March 2024 by MP
Its not even worth 1 star.The filthiest dirtiest gym with broken and dirty machines ive ever been in. Machines are not maintained with broken smashed parts. Functions not working and dirty.The level of hygiene across the gym is disgusting.Shower facilities - orange mildew present. Mould on the tiles. Only warm water showers. Cleaning shedules simply pure fiction.Seems theres no cleaning atall. The sign off sheets are a lie. Photos taken over a 3 week period show no clensing activities atall. The image i took of the toilet....no difference 2 weeks apart.Dont even bother. Go elsewhere.As for customer service. Thats another joke...
February 2024 by Andrea Pedrona
Well-stocked and equipped gym, courteous staff. Very convenient for those who travel and find an affiliated AF
November 2023 by JoeGhost11
Absolutely terrible gym main reason for this beingMy contract expired and during the first month after which it had expired i had cancelled my membership then they proceed to tell me i owe them money and now suddenly they are threatening with enforcement agency to get £130 off me when i?ve just completed a 1 year contract with them and paid it all off tried calling tried sending proof and don?t get anything back absolute waste of time and moneyon top of this equipment is limited and not great condition which isn?t completely off putting but if you aren?t going to provide good service at least provide a good place to actually come to work out
October 2023 by JONATHAN SIMONS
Been a member here for a while now and what I would say to anyone considering joining, is go somewhere else. The owners have no interest in their members and will not invest anything into the gym to correct its many faults. The only reason I am still a member is the opening times as they are open after 4pm at the weekend. My patience has run out and I will be joining Pure gym shortly. Raised my concerns many times but nothing changes. Seems to me like the owner is running the place into the ground and it wouldn?t surprise me if they are looking to sell. As I said, go somewhere else
October 2023 by Foysal Mazid
This is a poor excuse for a gym. There is no maintenance or value for members. Machines have been out for several months and after multiple hounding of the staff members still nothing has been to fix the issues. In the previous post, the response to the complaints is not good enough, many members have been complaining to the staff members how is it only now that it has come to the attention of the regional manager that is a blatant lie because the staff had reassured us they had informed the ?Uptop? of these issues up to 7-9 months ago. I Don?t understand the point of appointing a a manager at the gym when he/she has no autonomy to service equipment at his discretion. And to say you?re waiting on parts is just another excuse for the delay in repairs. I?m absolutely disgusted at the state of the gym having been a member of this gym for 7 years. You have increased membership monthly fees at the cost of downgrading equipment for WHAT? you have replaced the original life fitness benches with some second grade, second hand unstable benches that seem very unsafe to use as support for workouts. Youve tried to compensate for the lack of equipment with two new dusty as hell apparatus that are second hand and don?t even bother to give them a wipe down, another way to show how much they give a toss. The previous reviews speak for themselves. I would strongly urge new members to avoid this gym like the plague, I?ll be terminating my contract. The patience has worn thin now, it makes me furious every time I walk into the gym and another apparatus or machine breaking.
October 2023 by Rakhee Ojah-Maharaj
The worst gym I have ever been too. Equipment dated and ripped. It should be closed down. Toilets were so gross ?Won?t add pictures as I wouldn?t want people to feel sick.
September 2023 by Ryan Hurd
I?ve been with the gym for a while now and it?s always been a very friendly gym with good people and great staff. Unfortunately that?s as far as it goes for positives. The dual cable machines is still broke and has been since the start of the year, that?s 9 MONTHS (picture below)!!! Another cable has now broke on the other cable machine leaving just 2 adjustable cables left out of 5. Pins missing on several machines so you have to pinch one from another machine, there?s also always at least 1/2 treadmills out of order at all times. How they can even charge a monthly membership fee is beyond me. An operations manager was there last week to which he told me everything that?s wrong/broke/missing has been put on a list to be sorted, hopefully that list doesn?t get lost in the post, he gave the place a lick of paint (LOL) but other than that I don?t know what he did. Only reason I didn?t give 1 star is because the staff who work at the gym are actually great people, John and Paulina (Shout out to Jordan as well who has just recently left). The problem clearly lays with the area/regional manager who?s just happy make money and doesn?t have an absolute care care in the world for the state of gym. It?s a SHAMBLES and I do feel sorry for the staff in the gym as it makes their job a lot harder in maintaining members and gaining new members. PLEASE FIX THE GYM
September 2023 by zakk
It?s a great little gym , the staff are very friendly , big ups to John , however I do think the gym needs a lot of tlc , the pulley machine has been broken since the start of the year , it?s taken till now for us to get new tricep ropes . If this gym was puregym any issues would have been resolved instantly . All the pulley machine needs is new cables , surely all this needs is a quick phone call to an engineer to come and resolve the issue ?
August 2023 by John S
As others have mentioned, the state of the gym is a disgrace.Equipment has been broken for many months, the gym is very dirty and the air conditioning has been turned off/broken for months.The gym manager doesn?t care and won?t address these issues at all.Avoid this gym at all costs.
August 2023 by Chelsea Hyvonen
Multiple pins missing on the weight machines,2 out of 5 treadmills broke plus much more. Nothing has been fixed in months which is a shame for all paying members. The staff are great but let down by the fact Graham Lilley wont get the equitment us paying members expect to be able to use fixed.
July 2023 by Iftat Aydan
Hey, as a teenager, is it possible to go to the gym and maybe do some free training in the morning before I head off to school, during the off peak times? Don't have too much money for gym so want a quick taster.
June 2023 by Eddy Fuller
Glorified hotel gym, poor range of equipment, they have a watt Bike, which is good but it has no monitor so what?s the point, just very disappointing reallyUnfortunately I got pressured into a contract, don?t make the same mistake as me. Just stay away and go use another gym in town or at the university :)
May 2023 by Edward Robert
Almost one year in this gym , most of members are nice and friendly but the maintenance for last period is a total mess. There are two broken cable machines for over 3 months.I consider to stop my membership at the end of the month.Wish them luck
April 2023 by Dave Hancock
I never leave reviews but it?s been too long and I?ve sent too many emails in and nothings changed.I have been a member since it opened. I have sent in many emails for recommendations or to set things right which has fallen upon deaf ears.2 benches have broken on me whilst I was lifting as they are not fit for commercial purposes.The pulley is still broken, all the bikes and their straps need replacing, missing pins for machines and maintenance is needed as the pulling actions are not smooth. Lots of the weighted plates were stolen during covid and not replaced so we lack weights for the gym where everything is plate loaded.This gym is in sore need of needing a renovation or money thrown at it to replace everything as it is rusted.The owners by last count have 16 different locations, the best thing about the gym is the community which is made from the members and staff.The same excuses are always said we?ll do it soon or we are looking into it.we didn?t have changing room lights for a couple of weeks, simple cheap replacements haven?t even happened. For example new ropes or karabiners these are simple cheap to replace and doesn?t happen.Member prices were increased but no improvements have been made.
April 2023 by anagoesodown
Great staff, clean gym, nice people,but lacks maintenance on the machines... Pulley broken for most than a month
