March 2024 by Amanda Barre
Popped in today to sort an issue, James was super knowledgeable, helpful and polite. A true asset to the company.Customer service levels were impeccable.Thank you for all your help today james
February 2024 by Azmat Khalil
It's well organised, clean and tidy. The staff members are welcoming staff. I do recommend it to all my family members, colleagues and friends. Thumbs up.
February 2024 by Bouncing Berry
Leicester branch, Natalie, is the most rudest, condescending woman who doesn't know the store's policies. Arrogance is a disgusting trait. Humble yourself, especially as a TOY STORE manager.
January 2024 by Bhavisha Patel
We went to return purchased car seat.We bought it for our 20 month old son. It was not compatible in my big car we?ve already mentioned them about our both car before we purchase. it was already opened and looked like already been used and packed by store with their customised tape which we can clearly see. The manager she straight away refused to take it back and argue with us. She is being so rude to us. Really very disappointed. Can?t compromise with our kids safety. We could forgave £20 can?t compromise with £100.
January 2024 by Leicester Car recovery
I'm really disappointed with smyths toys as we purchased a toddler bed for my daughter a few months ago and we went to put her in last night and we found that where the sides secure into the bed the securing pieces that hold the bed together together had come out of the wood.so the bed collapsed as there was nothing holding it together.im so glad that my daughter wasn't in it at the time as she could of got seriously injured.i have also read online that someone else had exactly the same issue that we had.i had no option but to go out and buy a new bed for her from somewhere else as I wasn't prepared to take the risk again with such a poor quality item.
December 2023 by Yasmin Wilson
Had a collection to get, used the machine in store, it added my name to the board. Ended up having to ask about my order after half an hour as board wasn't getting updated despite other people using it. All the staff saw me waiting for a collection and didn't approach me once, no apology about the wait either. It wasn't even busy instore. If you aren't able to actually run the system of collection smoothly, don't have it. Also the box I collected looks almost secondhand it's so banged up.
December 2023 by Jacqueline Bailey
I hate going to shopping for my kids as I never know what to get or were to find it in this smiths there was the most lovely helpful young man his name was Theo he really did make my day by being so nice polite, patient and helpful I will be coming back to shop here and have told all my friends and family about my experience.Hansdown the best customer service I've ever had
November 2023 by Josh Greenan
Massive selection of toys, staff go above and beyond to help out. Easily the best toy shop in this area by far.
November 2023 by Sarah George
Having experienced a problem with a toy ordered from Smyths online store I did a live chat with a "chat bot"where I was advised to contact my nearest store to return the item. I rang this store and I spoke with a lovely lady called Beth who immediately put me at my ease and reassured me that it could be replaced and she would set one aside for me.I followed her brief instructions and the whole exchange was completed by a lovely lady who I believe was the store manager. I had been so stressed about sorting the problem out but it was dealt with the utmost courtesy. Brilliant staff and management who made a wonderful impression on me. Thank you for your time. ? ?
October 2023 by Joanna Bentley
I purchased a faulty missy kissy doll 5th September for my daughter 4th bday, they replaced the doll without any issues on her birthday (23rd oct)as my daughter wanted to play with her.The next day I had to take the same doll back for the same reason (programing error) I was obviously flustered but Beth dealt with me on both days as was very professional, kind and understanding.I swapped the doll for a baby annabell doll and she gave me a good will gesture too for the inconvenience.I left happy and my daughter with a working doll.Thank you ? xxThis was the Leicester store@ st Margaret's retail Park.
October 2023 by Alison McMillan
Sadly the store filled with Cannabis fumes which seemed to come from rear storage/ staff area . Very toxic and customers left . Reported in store and to head office but blamed on customers in store walking through ! ( def too strong to be just from someone walking through ! ) young children shouldn?t be subjected to this !
October 2023 by Fich & Ramous
As a person who only believes in online shopping i can wholeheartedly say my faith in going in-store has been restored today. I went in feeling anxious as a soon to be parent i was looking to purchase a pram.Two of the advisors Brett and Glynn (hope I have spelt your names correct) we absolutely above and beyond to make us feel comfortable and also helped us make our decision to purchase.Amazing experience but also outstanding customer service from both of the above. Unfortunately when it came paying Sarah on the till was either having a meltdown or must have smoked something too strong to be at work lol. But all in all a positive experience definitely recommend Smyths
August 2023 by Sarah Duncan
Kids like coming here to have a look around especially near Christmas to see what they can put on their list! Has a large range of toys and games including computer games and outdoor stuff like bikes & sports accessories. Prices are reasonable - not overly expensive but always worth a quick Google to see if cheaper elsewhere. They do a nice catalogue at Christmas that you can pick up for free. You can also go online to reserve and collect or get delivery. About the last toy shop in the area since there's no more Toysrus or Dominoes!
June 2023 by Daniella
This is a kids paradise the isles are long and well stocked and I could spend hours here looking at all the toys. Guaranteed to find a present for a child on the first visit. They also have great deals online. The click and collect service is also speedy and convenient.Lots of parking as well as disabled access.The staff are attentive and helpful.Our family loves Smyth's toys. Yl
June 2023 by Daryl Bradbury
One of if not the worse store I?ve been to if you value your money don?t use this store, horrible staff, horrible manager
