have ever received, made me feel even worse disregarding my position.Best regards
December 2023 by Natasha Correia
Store is fine but slow customer services area, not enough staff to assist.Litter outside of this store is terrible also, it's disgusting, it should be regularly cleaned up as it's blowing everywhere all around the car park in the bushes and surrounding area.
December 2023 by wajahat hussain
I recently visited the Asda Superstore and had a mixed experience. While the majority of the staff provided excellent service, I encountered some challenges at the counter. The older employee, whom I believe is of Asian descent, appeared somewhat rude during our interaction. It would be great if the staff could consistently maintain a friendly and helpful demeanor.
December 2023 by David Keysell
Just back from shopping at Asda Fosse Park where shelf prices were changed between my arrival and getting to the checkout resulting in my being charged more than £7 extra. This is not the first time. Why are prices changed whilst people are shopping on a busy morning/ lunch time? It's not like the store doesn't open late and could do it then. I was shown a photo of the shelf with the new prices by a member of the service staff....yet when I have produced a photo of the shelf price "we can't accept that".
December 2023 by Nick_W
Poor dates, poor staff attention and I?ve had better experiences in public toilets in the city centre. 7.30am and the toilet smell was unbearable and the state of the cleanliness was absolutely shocking!
December 2023 by Stephen
I can't believe how this store has gone downhill, people everywhere and only six tills open with a massive que leading to the scan area..And then being asked to show my receipt and having my bags checked. Will not be returning to this store. sort it out ASDA.
December 2023 by Jacqueline Frost
I have shopped at Asda Fosse park since it opened and I have to say its got worse as others have said shelves empty very short dates on products product rotation is not being done correctly date checks are not being done correctly as found quite a few problems with out of date stock keep moving shelves around cannot find anything this I know is done so you have to stay in store longer to look so you buy more !!! And Asda rewards complete waste of time will be moving to Tesco from now on
November 2023 by R M (Robbi)
Love Asda,always find what I'm looking for staff are friendly. Great range throughout the store and always some good deals
November 2023 by Chris Flint
Asda Fosspark cafe is disgusting there no tables that are cleaned and the Asda rewards are not scanning they said that are scanner is not working so we can not get are rewards here today so I don't think I will not be back in here again until they have sorted this out it should be closed down until they have sorted it they should be a cleaner here on site to to make sure every where is clean and tidy and the floor and the toilets should be cleaned in a regularly time frame out the day not just cleaned after the store is closed at the end of the day this needs to be done ASAP
November 2023 by Marcel Loeve
Great selection of products to choose from. Very friendly staff to assist you in your purchase. Ample parking on site but can become busy at peak times.
November 2023 by A
Been here past couple of weeks and there seems be hardly any stock when we go. harldy much choice for fresh meats and seasonings etc never any soup mixes and fresh fruit. Also had home delivery... alsways subs! never have what I order and send me silly replacements which I dont need. Seems to of gone downhill a bit.
October 2023 by P K
Awful customer service from staff. They don?t like helping customers. All staff lie. They all keep sale items for themselves and when a customer asks they says it?s not for sale. Why is it on a pallet then!?! Greedy, awful, staff. Slogan should be?NOT Happy to help!Update 20/10 : told today by Wendy that there is no more sale items. All sale items will now be donated to tickled pink!!? I think she is lying because she is one of the ones that likes to take the candles. As well as Sylvie, Savita and most of the night staff. They are all in it together!
October 2023 by Manish Rajguru
I came to buy sunflower oil which is in a special offer. They were all sold out in shelves so I asked an employee who was looking like supervisor or so to check whether they have some more boxes of Oil in warehouse.The gentleman told me that he has not seen that product for some time and asked me to come back in a few days. I knew he just fobbed off!!After some minutes I asked the young lady called NIKITA (who wears spectacles) the same question. She politely asked me to wait and went to check and came back and asked me how many I want? I replied 4. She went to warehouse and bought heavy box which contained 3 x 5 litres of oil. Then she went again to get second lot of boxes. I said thank you and bought all six of them instead of I came to buy 4.THANK YOU VERY MUCH NIKITA. YOU HAVE GONE EXTRA MILE.
October 2023 by Jim O
There are very limited boys underpants! There was one 4-5 left with a pair missing and they had the cheek to offer me 1 pound off. I mean simple mathematics is 8÷5 is 1.60... I was like nope. I mean come on Asda your profit margin must be huuuge. All I see here is greed!Also it's a pound to get a wobbly trolly that doesn't go in the right direction now.There was no milk in the fridge and there was a few bottles left scattered in a random fridge which was not labelled.Customer service has got much lower.
October 2023 by Bo Sheppard
Ordered a box of chips from the cafe as a takeaway. This is what I found - chips smeared in baked beans!!!Was this someone's leftover dinner? Disgusting and went straight in the bin. Not worth one star.