October 2023 by Laura May
cannot thank Andrew & the team enough for helping my fiancé and I with not only picking our wedding rings out, but helping us with resizing too. The staff here are professional and will go out of their way to make sure that your questions are answered and your concerns are resolved. No request is too much for the team and I am so grateful for all their help.thank you for helping us find our perfect rings for our big day.Thank you, thank you & thank you again!
August 2023 by Sahil Deshmukh
Did a great deal for watch today ? i wanted to gift a watch to my Mom to India, i got the best one salesperson Yash helped me a lot in making a valuable choice brilliant guy. Thankyou once again
June 2023 by Brogan Gethins
We had such a great experience choosing our wedding rings. Yash was incredibly polite, friendly and approachable. He made the whole experience even better. He was thorough in discussing all our options and different ring styles. Thank you so much Yash!
June 2023 by James Spence
Lovely stuff! Big up Dan, he's a top bloke.
May 2023 by Laura Pollard
My fiancé and I went to the highcross store with the intention of buying wedding rings and both had in mind what we already wanted from looking on the website beforehand. We were served by a lovely gent called Dan, he was extremely knowledgeable, helpful, and was exceptionally patient, after I decided that I didn?t want what I came in for, and my engagement ring just didn?t look right with the rings I had chosen. He let me try on lots of different rings, went through with us about maybe having a bespoke ring instead due to my engagement ring being too overbearing. We (eventually) settled on our wedding rings after finding the perfect ones.We also had to get my engagement ring resized, and this was all explained to us in great length about what they do, how they do it and how long it would take.He was lovely to chat to, was passionate about his job, and made us both laugh. All in all it was a wonderful experience. Thank you again Dan!
April 2023 by Pauline Robinson
In 2020 I purchased a Hugo Boss watch from Ernest Jones at Bath where the staff were very helpful and polite. On March 17 2023 I took the watch to the Leicester (my home town) shop for a new battery as my watch had stopped. The charge was £22.00 and estimated date for collection printed on receipt was April 4. I phoned Leicester branch on April 3 to see if my watch would be ready. An extremely rude and obnoxious man (manager?) said it wasn?t ready and battery replacements could take 4-6 weeks!!!! I told him I would like the watch back and my £22.00 refunded. The next day I had a phone call to say my watch (without the new battery) was ready for collection! Unbelievable!!! When I went to collect my watch he said the watch would have been ready if I had waited one more day! He took his time on the til to action the refund and said it would take 4 days to reach my bank. My account was credited that same day! If Ernest Jones cannot give a better after sales service than that why can?t they be honest instead of assuming the customers are idiots!!! I have now found an extremely efficient and polite watch repairer who has replaced my battery in 24 hours for a cost of £10.00. I highly recommend CM watch repairs who have restored my faith in customer service - thankyou
April 2023 by Susan Hawkins
Staff were very helpful and found what was looking for.
February 2023 by sarah elizabeth
Great service from both Yash and Andrew (even when I was being very picky?), we will be going back in the future.
October 2022 by Paul Walker
Good, classy, range of jewelry and watches overseen by polite, knowledgable staff. Service is excellent.
October 2022 by Alex G
Excellent and very patient service. Very impressed with the store and sales associate.
August 2022 by Tay
Wow! We visited the store yesterday looking for our wedding rings and were served by Rikesh. He showed us a variety of rings and was very helpful and attentive to our needs. Being a young couple he understood that we had a low budget and showed us what was good for our money. We found the prefect rings and will definitely be going back again. Thank you so much for your help and for helping us build our happily ever after.
August 2022 by LABIBA RAHMAN
Walked in with my sister waited 5/10 minutes and no one greeted us. The assistant manager was just sitting there and colleagues were just chatting. The assistant manager proceeds to say he thought we were just browsing when we were waiting to be served. Do yourself a favour and walk upstairs to goldsmiths. They offer the most amazing service.
July 2022 by Emily W
Great service, came back 3 years later as my other half damaged his ring in cricket, they instantly rounded the ring back out and gave it a polish for free.
May 2022 by Vasanth Jacob
Good choice of luxury watches and jwellery, good extended after care choices available for your jewellery
March 2022 by bluefox 118
Helped us alot with choosing wedding rings to fit our budget and these are two rings but we have got them yet
