March 2024 by Will Lomas
Just picked up some lovely new glasses from Specsavers Loughborough, soooo much better than the ones I've had from Vision Express. Great service and great prices. Vlada was really helpful too. 10/10
March 2024 by Chipo Mukonza
I visited the store for eye test and later picked my specs. Very professional and great service from the team members.
March 2024 by Nigel Brown
Love my new glasses from start to finish i was looked after so professionally well done all. Now i just need a new face to put them on ??
February 2024 by John Elliott
Went for a standard eye test and bought reading glasses last weekend, and picked up the glasses this Saturday morning. Very pleased with them, but especially so with the friendly, polite, and efficient staff. Five stars.
February 2024 by Peter Lewis
Excellent and professional but friendly. Ravi for my check up and Megan and Vlada for handover and fittings.
February 2024 by Dion Notman
I would seriously avoid this company and branch. I visited early in the year and ordered 2 sets of glasses and a third pair of prescription poleroid sunglasses, total 300 pound.The whole shop was extremely busy with various customers being shuffled through various people to go through the different eye tests.At the end of the eye test I mentioned to the optician that even the last pair of slides did not offer a clear picture but was fobbed off with some excuse that it was normal.When I got the glasses the prescription was clearly wrong and again I was fobbed off that my eyes would adjust, I tried them and the glasses offered a worse picture than my current prescription.I returned the glasses and to be fair specsavers did retest my eyes , and replace all 3 pairs of glasses with a new prescription. Hooray.Unfortunately after just 2 months of use both pairs of lenses of the prescription poleroid sunglasses have fallen out. I went to a different optician and they confirmed the lenses had not been cut correctly.I have re-written to specsavers and this time no reply.Honestly go somewhere else where they know what they are doingVery disappointed and a lot of wasted time and money
February 2024 by paul stephens
Happy with the service I received and happy with my choice of glasses
February 2024 by Susan Barker
Very well organized. Felt covid safe. Check up 2yrs very good service . Prices have increased considerably.
February 2024 by Peter B
Good service, totally happy with glasses and reasonable price.Case could be improved as fairly soft material and press stud closer a bit difficult to close?.relatively minor issue, however.Overall, very pleased.
February 2024 by Zoe Augustin
The optometrist was absolutely lovely and explained everything! unfortunately though I wasn?t able to purchase any glasses before running out of time (partially my fault for only having 2 hours on the parking) I think everyone was too busy to assist me, so I sort of stood around waiting like a lemon for 35 mins or so. However, it was a Saturday morning, so naturally staff were very busy!
February 2024 by Mandy Smith
I had an eye test at Loughborough Specsavers today and I couldn?t have asked for a better customer service, all the staff were super helpful and friendly, I wish I could name them all, Specially Imogen who served me was the one who explained everything thoroughly and made it easy for me to make a decision, I would recommend Loughborough Specsavers as I have been a customer for years and would have happily given 10 stars if I could, Thanks Everyone.
January 2024 by Tracey C
Always come to Loughborough Specsavers. Very happy with their service. Found the staff to be lovely too
January 2024 by Chris Castillo
Inquired about contact lenses. So, I had my eyes checked and paid £35, it was okay. I initially asked if they have coloured contact lenses, one staff said they didn?t and the other said, yes they do. During the appointment, the senior optometrist said that they have color contact lenses and when the contact lens staff assisted, she said they didn?t offer it anymore. It?s like, I?m not just after the free trials, I am after what I wanted and what I have been told. It was okay to pay for it coz it?s not something that you get for free (and I obviously know that), it?s the inconsistency and staff being not calibrated with their product information. You won?t know who to believe, one says the other and the other says different.
December 2023 by Andreea Calciu
I am giving 5 start for all their efforts and customer skills. Everything was simple, fast and accurate. From booking and managing my appointment, to getting all my tests done and purchase the desired spectacles. Wonderfull.
December 2023 by Daksha Gokani
The team at the Loughborough Specsavers branch are highly professional, helpful and very friendly. Especially Tej the optician. I would definitely recommend them to my friends and family.