February 2024 by T P
Got called to say I had a prescription ready. Went to the given address and got directed to a residential street outside the hospital. Then I went into the hospital and got directed the wrong way. Then waited at the counter for prescription collections and got told I'm in the wrong place and had to go to a porta cabin outside. They should really make directions clear. Especially fun when parking itself is stressful. Turns out there was a quicker route rather than going around the hospital. I finally got there and medicine was ready but then had to wait in the waiting room to be called. Just a long process.
February 2024 by Mary Martin
So very helpful all the staff.
January 2024 by Hugh Ard
I am on daily medication prescribed by my consultant every three months. Despite it being a very busy dispensary I have never had to wait excessively. Staff are very helpful. Keep up the good work.
December 2023 by sue grundy
Disgraceful. Should be closed. Made a complaint to a stand in pharmacist and was assured when the full time pharmacist returned I would be emailed with a formal apology for costing me one and a half days pay lost waiting for this pathetic excuse of a pharmacy to deliver my medication. Spreadsheet glitch was the excuse! Very expensive glitch as far as I was concerned. Disgraceful. Unfortunately there?s no facility to give zero stars!!!!!
October 2023 by Dip mac
Most ridiculous system, it makes sense for polypharmacy, but to be awaiting 50 min for dihydrocodiene to be dispensed, on the otherhand we managed to get through ED have aXR and diagnosis with advise in 90min. This pharmacy process needs evaluating and stream lining.
October 2023 by Vijay05 Dutt
1 hour waiting for medicine to collect they?re going to busy every day but its been like this all the time
August 2023 by Mario Padovano
The reviews don?t lie, this place is the pits. After a long stressful day at the hospital, I put my prescription in here. Told it was 30 mins wait. 1 hour later I get called to collect to find they can?t supply 1 item. No apology. In fact had to have a row in order to get a refund. Not what I needed.Staff were heard complaining to everyone in general how they?d had enough and were going to walk out. Terrible.
July 2023 by Fathi Ka
Slower , waiting time was 1 hour even there were so many staffs.
June 2023 by Fateema Patel
Joke of a pharmacy. It takes them hours to dispense medication.
June 2023 by Ben Long
After an accident at work I was prescribed some antibiotics which I was unable to pay for at the time. No problem they said, just call us and we'll take the payment over the phone. I've been trying to call them since June 1st. All options lead to a short message before being cut off except option 7, which has you ringing them for 4 minutes before being cut off. Why have a phone if you won't answer it!
May 2023 by Qarisma Osman
Called about ten times, cannot get through! So annoying, just wanted to speak to someone!
May 2023 by Sacha
A big thank you to Jay at the pharmacy, spoke with him in the morning about my prescription mix up, he called me in the afternoon to let me know it had now arrived at the pharmacy and would be ready to collect on a day I could get it - thank you for following it up Jay you went the extra mile :)
April 2023 by Ayeasha Chariwala
Appalling service. We had to take my child in for an ear injury and were told to wait an hour for the prescription. Only to come home and see that the drops given are eye drops. Rang the pharmacy telephone number on the prescription label. Selected 7 only to be cut off immediately. What?s the point of offering options if you just cut patients off.
April 2023 by TheR4K35H
Incompetent and useless. The number of times we have attended to collect essential medication after receiving a phone call from the pharmacy itself to collect to only be told they can?t find it. Unbelievable how many times this happens and not resolved.
March 2023 by Sagher Mansoor
Awful. 1 hour wait to get medicine. Have to pay for parking as well.No system.Queues massive.
