November 2023 by AT
Came through when I needed them
October 2023 by ABDULLAH AL MAMUN
The staff members are completely unprofessional and lazy. The three women continuously engage in gossip, even when there are customers waiting for services.
June 2023 by Elizabeth Anne Pearce
I was given the wrong medication that was for another person.I still haven't received no apologies,and this was 2 weeks ago.
April 2023 by Nas Ali
Horrible experience trying to understand if I could get my prescription changed due to a dietary requirement. As soon as I got connected, the lady rudely told me to wait and put me on hold and the man I spoke to was very defensive, rude and aggressive, I?ve been coming to this pharmacy for over 10 years and never had I ever had an issue, once I get my issue resolved I will definitely be changing pharmacies!
April 2023 by Wendy Wright
I called in on Monday to get a prescription request. The Pharmacist here was brilliant. The surgery where I was a temporary patient said I wasn't there patient anymore so the Pharmacist phoned me gp back home where I came from and got my prescription for my BP tablets. It took him over an hour to sort it out and he didn't complained once!! Thank you very much.
July 2022 by Lily Debbage
Continuous miscommunications between GP and pharmacy. I?ve been 4 times and each time they do not have my medication. It is so frustrating when I?m met with unprofessional behaviour. This is resulting in side effects from missing my medication. There should be no gaps in patient care; especially when my communication has been clear.
May 2022 by Chloe Bates
I have been using this pharmacy casually for more than 10 years and have always found it perfectly acceptable. However recently i have found it to be absolutely wonderful!!! All the staff treat me with respect and cheerful friendliness. They all without exception listen to and respect my opinions regarding medications and combine that with their training and expertise to help provide a good outcome for me.Poonam is attentive and knowledgeable, and working in tandem with my GP service at a nearby surgery,helps me deal with less serious ailments as and when they arise. The feeling of happiness on each contact with this pharmacy is quite special and personal, a rare thing these days!! Well done all of you and special thanks for spontaneously all cheering at my weight loss news it was sweet and caring, showing a lovely natural humane attitude. I highly recommend!
April 2022 by Callum Upcott
Riverside has been my pharmacy for half a decade and always accommodate my needs even when I'm asking for a prescription to be ready on the day I call.The staff are friendly, supportive and personable and always offer advice if asked. They have always been quick to accommodate my requests and do their best to ensure I have what I need.Using this pharmacy has been an incredibly helpful and reliable experience.
April 2022 by Stephanie Glazebrook
Quite a long wait; and resources are few, but staff are always absolutely lovely. Free health advice, contraception, and information is available here, and they can text when your prescription is ready. Strongly recommend.
April 2022 by leena parmar
Very disappointed been using the pharmacy for many years for mines & my daughter prescription. Everytime i call one particular staff member can never hear what i am saying or she has understanding problem always have to put phone down and call back and speak to the pharmacist who can hear fine. More recently the shelfs are empty and have to keep requesting items to be ordered in the past all the stock is there, even the more common thing like nose spray for kids and paracetamol in the past the shelf were alway full. On the up side the pharmacist is lovely, poonam is always willing to help, ashame all the staff aren?t the same. How much can one person do, dispenser and look after shop floor and consult with patient. Also the member of staff took my blood pressure 2 months back its was really high, I only found out it was high when doctors rang me back after leaving my results with my doctor reception, she wrote it down for at pharmacy but didn?t say to be monitor my self because was high or even sat me down for 10mins to relax and take it again. Let me go home.Very disgusting in the service I have been getting, I?ve changed my monthly precipitation to be delivered from merrydale where I?ve been getting excellent service. Which is a shame because riverside is 2mins away from me.Thank you to the pharmacist poonam for all your hard work.
September 2021 by M Xaashi
Most unprofessional pharmacy I've ever seen so rude and I will not recommend anyone to have them prescription there
March 2021 by Kay Shepherd
I have picked up my repeat prescription from The Riverside Pharmacy for several years now. The customer service is brilliant! I'm always recognised and welcomed when I walk in and staff have sorted out problems with my gp surgery when things have gone wrong at the doctors end. Nothing is too much trouble, they even offered me my flu jab last time I went in. Thank you all for such excellent service ? ?
March 2021 by Andrea Kerr
My local pharmacies had ran out of my usual HRT patches and tablets, and didn?t really seem too bothered about sorting me out any options, after phoning around different pharmacies I called Riverside and Neeta a lovely lady that works there could not have done more for me. She was so helpful and completely on the ball, a refreshing change for someone to be so customer focused. Thank you.
March 2021 by Bryony Hughes
I always use this pharmacy. All the staff are friendly and chat to you. Often go in with my young kids and they are very understanding. I don?t think I?ve ever waited a long time, even when they?ve looked busy.
March 2021 by Kelly Pawley
Really happy with Nita and Indy at riverside chemist lovely friendly and chatty and happy with the service if we need them there always there to help ?
