March 2024 by Serena Acierno
We were warmly welcomed by Richard who was most helpful .Richard was polite and patient asked us if we would like to use the modern technology equipment to guide us with a good choice of bed to which we did .Drinks were offered to us which was a very nice gesture.Very descriptive explanations were given of different mattresses was professional throughout and very informative of his job.It was good to have pillows given to us to go around with to get a better experience.For our first ever visit to the store we put our order in good prices and good service would definitely recommend to others. Cannot wait now for delivery .
February 2024 by Elaine Bivins
We were welcomed as we entered the store. We were asked if we wished to have a sleep match. This was carefully explained to usThe assistant, James went through our various options, and was excellent at explaining what each different mattress offered. He gave us ample time to try each mattress and gave us plenty of time to make our decision.Once we had made our de vision, James also explained other options regarding things such as protection guarantees, mattress covers and pillows. The delivery process was explained well as was the option of disposal of our old mattress.We were delighted with the service we received from James, and would recommend your store to others.Thank you!
February 2024 by David Smith
Excellent service from Jason, who was extremely knowledgeable about the individual products we looked at. Efficient service in the purchasing process and our mattress will be delivered within a week Thank you!
February 2024 by Michael Neal
We had Jason greet us and show us the sleep match technology and offer us a drink. Once he had the information from the sleep match, he showed us some mattresses that might suit us and we found one we liked. We then shown him the bed we were interested in, we then went through with the purchase with Jason. He was very knowledgeable about the products that dreams offer and got us everything we needed.
February 2024 by Freda Roberts
Came into Dreams was greeted warmly, viewed various mattress, three days later visited and ordered the mattress seen previously.James made all the paperwork easy and it was completed quickly.
February 2024 by Belinda Poxon
All staff very friendly. James helped us with choosing a bed and mattress. We were offered a very welcome hot drink.James was very knowledgeable, warm and friendly. Thank you James
January 2024 by Wayne Botting
Great service quality products very helpful staff with good product knowledge if you want a new bed there's nowhere better than dreams
November 2023 by suzanne farley
Service was very good and everything explained really well.
November 2023 by Elizabeth Akam
Perfect customer service totally tailored to you, that's what I received in store today. Needed a new bed to help with many aches and pains, also needed it to be light enough to get sheets etc on and off, not too expensive, my list of requirements went on but they handled all of them. Richard was first class in considering my requests, offering options, time given, expertise etc (thank you). Highly recommended. Will shop there again and soon as my eldest needs a new bed too.
September 2023 by Yvonne Benjamin
I had a very professional service from the store manager Steve at Dreams in Loughborough, his customer service was excellent, his knowledge of the product was extensive which supported my choice of bed and accessories. I would definitely recommend to friends and family to purchase bedroom furniture from Dreams in Loughborough
August 2023 by Benjamin Simpson
Dreams have an excellent range of beds. In particular the service from Sammi was perfect. She provided all the information we needed to make an informed decision. No pressure selling and service with a smile.
August 2023 by Michael Grimley
We went to the Dreams store in Loughborough and were met by Ash who was soon able to show us just what we were looking and showed us all the options and extras.He was very good at his job and soon the paper work was complete and paid for.A very competant member of staff. Mike Grimley
August 2023 by Wade Read
An absolutely wonderful experience & with service and the customer care shown by Ash (Prakash), it was a pleasure choosing a bed.Ash greeted my wife & I and listened to what we were used too & looking for. He then proceeded to explain the process and asked if we happy with that. After a slumber test, he very easily and professionally explained what was on offer and took us through all of our options.After a walk around, more information sharing, the choice was easy.Thank you Ash & Dreams, wonderful.
July 2023 by Dayle Coleman
Visited Dreams Loughborough this morning. Upon arrival the doors were closed due to a delivery but Jason let us in despite his shift not starting for another 20 mins. Jason set us up on the sleepology bed whilst he got himself sorted. Jason listened to our requirements and respected our budget and gave us an honest tour of beds in our price range. It was clear Jason knew his stuff and was passionate about his work. After visiting a neighbouring bed shop where we were ignored, we returned to Jason and purchased our new full package (bed, headboard, mattress) all bang on our budget with Jasons help.Very please customers excited for our delivery and will definitely recommend ?Thank you
July 2023 by Gail Newport
Excellent experience, Richard was very helpful and knowledgeable without being pushy. We had lots of time to choose, offered a drink and an opportunity to use the Dreams mattress matching service. We ordered one of the recommended ones which is being delivered in less than a week free of charge, with our old one being taken away.