March 2024 by harry thompson
Crap. Promised at 2/3 week wait on carpet. The one we picked we then got the told nearly 2 and a half months wait. So picked another and once again promised 2/3 weeks wait. Waited 3 weeks for it to get ?delivered? then fitted it in for 2 weeks later as that was there earliest spot. To then get a phone call saying the carpets are getting delivered today and they can?t fit us in till the end of the week. With no effort to attempt to still get it fitted today. Will not be going back here and do not recommend to anyone. Would give zero stars if possible.
March 2024 by Anne Cherrett
Very good and easy service by knowledgeable and friendly staff ?
March 2024 by Darrell graves
Very pleased thank you
March 2024 by Ann Holland
Excellent service. Explained everything to us .took time to make us at ease. Excellent employee to your work force. Xx
February 2024 by susan gask
Excellent service.Especially Nessa who was very helpful and patient.
January 2024 by Christopher Hardy
Great customer service
December 2023 by Liam
Rude and obnoxious manager. Chastised me for testing one of the features on their chairs. Demanding I don't touch his buttons.Odd approach to sales and I'll take my money elsewhere
August 2023 by Bethany Taylor
Came in store today after multiple trips to other stores and not finding what we were looking for. Pete (sales manager) was absolutely brilliant. My son has autism and finds it difficult in many stores. my son was running around and just being his usual self in the store. Not once did he moan or judge us which is what we are normally greeted by he was so kind and understanding. he helped us find exactly what we were looking for and went through all the credit options available to find what worked best for us. I cannot praise him enough for the great customer service in which he derlivered. We will definitely be returning again
June 2023 by Simon Howroyd
I found the incredibly pushy, gaslighting, manipulative, commission based sales techniques completely repulsive.Despite my first choice sofa being from SCS, I have ordered my second choice sofa from another retailer because I couldn't face going back to SCS and dealing with the intimidation and non-genuine behaviour.I hated every moment of the shopping experience at this store and felt extremely uncomfortable.
May 2023 by Wayne Hirst
Staff friendly. Took the time to explain in full on the sofa your looking at. Omar the sale man was friendly and not pushy in any way got me a nice deal on the sofa i bought would highly recommend Omar at scs if your looking for a new sofa
May 2023 by Jay Lee
Where do i start !!!!! ordered a new carpet in 29th october 2022 received it on the 13th feb 2023 only for carpet fitter to tell us that its faulty !!! Replacement carpet came 11th april AGAIN to be told faulty and theyve cut it to SHORT FROM WAREHOUSE, only found out when carpet fitter was going to lay it , today is 6th may 2023 still waiting for replacemant scs not getting back to us YET .. rang numerous times !!!!!
May 2023 by Neil Snape
Pushy staff. Wouldn't leave us alone to look. Three different people hounded us. Walked out after sarcastic comments because I said I didn't like the sofa he told me I would love.....why can't you let people walk around peace.
May 2023 by Annette Robson
Richard was extremely helpful, polite, and friendly and went out of his way when helping me with my purchase
April 2023 by Sheila N
AWFUL just AWFUL - Not even worth one star ?ONE piece of lino in ONE bedroom for a disabled person. Not difficult you might think....well....1) "Yeh? What do you want?" ....is the vibe you get when you walk in the store. I wasn't prepared to below my needs across the shop.I made the order. What could possibly go wrong?2) Survey - A man came to measure up and went through requirements.... I told him that I'm not lifting or disposing of carpets and needed glueing all over as carers would move furniture regularly.AFTER ALL THAT, he still managed to put on form that I would lift and dispose of carpet AND lino only stuck around edges.After seeing this on an email I decided to drive to the shop to clarify. Happy to pay extra if necessary.....3) Second visit to shop - I kid you not, ONE HOUR and three people later I got a piece of paper with signature with new instructions and agreed extra money. Was told would be phoned when lino arrived to arrange fitting.4) Date of delivery came and went. Three days later I rang SCS to arrange. I was on the phone 45 minutes JUST to get through.Guess what? I had to clarify the order AGAIN.5) Day before event (bed also from Oak Furnitureland - great company), carers and outing arranged, day off work...."Sorry, something's come up we have to rearrange."6) I chose the nuclear option, so they found a replacement fitter (Scott & dad).....arrived on time and then removed carpet.Some of the carpet was wet so they refused to take the carpet as we had agreed . I'm sure they don't remove NEW carpet from people's homes. They didn't even have gloves which I offered to provide.I paid them the agreed lift, fit and remove price. At that stage I just wanted the job done and them gone.I had to take the carpet to the dump.7) They refused to take the carpet (even though I supplied plastic bags) which I kind of understood if they didn't want to contaminate new carpet in the van.I even still paid the removal fee (would have had to recalculate in a stressful time with carers and disabled person around etc).8) Here's the best bit.....They left THEIR rubbish with ME! ??They left (photo below) ALL the spikes on the carpet gripper, THEIR glue bucket, off-cuts of the lino and THEIR long plastic wrapping and THEIR cardboard tubing! ?NEVER go there! ??????You have been warned! ?
March 2023 by Callum Venables
Me and my friends went into this store in hopes of buying a new sofa, as we were strolling into the shop we were unpleasantly greated by a tall old(ish) male called Pete. He violated me and my friends by insisting we left as he thought we weren?t old enough to buy a sofa :((. Pls let me come in for a mooch next time.Ps, Pete gets no pum