March 2024 by Fahad Ali
Brilliant very cooperative staff .really appreciate them .thanks
February 2024 by shane jackson
Used to have really friendly helpful staff but recently had a change and just full of lazy rude staff that just don't want to help or even crack a smile. They talk over you and genuinely don't have any customer service skillsAVOID AT ALL COSTS!
January 2024 by Noel ?Noy? Philip
Giving 1 star because you can't give 0 star review. Clear lack of knowledge and no customer service skills. Made me waste money to print out documents at their shop saying they will be able to accept it and then saying they can't accept it as they want original document printed by the bank. Just go to a different post office.Edit in response to reply from shire post office: actually, you are referring to a different customers issue there. I was informed by one of your staff that I need to print out a document. So I printed it out. He does the checks and then at the last stage says he cannot accept the document as your system doesn't allow printed copies. This relates to the lack of knowledge I mentioned above. The no customer service skills are due to the poor communication and general rudeness and tone of the conversation I had with the individual. Train up your staff or if they don't know, tell them that it's okay to say they are not sure and then they can check their system before providing useless information that costs people money in a cost of living crisis.
December 2023 by Michelle Holland
I had a problem with a parcel but it was resolved quickly very satisfied the staff are so kind and friendly
December 2023 by Tinashe Chishamba
Excellent staff,though lm still waiting for my delayed BRP ?
December 2023 by Adrian W
I had an absolutely dire experience at this post office today. there were six positions available for serving and only one was covered and this was mid morning a busy period. There was another member of staff present but he said he was unable to serve anyone. He only appeared to be supervising the other member of staff. I have been in this post office several times before and the queueing is always off the scale. customers always look very very dissatisfied
November 2023 by George ghaly
Quick service to renew license. Leena was very helpful
October 2023 by G
Worst costumer service. People there are very rude and not willing even to guide and instruct about the process. They do that with bad manners. The guy in the cashier was suppose to help me with wrapping as (shouted) by the lady in the post office counter, he was even more and cursed rude words in front of the clients. NEVER coming back and I think this is what they exactly want. Kicking costumers out.
October 2023 by Mohammed Hisham
Leena was so kind and friendly; she allowed me not to wait in the queue since I had come the day before yesterday and was in the queue.
September 2023 by Herbalist Hut
Always very friendly staff and smiling when i walk in - i have never had a issues posting my packages :)
September 2023 by Raj Kumar
Got my BRP card for me and my family from here.. The place is friendly and well organised. Special mention to Leena Raman for her kind service.
August 2023 by Joby Kanappilly
I was new in the UK and actually lived like an hour and half away from this office but my brp was supposed to be received here.Thanks to the officers there, namely officer Leena ,we were able to save a lot of money and time. They helped us a lot and were so polite and nice. Thank you
August 2023 by Ana Isabel Almeida
Worst customer service!The woman in the counter kept giving an attitude, she kept rushing her job and then made us waste £15 because she couldn?t verify what needed to be done first, so she just kept guessing it out.Wasted 20min. going back and forth and at the end she wasn't able to do her job.Clearly the staff needs training.
July 2023 by punnu kaur kaur
I am from India as we are very to new to the services and how to fill the form bcz it is different in our home country we feel that something not get wrong but the staff in this PO is very familiar and helpfull specially LEENA because whenever i go there she all time ready to help with the smile which is the best thing to do the task and duties .REGARDS
July 2023 by arya
The staff was really rude and extremely unprofessional. I was really disappointed at her rude attitude and no proper guidance in processing. The manager was so helpful and kind in this situation.