January 2024 by John Young
A great store in a fantastic shopping centre. Always busy but so much to look at! Quite pretty around Christmas time.
January 2024 by William Parkinson
I visited the highcross store just before Christmas, I wanted to purchase some chanel products. The person behind the counter needs some customer skills I was standing waiting she did not acknowledge me. Waiting for a while so i just walked off. I asked another member off staff for another product she asked me to go and ask someone over there. Wow I will not visit this store again poor customer experience and poor staff
December 2023 by James Aveyard
We bought a bed, not pushy in the slightest - Mandy and team at the Leicester store were amazing.
December 2023 by Meghraj
Perfect place for Christmas shopping
December 2023 by Sonia P
Excellent place for shopping for electrical goods/ clothing items: footwear and gifts such as sunglasses and perfume and designer label brands much variety and choice available in store for customers who need appliances or clothes it?s a great shop that offers incredible value and nice selection and service to all customers who request help it?s amazingly affordable and easy to pay to at a pay point.
December 2023 by Maggie
I bought a lip scrub from Dior on the 21st of November and I felt really judged by the employees there. It was a really poor service. There was no bag (which in my opinion, if I?m buying from a luxury brand, they should be able to give a special treatment) and they sold me a package really damaged. The worst part is when I?m buying and the employees don?t make you feel welcome. Made me feel uncomfortable. It made me feel like I was bothering them, because the lady was with an annoyed look on her face. It would be nice, when purchasing from these brands, to have a nice experience. I won?t come back to Dior in John Lewis Leicester after this experience.
December 2023 by Charlotte Lane (GB Locksmiths)
Visited yesterday. This store has got its customer service to perfection. Every member of staff we either passed or were approached by was friendly, happy to help and knowledgeable. I thought that customer service was a thing of the past but clearly not. Store had stunning Christmas displays!Well done John Lewis Leicester and Thank you for your warm greeting!
December 2023 by Tasmia Munir
Holly at the luggage department was absolutely FANTASTIC today.I really hope she gets a promotion.. the level of effort and time she took to go through everything with me meant so much to me.I was really struggling to get the right case for my autistic daughter's needs...As a result I purchased a luggage case more expensive than originally planned and have a very happy little 7 year old and yes Holly if you ever read this review all of my daughter's stuffed cats fit in.Holly is an absolutely beautiful soul, her dedication stood out above all.. wishing you health and hopefully a career progression you certainly are the reason why I will be shopping at John Lewis againThank you so much
December 2023 by Steve T
We have recently bought some furniture from the Leicester store. Whilst we did have a few niggly problems with the John Lewis phone service (sadly appears to have been moved out of the UK), I have to say that the staff in the store furniture department were absolutely amazing. They spent quite some time looking for a specific table that we wanted (and was somewhere in store) and then sorted out our complete order and nothing seemed too much trouble for them ?.
November 2023 by Mark Kirk
Just been robbed! Paid £400 for an item, got home, nothing in the box. 45 minutes dealing with an inept ?customer service? team, still awaiting a call back- shocking!!!!!
November 2023 by Gerard Swan
Great shop. Great staff. Not as expensive as people think. Worth checking out
November 2023 by Mohammed Patel
Went to John Lewis after poor service at the apple shop.Mukesh was great in the tech area quick polite and kind.All sorted in 10 mins.Really could tell the difference in service at JL
November 2023 by Nicola Bowyer
What a shambles the coffee shop is the system is dreadfulPaying at one point then standing queuing at the next point to be asked what you ordered !!!ReallyI could have added afew more drinks onCome onGet it rightWasn't even that busy so no excuseSort it out
November 2023 by John Floren
After a less than ideal experience with online ordering & subsequent visit to the Leicester store, Andrew & his team there were able to provide a swift solution. Very friendly & able to deliver an expedited resolution where the online Customer Service fell way short of the mark. Thanks guys ??
October 2023 by Ann Marie Moat
Love, love, love this shop a wonderful store all set out perfectly, immaculately clean ,a good old fashioned store
