December 2023 by Mick Pita J
its a wet day and so what a better place to look around in quite a large place carpark dissabled toilets and parking loads of christmas things on sale though i not sure but think they wont take cash
December 2023 by jason c
Stupid choice to go cashless, absolutely idiotic. I mean people like to use cash more these days because its easier to keep track of your money, Others get birthday money or Christmas money to spend . Also it should be a choice to pay with cash or card ,my choice is not to spend my money at your garden centre until you accept cash again.
November 2023 by Paul P
Staff not very good waited 45 minutes for pot of tea and 2 shakes very poor service won't be coming to the oasis restaurant again
September 2023 by bodie1952
We visited Waterside for two purposes. Firstly to have lunch and secondly with the intention of purchasing about a dozen shrubs to fill a long raised bed I had redesigned. We entered through the doors and turnstile and at that point I realised I hadn't put my blue disabled badge in the windscreen. I didn't fancy walking all the way round to the far end of the store and out to put it in so I told my wife to stay where she was and I would nip out the entrance when someone came in. I stood by the door and there was a member of staff standing the other side of the doors. I attracted their attention to try and get them to approach the door so I could nip out. All I was carrying was my walking stick. They gave me an angry glare and gesticulated to the far end of the building . Knowing they would not activate the door I waited for a customer to come and went out, then. I was "treated" to a tirade of foul mouthed abuse from the member of staff about it being the entrance and I should have gone out the exit. Yes, all that way round with my walking stick and then in again. I pointed out I realised it was the exit but I had forgotten to put my blue badge in the car. The response was, they "couldn't give a ****. " I returned to my car, put my blue badge in and returned to the entrance and more angry glares. Because we were hungry we went to the restaurant for a lunch, anyway, but it was not at all good, and then we left and bought our shrubs at another garden centre. Obviously Waterside doesn't want the inconvenience of disabled customers so we will never go back there.
September 2023 by caroline S
How sad I was today to go to my favourite place and be told that dogs even ones that are carried in a dog bag are not welcome in any of the garden centre. Very disappointing
August 2023 by 546SusanC
Following a funeral 12 of us visited here for coffee and cake and some cooked food. Firstly coffee and cakes were fine. However, some of us ordered 3 bottles of pepsi and noticed each bottle had blood splattered on them. We called over the waitress, who didn't even apologise, just said they had only just been delivered. We did get replacement but one of the new ones also some on but couldn't be bothered to complain again. A short while later our two panini's were delivered and there was a dark, long hair on one of the plates on top of the chips. Once again spoke to a younger waitress , who again didn't apologise but said she would get a new one. Within a couple of minutes she came back with another one. I asked if she had just taken the hair out and she said "no, there was one waiting to come out". Not sure if I believed her but it was eaten as we couldn't prove otherwise. Won't be returning.
August 2023 by Reddo1946
Sunday lunch was not good beef was chewy 2 tiny roast potatoes only get a Yorkshire with the beef not other meats staff were not happy smiley people. Waited too long for someone to take dessert order so gave up Would not return.
August 2023 by 34612017
A really good garden centre with lots to see. Love the on site butcher with a great selection. Nice cafe with plenty of choice
July 2023 by Michael George R
We visited the restaurant today and had fish and chips very nice presentation was good only let down was that I would have skinned the fish no one eats the skin
June 2023 by Sue C
It has been a few years since my last visit, on entering I thought it was not very busy. But had a good look round put a few thing?s in my basket, only to find I couldn?t have a drink or pay for my plants. I had travelled from Peterborough so I will not be going again. I could have used my credit card but on principle I chose not to, no dogs and no cash. Plenty of other garden centres around
May 2023 by Cooking with B
I need a walking stick to stand and was made to stand for 10 minutes in the waiting area. Then wasn?t served we waited for 15 minutes and left. Understaffed underwhelming and poor service. The owner would probably be better running a circus instead of running a restaurant
May 2023 by khq7187YF
Was very disappointed to see that Waterside has adopted a cashless policy. When only purchasing items of low value, we like many people, prefer to pay cash. And what happens when the internet goes down and the machines don't work? Do they just close completely and send everyone away? Also, not very well laid out for disabled people or those having to use walking aids. Had to move items out of the way so my elderly mum could get around with her walker. Toilets were a considerable way from the entrance and given the location of the garden centre, I imagine this is often the first thing visitors need on arrival as the majority would arrive by car. Prices generally were not competitive with our local garden centres and we left after only 45 minutes because we considered the garden centre to be overpriced and my elderly Mum was getting fed up with having to walk a long distance around the outside and inside areas because they insist that the most accessible door, which saves a considerable walk, must only be used by staff! Not much thought given to disabled guests at all.
April 2023 by frogger120
We came here for lunch, it was fairly busy and waited to be seated. They split a table for six for us, sat down no menus, some ten minutes later a waitress came for our order but no menus so she gave us a menu then said she would back in a couple of minutes. Sometime later still not had our order taken so got up and left. This kind of services is not acceptable we will not be returning again. Needed more staff and more organisation I would not recommend this eatery to anyone.
April 2023 by Sue Baldwin
Big shop. Excellent service
April 2023 by Graham F
Met up with family for lunch and after the waitress finally arrived to take our order we were advised that the two main meals on the menu were not available! Should have left at that point but persevered and regretted the whole woeful experience. Poor service and mediocre food - never again.
