November 2023 by Rachael Payton
Spent £400 on a bed for myself only to get it delivered and the wrong headboard colour was delivered. Its a shade off and possibly different material too. Contacted customer service who told me they needed to wait a week for the suppliers to come back. On the mean while I'm expected to not have a bed with a bad back for at least a week. Very disappointing and sorry to say it'll be the first and last time I shop with these guys. I'd rather pay slightly higher price and no I'm going to get the right parts. Whilst I did accept a good will gesture of £45 to keep the bed i feel it was the only real option I had at the time to actually have a bed to sleep in with a slipped disc and I could not wait over a week with no bed. I got a phone call today that became very heated whilst I was working asking to remove the review for £25. He Felt that it was unfair of me to leave this review when I got £45 back but failed to understand that in my position I had no other option than to keep the bed or risk further pain till it could be resolved.
November 2023 by Luke Pettigrew
Very recently bought an electric recliner sofa and chair from CFS online at a very good price compared to other furniture stores.Arrived as expected on the proposed date, received a text message from the delivery team prior, very happy with the service and the sofas.Obviously I cannot comment on the long term/after care yet with any issues I may face but I'd hope that CFS would provide as much assistance as they can in that event.I would recommend them and will look to use them again.
October 2023 by Susan Zahra-Hall
Great furniture at a great price. I am so happy with my new oak display unit. Shipping was timely and the unit was extremely well packed. Communication after ordering was brilliant and after sales care second to none ensuring we were 100% happy with our purchase. Excellent ?
October 2023 by Paula K
The customer service from this business was outstanding from start to finish. I was kept informed regularly on my order status, which was reassuring. I ordered an accent chair and it far exceeded my expectation; the quality is outstanding. I am very pleased I found this business via Google. Highly recommend this business.
October 2023 by Steve Parker
Was looking online for a particular swivel/reclining chair. This company came up with the best price, ordering online was simple & they phoned me to advise when it would be delivered. It was pretty simple to assemble, (but I did look at their youtube video guide first!) & I am well pleased with it. A follow up call the next day to ensure everything was in order was the icing on the cake. Very impressed!!
September 2023 by Jamie Nightingale
Bought desk online- best price I could find for the same desk after quite a bit of shopping around. Customer service and communication was excellent- calling prior to delivery and after to ensure receipt and make sure we were happy with our purchase. We managed to damage the desk and their support was excellent liaising with manufacturer who sent us a spare part. Very impressed. Would definitely buy from them again
August 2023 by Helen Shirley-Quirk
Bought a beautiful Stone International Occasional table. We were very impressed with both the price and the service. We received regular emails updating us on the expected delivery date (even though it hadn?t changed), a courtesy call the day before delivery and a follow up call afterwards. We had made a mistake on the delivery address but the drive sorted it out with a neighbour. It looks beautiful!
August 2023 by Rich Blunden
I originally posted a very grumpy review on here regarding being away and therefore not being able to check furniture within 7 days of delivery - I was repeatedly told that company policy is 7 days etc.I have decided to edit this review because I do honestly believe that it was slightly careless writing rather than anything else and we?re all on a journey?The tone of the communication since then has been spot on and having read many of the reviews, CFS is clearly a really good retailer and the customer experience positive.We will be unwrapping our new furniture in a few days and we?re confident that there will be no problem at all.
August 2023 by Brian Lonsdale
Ordered a couple of Julian Bowen chairs for new kitchen table. Nice items, emails kept me up to date on the shipment and item arrived on time and well packaged. Would recommend.
July 2023 by Janine H.
Not worthy of 1 star. Ordered a bed which when delivered at 12.40 apparently am delivery, was so damaged I insisted that delivery drivers came back to collect it. Quality was appalling and at best off white, more like cream, than white. Looked like it had been used before. Paint chipped off, dents and bumps. Cheap tat basically for £600. Now waiting to see if money is refunded. Avoid avoid avoid!!!
July 2023 by Esa Lishman
Very lovely and quality furniture.I have bought many furniture items from Choice Furniture and always found the staff very friendly and helpful. The last item I bought was a pair of side tables and they look exquisite in my lounge plus I always get compliments from friends and family.Will recommend any day.
July 2023 by Yasmin Ali Hussain
Purchased a coffee table from CFS quick delivery and really helpful delivery team who carried my coffee table inside. The item came packaged really well and all precaution was taken to ensure the mirrored coffee table was received in perfect condition. Lovely customer service, 10% discount on first time purchase. Really recommend.
June 2023 by Robert Hawkins
Absolutely love my new chairs, the chrome legs and silver grey velvet material goes well with my colour scheme in my conservatory, fabulous. Excellent Company service right from from the start of my order to delivery, kept well informed of my items progressing, I was very well impressed. I would used CFS again in near future, highly recommended.
June 2023 by Karin Adams
Ordered dressing table stool for my 94year old Mother. Well made solid piece of furniture. Good communication, arrived when expected. Lovely company to do business with.
April 2023 by Mohammed Talha Khan
CFS is a fantastic store, i have made many purchases of furniture from the store, including sofa?s, clocks, and many more items. The items never disappoint and are of fantastic quality, and the price matches the items. The staff are also friendly, and will offer you guidance, and take an interest when you discuss your decor needs. Any large items are delivered to your house, in accordance to your convenience. They now also offer 0% APR on products which is great as it allows you to spread the cost. A highly recommended furniture store for all your decor needs.
