July 2023 by James Beckwith
How are we now supposed to collect our Parcels from this offce now that their opening times are just 8am to 10am Monday to Fridays and 8am to 12pm Saturdays when you are at work these hours and longer. This is ridiculous, this is not a service. There must always be someone there during shop hours so why have they cut the hours down, its not as though there was a person always just stood there waiting for someone to come in, you nearly always had to ring a bell and wait for someone and then when someone did come they didnt always attend to you. The Royal Mails prices are rising but the service is getting worse.
April 2023 by Dan Parky
I went in to complain and nobody was interested in the matter
August 2022 by charley dennett
Lovely staff and service sorted out my parcel!
August 2022 by Stephen Toward
15 minute wait for someone to actually come to the window, would say never again but don't have any choice!
March 2022 by Squatch Lesquatch
Open until 10pm but closed at 2pm , suggest you look at keeping your opening time more up to date this causing less inconvenience for people or do you need to go on strike for that???
March 2022 by adrian kemp
Parcel collection is a joke! Only open until 2 pm! Due to staff shortage, STOP BLAMING COVID-19 for bad management and low morale.
March 2022 by Jordan Ginders
Again had another parcel lost because it was sent to the wrong office. Useless you are!
November 2021 by John E C
Ok, but long queue to collect a parcel
September 2020 by Lorcan Smith
Went in to collect a parcel, no one at counter which in itself is not a problem.Rang the bell as an employee came through, who then ignored me and continued with their job. Waited a 5 more minutes before having to ring the bell again as no one was coming. Took another 2 minutes before someone came out, then their attitude was quite negative, fed up with being at work is how it seemed.Once I'd been seen to, they did retrieve my parcel pretty quickly.
September 2020 by Ade Lambert
Travelled 10 miles to collect a parcel, arrived bang on 2pm. Staff had no hesitation in telling me they close at 2pm and weren't prepared to help. Went back the following day, staff were at best impolite and seemed as though I was more of an inconvenience. Worst attitude I've ever come across.
September 2019 by Karen Cook
Collects mail when out. Friendly staff
April 2019 by Markshaz Lewelyn
Keen to help and good staff
March 2019 by Jill Pearson
Fabulous service offered when you go to collect your parcels or other mail. People moan about having to take ID but they are spot on in asking for it, we don't want mail going to the incorrect people now do we. I have personally never ever encountered any problems and would recommend that people have their parcels delivered here in the future. Totally reliable.
November 2018 by Nox
Contacted on multiple occasions but never manged to get to speak to anyone..Human or automated it just rings and rings without anyone picking up the call. Quite poor service I'm afraid when it comes to taking calls. I would have given a much higher rating as deliveries are normally okay. Feel let down by customer service.
October 2018 by Laurie Smith
Went in to collect a parcel, no one at counter which in itself is not a problem.
