January 2024 by oliver kang
Terrible experience! Avoid if possible!The food was not up to expectations and rather expensive for frankie and benny's. hugely disappointed with the customer service, not only were the waiting staff rude but the manager was unprofessional and inept.They claimed a payment hadn't gone through even though it exited my account. they made me pay twice and I have been waiting for a refund for weeks now. if they think this is acceptable customer service they are sorely mistaken!you are better off going to nandos or wagamamas.I would not recommend them to anyone for the terrible customer service I have experienced.
January 2024 by Skincare Goals
Food is ok, but limited selection from the menu. Service is not good from staff! Visited the restaurant a few times, always found the service very slow. Staff just walk by when you're waiting to order. The lady who eventually gave me the menu looked very bored, no smile, no greet. Not many people present, but I still had to wait for almost half an hour just to give my order. In the end I got fed up of waiting and left without ordering anything!
January 2024 by Amy Allsop
Understaffed, poor food, long wait and incorrect bill. The burger was cremated, and there was no cutlery on the table. Some of the waitresses were lovely, however the overall meal was just poor.
December 2023 by Luna Mainar
I went there with my friend the other day and everything was great. The food was great and Angelika was lovely and took care of us. Great service I would recommend this place 100%!
December 2023 by Lisa Jaggers
Went here tonight Friday 15th December for 3 course meal work Christmas party and to be honest the whole experience was bad we booked a table for 7:30 by 9pm we only just got starters then we was left again with no check back drinks were order but never arrived so had to order the a second time after an hour, when main finally arrived the pizza was that spicy none of us could eat then so was sent back aswell. We had waited that long therenwas no time for replacement or dessert then we ws given the bill we was charged for thing we didn't received and after we spoke to the manage the best he could do was get it down to £80 although we only had starters and a few drinks... absolute joke
December 2023 by Nikola P
Very good service, our waitress Natalia very helpful and amazing!! Definitely recommend going out with family for a nice meal, food itself very tasty and affordable.
December 2023 by Esraaysu Aslan
Came in here earlier, the food service was excellent came on time with no issues. Was served by the loveliest young lady Angelika, who greeted us with a warm welcoming smile and was pleased with her table service. She made sure everything was okay with our table and kept checking on us. Overall great experience and will definitely come back
December 2023 by Millie Rose
We went for a date to Fankies the other week which is one of our favs. We absolutely loved to celebrate my husband?s promotion at work there yesterday where Angelika - our host welcomed us at the front and later on took care of us. The service she provides is rare and she really made our night special.
December 2023 by Kelly Wylie
We picked Frankie and Benny's today as you know what to expect. With a 3 year old we know it will be food she will eat and prompt service to prevent meltdowns and boredom. Sadly today this restaurant fell short of this expectation. It was no busier than any other midweek lunchtime we have been but instead of the usual prompt service we were there for 2 hours and had to go up to find someone to ask for the bill in the end as I had a crying 4 month old and a 3 year old who was starting to cry and scream out of boredom of waiting so long.Basically we ordered two adult main courses off the lunch time menu, a kids meal which included a dessert, and 1 drink each. It took ages for our drinks to appear despite the restaurant being fairly empty at this point, we were however given an apology for the wait. After this point extortionate waits became the norm and after the 3 year old choosing her food I couldn't then disappoint her by walking out to find somewhere that was able to serve more promptly. Over 2 hours from start to finish and not once did anyone appear anywhere near us to even consider that we might want another drink while we wait.In the end I was so eager to pay and get out to try and calm my children that I didn't even notice the bill was wrong, luckily I had someone else with me who noticed. The waitress hadn't put us through on the lunch menu (main courses at £9.80) and we had been charged the full dinner time prices so we had to go up to get it refunded and billed correctly.
December 2023 by Misha Welby-Everard
When I came to frankie?s the other day, I was very impressed. The food was delicious, and the cocktails were lovely. Our server, Angelika, gave us a brilliant service. She was quick and attentive, and it really made the evening perfect. Would definitely come back again.
December 2023 by Terry Burton
Quite incredibly bad.Waited 5 mins to be acknowledged and seated even though it wasn't busy for a Friday at 7pm. Plenty of tables for 2 available, yet no tables were set and everything was dirty. We should have walked, but had a reservation and needed to be at a performance by 8pm.Initial orders taken quickly but drinks and starters took ages to arrive. Staff were inattentive and were being dismissive towards each other. We were sat near to the preparation station and overheard some hostile conversations.Still hadn't received our mains by 8:15pm so we were already late for our performance (missed the first act). Others were walking off after waiting more than an hour.We sat looking at our food on the hot plate station and where told that it wasn't ours. After it had sat for more than 10 minutes it was finally served to us.At the end we asked what happened and where told that nothing could be said other than that the manager has walked off the job! 50% discount applied, but small consolation given that we had missed half of the event that we had came out to see and where left feeling uneasy.
November 2023 by Adrian Mitchinson
One of the best Frankie and Benny's I've been to, with great food and friendly staff. Well worth a visit if you find yourself in Leicester City
November 2023 by Atsy
Food was great, though there was only one waitress. And she seemed rushed off her feet not very friendly, either.But we had an enjoyable time.
November 2023 by Ryan Poole
Dirty crockery.F&B is generally nice in most locations, and my friends and I do meet here some mornings, however, I've found?in this location on more that one occasion?that I have had dirty crockery. On my last visit, the milk jug was disgusting with food stuck to the inside, and when given another, I could see it was the same dirty jug. I also noticed in the bottom of my tea mug, a large block of something black stuck to the bottom.I chalk this up to a one-off as the place is usually nice, with friendly servers and fair prices. However, if I'm given anything dirty again, that will be my final visit.
November 2023 by Jason Burrett
Good food and great staff but the horrendous tribe of snot goblins running around with knives (parent provided) made for a very unpleasant meal.Watching the poor servers having to constantly dodge round them while the parents did absolutely nothing to control the monsters was not great
