February 2024 by Dominic Meli
The staff here are amazing people, no matter how busy they are, they always strive for perfection, remaining happy friendly courteous polite, not to mention efficient. Definitely 5 ? +++++
December 2023 by CD_MTB
Advertised open ours are non existent. May as well but closed down. Needed to take my prescription in as the doctors surgery is updating their system. Open hours states till 5pm. Went after finishing work at 1pm and all closed up with the security shutters closed.
November 2023 by julia
Oh dear this boots store is diabolical, dated and dingy. Not what I'm used to from this chain store at all, I usually love shopping in boots but this shop hasn't been updated for millennia ? please boots give us a shopping experience that doesn't depress us. - ?????
June 2023 by Caroline Bell
No staff on till,all on prescription desk.2x staff just stood talking.Not very helpful.Not good customer service.Wpuldnt recommend this store and wouldn't go back
April 2023 by JEANETTE SUZETTE HOPKIN (Sugi/ Pocahontas)
The Gainsborough Boots Chemist Store is very small don't have much selection to choose from therefore I will have to get what I want at the Doncaster Boots Chemist Store in Doncaster Frenchgate Shopping Centre
August 2022 by CarnageWolf
I would like to give this place less then a star. I will be changing where I get my meds from. Went to collect today. N with out warning it's shut till Monday. They couldn't even get the date right on the sign.
July 2022 by Leslie Badmin
Staff are always welcoming and polite good service
June 2022 by Georgina Rodriguez
Well equipped boots but some of the staff really need to work on customer service, all I can say is rude. But others smiley and helpful so hit and miss.
May 2022 by L
Store manager banishes me from Boots pharmacy for having a mental breakdown, due to her wanting to sort a last minute prescription problem out the next day, yet again,. Thus leaving me with no medication for the next day/morning yet again. Despite my efforts to contact the gp surgery to ask them to contact Boots pharmacy urgently, I was left to try and sort the problem on my own, unsuccessfully.This in turn then caused 2 pharmacy staff to go home later than usual, blaming me repeatedly for them missing an outing or not being able to go home on time. Staff member in white uniform said, ?F? why can?t you just be normal?? , near the end of this episode; and while I was trying to do their job and get the gp prescription corrected - telephonically- and sent ASAP. Same staff member asked me why I didn?t choose to get my medications from any other pharmacy, rather than Boots.They refused to contact the gp 8 minutes before closing time, asking for the correct electronic prescription be sent, ready for the next day- Wednesday. This would have alleviated my concern/ suicidal thoughts as I explained to them- unfortunately in an unexpectedly louder than usual tone.No foul language was used by me at any time, so why be unprofessional and disgusting? Next time perhaps ask the customer for their side of the story before making such decisions. There are always two sides to a story, enhancing understanding.To top it all off, the next day, the store manager informs my 17 year old son, telephonically, that I am banned from the store before informing me. When he picks my medication up, about 10 minutes later, she takes him into the consultation room to give him even more details as to why this has happened, without me being present ?. because he asked for more information!P.S. Patients with chronic illnesses experience all sorts of problems and to have this done over and over again ( last September I had 9 weeks of mental torture before this was sorted out between the gp and Boots.) has a huge effect on our mental health, not to mention our medical conditions. Understanding is key in any job you do, especially in healthcare.
July 2021 by nurse nelly
Went to collect a prescription. Arrived at 12.25 and by the time it was my turn it was 12.32 and the pharmacy closes between 12.30 and 13.30. I get the pharmacist needs a lunch break.. but advertise the fact on the website.. had to waste an hour of my life sat in the car. Staff are nice enough but get the opening hours for the pharmacy published online.
March 2021 by Frankee White
Today I was stood second in the que for the over the counter medication for 10 minutes completely ignored by the pharmacy staff who continued to speak with customers waiting for their prescription medications without a word to me or the lady in front.It wasn't until myself and the lady in front left the que to speak with a lady on a till around the corner we were told we couldn't be served until the pharmacist was back. This wouldn't have been an issue if they had just been curtious and told us. Very poor customer service. I voted with my feet and left.
January 2021 by Louise Atkinson
Staff are fabulous. Really friendly x
January 2021 by Thomas Colley
Very nice staff friendly and easy to talk to
January 2021 by Dina the medium
The staff are friendly and very helpful, pharmacy is good and always on time with my medication,
January 2020 by savahnahhallow
Friendly staff who are always more than happy to help
