December 2023 by Christine Winter
I visited the store yesterday and was greeted by a lovely lady called Danielle. I explained that I needed to change my phone but was reluctant as I had things on it from my late husband that I was worried I might lose. She went above and beyond to help me from choosing my new phone and sorting everything out for me. She is a credit to your store. Thankyou so much.
December 2023 by Stephen Place
Went to buy a new phone, saw Sophie and she was amazing gave me lots of advice and advised me which phone will be best for me would definitely recommend her to anyone
November 2023 by Paige Wallis
5 weeks of an ongoing payment issue.Returned an apple watch back within 14 days and been charged £609 for the watch even after it being returned, been into store, on the phone and on live chat with o2 and hasn?t been resolved after they?ve told multiple times they would. Now being accused of not returning the watch within 14 days even with proof of a recipe and on the o2 system. o2 employees have no idea what they?re doing and have had nothing but issues with o2 since the new phone. 5 weeks of ongoing issues over one simple problem!
October 2023 by Zachy Critchell
Since moving the shop around the corner, the staff seem less interested in selling phones and more interested in chatting with themselves.Went in with my partner to upgrade her phone to the new iPhone 15 pro and was treated like an inconvenience by the young lady. Not the service myself nor my partner expect from this store, so we left and haven?t returned since. I don?t know where these new staff members have come from but they are miles behind the Boston staff so far.We are also heavily considering not doing business with this o2 store again. Real shame after years of amazing service from Chris over the years!
October 2023 by Katie Bland
New shop not better marketing dont seem that bothered about selling anything more interested in talking to each other then customers
August 2023 by peter butler
Went in with new phones bought elsewhere. Ever so helpful, they put our sim cards in new phones and even moved all phone numbers and apps to new phone.
July 2023 by Louise Storry
Excellent service, staff very helpful and got my contract sorted ?
July 2023 by Julie Whitley
Walked in the Boston branch needing help with my mum's phone, the gentleman with the beard was so helpful. He explained everything, he was polite and friendly excellent customer service thankyou so much ?
June 2023 by peter Norton
Had my new Pixel 7a now just over week and having only had Samsungs in the last few years, I'm very happy with the choice. Sophie helped me decide on the phone and gave me various plan options. Very nice lady who I wouldn't think twice about recommending, if you're in the market for a new phone.
May 2023 by Diana Dukes
Sophie was very helpful answered all our questions took time to listen to us. I got a good deal from her. Very pleasant lady and she smiled at my silly jokes. Thank you Sophie.
April 2023 by Stacey Norton
My 13 year old daughter needed a new phone, as her Samsung was struggling. Sophie, at the Boston shop, was brilliant in helping me chose a new phone to meet her needs. She listened to what was important in a phone and discussed her current usage, to ensure I wasn't over paying for more data than she needed. She suggested various options, without feeling pushed into anything. She also pointed out that I could save money off my bill with the rewards app and even showed me on her own phone how it worked. I went home to consider my options and returned the next day to purchase an Oppo. So far I'm very impressed and more importantly, so is my daughter. Thank you Sophie, for helping me find the right phone for my daughter.? ?
April 2023 by Derek Brockie
Went in to see if I can use my phone etc in America, great service, very helpful sorted me out really quickly.
April 2023 by Mark Leak
Excellent and comprehensive service. Even saved a few pounds, bonus.
February 2023 by Lee in Lincolnshire
Went in for a sim card, came out with so much more, the store assistant helped us with money saving apps, including 25% off our monthly bill
December 2022 by Dominic
Got myself a contract with a phone at Boston O2 shop after an unpleasant experience with the "3" network.It wasn't cheap but at least now I can get better internet reception.John was very helpful and even worked overtime to help set up my new phone.There was a hiccup getting my old number transferred and whilst John was away, Ben, John's colleague, was helpful and called customer service to sort things out, and even asked O2 main office to pay any outstanding bill occurred with "3" if it's O2's fault.Highly recommended.
