January 2024 by Julie Ryder
I was served by a very lovely gentleman called Greg at the Leicester store. His approach was very friendly, he listened to what I wanted, and he didn't try to over sell anything to me. Regardless of the fact that it was between Christmas and New year on my first visit and the store was close to closing, at no point did I feel rushed, as I was hopping from one mattress to another trying to make my choice.. I visited several day's later to complete my purchase, and I was greeted with a smile and familiar face, again I was treated in the same manner as before and we had a very good mutual rapour. I would definitely recommend a visit to this store. I am now awaiting the delivery of my new bed ?
January 2024 by Johanna Pochin
We recently bought a bed and mattress from Dreams Leicester and were served by Claire. Claire was brilliant - really knowledgeable about the products, extremely helpful and not at all pushy, giving us time to consider the options. Thank you Claire!
December 2023 by Anu
Excellent customer service. Very knowledgeable and friendly. Highly recommend. Thank you Khushali.
December 2023 by Beverley Claxton
Claire (St George's retail park) was excellent She was friendly, listened to what I wanted and pointed me in the right direction. She put me on the sleep machine that tells you what mattress best suits how you sleep and the support I need. After having a good look round , I finally made my choice and she was very patient whilst I made up my mind! She was very knowledgeable and not at all pushy.She made me a coffee and we discussed my requirements and was so helpful in giving me all the information I needed. Mattress paid for, I can't wait to take delivery of my lovely new mattress. (free delivery!) Thankyou Claire you were brilliant! Would highly recommend the customer service at Dreams.
October 2023 by Jozi Tomlyn
The staff were great. We did a test to see which type of mattress we should go for: medium. We even had a coffee. Definitely recommend for trying before you buy.
October 2023 by Margaret Lack
We had excellent service from Clair today, she was patient and caring of my needs etc being disabled, she could not have done anymore to aid in my decision of my new mattress, she was brilliant and could not thank her enough.
October 2023 by Mehvish Azmat
Brilliant experience at the store!The bed we were after was in store for us to see and test. Helped us make our decision.The staff were brilliant - it shows that they are like a little family! They offered us a hot drink - you must try the hot chocolate!Definitely will be returning!
October 2023 by Zahid Hussain Khowaja
They didn't provide me more than one year of guarantee for my mattress. Quality of the mattress turned bad and they didn't exchange because it's been more than a year ?
October 2023 by Ogundeyi Tope
My experience was beautiful and Khushali was amazing person ??
October 2023 by M BOD
Khushali was a very good salesperson and I highly recommend you go to her.
September 2023 by Raul Fernandes
Thanks to their recommendation and support, I found the perfect mattress and bed that suited my needs and preferences perfectly. This level of service went far beyond my expectations and left me with a profound sense of gratitude.
September 2023 by Simran kaur
Amazing experience with Khushali really liked the way she helped me around and helped me to pick the right bed for me 10/10 experience
September 2023 by Sally Gooch
From the moment Khushali greeted us at the door of the store to when we left the store, the service we received was exemplary! After we briefly explained what we were looking for we were both offered pillows and the opportunity to try the Sleepmatch machine. This only took a few minutes to make suggestions about which mattresses would suit us best. Khushali then took her time to explain the different mattresses and answered all our various questions. I particularly liked that she stepped away occasionally, allowing us to try each one in our own time. We were offered a drink (coffee/water) as we finalised the purchase. The various guarantees and delivery options only served to enhance the sale. I would certainly recommend Dreams Leicester if you are looking for a new mattress. I am looking forward to ours arriving :)
August 2023 by Valicia Madhu
Fantastic experience at dreams in leicester. Many thanks to Khushali for the help
August 2023 by Pauline Hook
Very professional, and knowledgeable customer service from Anil in the Leicester store.Very happy with the service we received.
