May 2023 by Google user
One of my go to places for buying clothes, but often have a better selection and better discounts online.\\n\\nA couple of months ago, I came to return an order purchased online via PayPal and was told by a member of staff that I was unable to do this and would have to return it at the post office. I left and after looking on the New Look website I found that you in fact are able to return orders purchased via PayPal in store, so went back in and spoke to a different member of staff that processed the return for me with no issues at all. It seems that not all staff members are on the same page and could do with some additional training to avoid spreading false information.
February 2023 by Stephanie Glazebrook
Very loud arguing from staff here ruined the relaxing atmosphere, unmanned changing rooms, unmanaged store, messy.
February 2023 by WALTER Tucker
Good quality, vast selection and reasonable priced clothes. Got some winter jackets for my girls.
December 2022 by Moulika Gundala
In the top floor we have clearance saleLoved the products
December 2022 by Kam Amlani
We went here to get a coat. I spent more than I wanted to but it was a lovely coat. Staff very helpful. Returned within 5 min, no problems. Expected %25 discount online. Went back next day and accepted 10% student discount.
December 2022 by Lynne Marshall
Good place for jewellery gifts and candles bric a brac cards and drinks etc
December 2022 by Aysha
Love this shop. Always manage to find something
November 2022 by Samantha Sharpe
Like shopping in thereBut sometimes the music is way to loud and puts you off wanting to look roundIt's clean tidy clothes laid out nicelyStaff are helpful
October 2022 by CT
Nice place and a good selection of clothes and shoes but if you are above a size 10 you are out of luck as the sizing is very scarce above that range! I would also say the fit for clothes above a 10 wasn't great, very tent like and hugged in odd, unflattering places. Just be prepared for a size hunt if you visit!
August 2022 by saphire newton
Had an issue returning some dresses because of the new policies. Yusuf was able to call customer service and get the refund processed. Can't thank him enough for his help. After a bad week it's nice to see there are people willing to take the time to care.
August 2022 by Shannondeane03
Disgusting customer serviceI was served by some woman who was making unnecessary comments to me and my partner, when she noticed I wasn?t smiling because we both felt clearly uncomfortable she was glaring at me and proceeded to say ?does she ever smile? to my partner which we both agreed was horribly rude. After we walked away she started mocking me to her colleagues, felt completely discriminated against. Just wanted to enjoy our shopping day together, but nasty people like this work in customer service apparently ????Really need to sort their staff out as this isn?t a way to treat customers, or anyone ????This is coming from someone that also works in customer service, you never know what issues people are facing.Wouldn?t recommend shopping here at all
August 2022 by Andy Smith
Massive amount of cheap clothing, store was clean and tidy and plenty of room between the display racks...
August 2022 by Bonnie_rabbit
Always a great shop to shop in , always has that added extra to fit all occasions.
June 2022 by Muna
Always find myself a little treat here. Can get very busy though. The best time is to go just as it opens, no queues.
June 2022 by Steven Rutherford
Wife didn't find what she wanted as stock seems to be all over the place, wanted a pink suit jacket and you would have thought it would have been next to all the other jackets of similar design but no it was over the other side of the place with something totally different!
