February 2024 by Kerry Ojari
I had made a mistake with my order online and didn?t receive my gluten free pizza . We let the driver know and the driver was excellent he rang Leicester west Pizza Hut . The lovely lady was amazing and within 20 minutes they had sent me my gluten free pizza ! Excellent customer service !
January 2024 by Ethan Roadnight (Milo Mouse)
Some great vegan cheeses and options brought down by ingredients that make you wince, and crusts that are inconsistent.The pizza arrived very quickly, but I assumed this to be a bad aspect as it arrived undercooked. The underside of the pizza was almost sponge-like whilst the sides were cracked and dry. The cheese was actually pretty good but it is brought down by ingredients that have a taste that makes you physically make a sour face. I'm unsure if the ingredients are out of date or simply Grilled for way too long, but either way they have a very harsh nasty taste.Coupled with the soft base, unfortunately this was a disappointing experience which was only saved by the rapid delivery and at least (borderline) edible pizza.
December 2023 by Rach Farrah
Had to pay for food to be delivered again after waiting 2 and half hours for a just eat driver that doesn't show up and can't cancel else I'll still pay the full priceFood supposed to be cooked when the drivers ready but the pizza was dry like it had been sitting around for 2 and half hoursNo pizza hut again and no just eat again
December 2023 by Ryan Wignall
Ate food from here and got food poisoning. Beth of the customer service team dealt with my case but was no help in resolving the matter and just called me a
April 2023 by Gracjan Deresz
I recently had the pleasure of ordering from Pizza Hut, and I must say, it was an absolutely delightful experience! Although this particular location is only for delivery or take away, it did not disappoint in any way.The moment I walked in to place my order, I was greeted with a warm and friendly atmosphere. The staff were incredibly helpful and courteous, which made the process of choosing from their wide variety of mouth-watering options a breeze. Their extensive menu offers something for everyone, from classic favorites to unique combinations that cater to diverse tastes.What truly stood out was the efficiency of the service. The waiting time was impressively short, and my order was prepared with care and precision. It's evident that the team at Pizza Hut is dedicated to ensuring customer satisfaction by delivering piping hot, delicious pizza in a timely manner.In terms of pricing, I found it to be quite reasonable, especially considering the quality of the ingredients used and the generous portion sizes. This made the entire experience even more enjoyable, as I could indulge in my pizza cravings without breaking the bank.In summary, my experience with Pizza Hut was nothing short of fantastic. The staff's friendliness, the swift service, and the scrumptious pizza make it a top choice for anyone looking to satisfy their hunger with a tasty and convenient meal. I wholeheartedly recommend Pizza Hut for your next delivery or take away, and I assure you, you won't be disappointed!
December 2022 by Haru Takeda
Ordered pizza without garlic sprinkles as we're allergic. The food came doused with garlic sprinkles and when I called the restaurant the woman told me they got the order with garlic and it's not their problem. As someone that worked in hospitality for over 6 years, this customer service is disgusting!
December 2022 by Fabio Di Rienzo
The worst. Order through Ubereats. What's the point of having a special instruction box if you don't read it? Order a medium pizza with classic crust. No mention whatsoever it comes with garlic. Regardless I've asked to make sure there was no garlic as my wife is allergic. Guess what? Garlic everywhere. Also I needed to specify what kind of cheese I wanted whether mozzarella or vegan cheese. For some absurd reason one got two options. For the first option I chose mozzarella. For the second option (no reason to be there in the first place) the only possible choice was vegan cheese. Either you select it or cannot proceed with the order. So we selected vegan cheese and asked the restaurant to ignore it and just use mozzarella. Again guess what? Done freaking disgusting vegan cheese on our pizza.Never again!!!
October 2022 by Sally-ann Beaver
Lisa the delivery driver was very professional & friendly, food arrived timely and the quality was great.
October 2022 by Arun Singh
Wish there was an option to give 0 stars as the customer service was hideous and non-existent.I called this particular Pizza Hut and asked if I could place an order for collection over the phone since their online portal was down -the lady told me that's fine so I told her I'll call her back when I'm 30 mins away so the food is pipping hot.As I made my way to this store, I called 30 minutes before closing to place an order, the phone was left unanswered. I must have called 6 times before I gave up and decided to order via Deliveroo for delivery to the street down the road.I arrived at the store and the door locked despite the opening hours clearly displayed on the door. I tried another door which happened to be the kitchen and the lady came running. I told her I can collect the order and she said okay. I questioned why no one answered and why the door was locked which she didn't respond to and said "no no we finish".Management really need to monitor their staff closely at the store, they clearly locked the doors and refused to answer the phone to avoid doing work. When I opened the kitchen door, she was sat on a bucket on her phone.The food itself was not nice, not up to the usual Pizza Hut standard I'm used to. I would not recommend nor order from here again. I would recommend going to another store, where they're happy to take your order and do the job that they're supposed to do.
August 2022 by Saima Riaz
Got my pizza wrong, refused to deliver correct one. Complained on Monday and still waiting for a response from management 3 days later! Awful so called 'customer care', extremely disappointing service. Would give zero stars if possible.
July 2022 by Deborah Bishop
Just had 2 pizzas delivered, they were awful, couldn?t have got any less toppings on, what was on it was horrible and dry. First and last time ordering.
July 2022 by Khushi Patel
Very bad first impression,Did not pick up callsVery rude at the reception, did not apologise for getting order wrong.The lady at the reception after complaining about not picking up calls said "I don't know, too busy" and quickly went back into the kitchen. This was around 19.45pm
July 2022 by John Hopkins
Ordered online, had a large pizza for £8.99 from the collection menu. Was ready within 15 minutes of ordering. Was really good and collecting saved on delivery costs.
June 2022 by G Sarah
This pizza hut is very different from every other pizza hut. They barely put any cheese on the pizzas to the point that 50 percent of my pizza had just sauce on the base. Why have they not been investigated??
June 2022 by parth kukadiya
I have been ordering pizza from here since long time and from first order the quality has been degraded. I have also made feedback but that is of no use. Since last order I made a decision not to order from this branch. It feels like they have been scamming with less portion and using outside products with clearly tells the difference and taking the original products like toppings and sauce for personal use. I had a tear and share in Cardiff which was bigger and upon asking here the lady said they only provide a small one. DK who is true but definitely this pizza hut is scamming people. PIZZA HUT NEEDS TO TAKE CARE OF THIS BRANCH AND SHOULD TAKE STRICT ACTIONS!!!!!
