December 2023 by Aisha Rashid
For goodness sake. Sort your phone line out. How do customers get through you????
December 2023 by Koushik Das Sarma
They are in a temporary location as their original store is under renovation. The service quality is quite slow and the new frame options are not anything worth mentioning. Their phone line doesn't work. Therefore, you have to go there physically to speak with someone (and pay for parking)! They have misplaced my order and even the main customer service team can't reach out to them over phone! In my opinion, they should have closed this centre during renovation rather than providing us with such a poor quality service.
November 2023 by Naresh Chauhan
Great place to have your eyes tested and get your new prescription glasses. Helpful staff too
November 2023 by Razin ?Raz? Sheikh
Very poor service . Phones never get answered . They also don?t know where their policy guidelines are . Their information in their shop are misleading .
November 2023 by Phil Dell
Once again fantastic service from test to ordering glasses thank you so much Varni excellent quality service and customer care ?
October 2023 by Zainab Ismail
This place never seems to answer their phones. Apparently they are always busy from 9am. Even if you call just before 6pm no one ever answers! I needed to speak to an advisor and could not get through I must have tried for 2 whole days! I even contacted head office who then emailed them and still no call back or anything. Their customer service is absolutely rubbish. Especially when u trying to get your delivery of new glasses. Which they were meant to do but instead they send a message for collection! How are you meant to contact people when there no answer and no message option when they can call back at a better time! Iv waited on hold so many times for over 20mins when the call just drops in the end because obviously its timed out! Absolutely rubbish. I'm definitely switching after this!
October 2023 by Lois Rose
They were very helpful. The man that did my eye test explained everything in detail for me to understand as there was something he found i was unsure about. The lady that helped me pick out my frames was very nice too, her name is sana.
October 2023 by Natallia A
Unfortunately, they don?t care of their customers at all. Decided to go with a special correction lens for my child glasses, cost £270 in total if I pay in monthly instalments for 2 years. The credit check declined for an unknown reason, as I?ve got an excellent credit score (994 out of 999 on Experian), no debts. Now the credit score will go down due to this nonsense hard check with a doggy company they use. Ok, whatever, so I said I can pay in one go instead. The guy called Billy (sales god, not) said in this case I have to pay £30 more? Where is the logic? I?m offering you this money today in full, instead of in 2 years (which will be less in value due to inflation) and you saying me to pay more??? Unbelievable! Disgusting!!!
September 2023 by ano nymous
Independent opticians offer enhanced service for much cheaper and offer varied service . Neither do they ever answer their phone.
August 2023 by Richard Parker
Have previously raved about this place, but service he declined over the last few years. You can never get through to someone via the telephone, and the final straw for me was turning up to my contact lenses checkup and eye test to be told I?d have to wait has the staff member us gone on his lunch. After 30 mins I walked out, I?ll be taking my business elsewhere
August 2023 by Shaheen Memon
Never answer the phone regardless of what time and what day you call them. It?s incredibly frustrating! Eventually called another branch located in a supermarket who were happy to help me. Shocked at what I was told - VE in leicester highcross had made a fundamental error with my lenses which had to be re-done. How can a ?reputable? firm make such errors? My lenses are now being rectified by the VE located in the supermarket. They were brilliant and I cannot fault them at all. They apologised for the error of their branch in the highcross. I was young enough to notice that something didn?t feel right which is what prompted me to get the lenses checked. If it had been my elderly father he would have simply put it down to eyesight deterioration and continued wearing the wrong lensed glasses.
July 2023 by dave clarke
Tried to call the shop in Leicester on two occasions today. No one answers the phone!! I had both calls ring for approximately 12 minutes. Not even an electronic answer phone or an electronic offer of a call back. ?????All I wanted to do was to get back to back appointments made for eye tests for with and without contact lenses and advice on as to whether I was to show up with contacts in or my glasses on.Very disappointed and left wondering, if customer service is this bad and contact is unattainable then maybe I should go somewhere else.
June 2023 by Neil Vara
BEST EXPERIENCE EVER,Went to get my glasses fixed and realised I was due for an eye test. They had a slot in the next 15 mins. Went for my check up and the optometrist was absolutely amazing he did a scan on my eyes and gave me some great advice you can tell that he really did care.As I needed new glasses the lady at the front was fantastic, supper attentive and great conversation after picking some Tom Ford glasses I went and got my lenses thinned and they even accepted my blue light card discount.Great waiting area with water and really cool air conditioning will definitely be returning in the future. GREAT SERVICE THANK YOU
June 2023 by aamir lambat
A kind staff member, Kelisa, had guided me through the whole eye test process to finding the relevant glasses for me, answered all questions to a high degree leaving me content and satisfied with my options and choices. Credit where credit is Due, recognition should be given
June 2023 by Joachim Zilliken
I understand that sometimes you run late which is OK but tell me that's the least you could do firstly when I arrive and secondly keep me informed whilst I am waiting. Fifty minutes later and still no sign of an optician. Should have gone to specsavers.
