November 2023 by Kirsty Dolby
Absolutely vivid. Called customer service in advance to look for a certain sofa to try before you buy (as my local doesnt have it in store) . Arrived at dfs at 7pm reassued by customer they are open until 8 and also the site, google and literally everywhere states opening hours are 8pm. Alas after driving 45 mins there the place is CLOSED! change your opening hours!!! Lost my custom.!
May 2023 by Judith Patterson
Plenty to choose from. Clean bright store. Jack very helpful talking me the choices
May 2023 by Tracy Gamble
Lovely showroom and excellent staff.
April 2023 by John Hardaker
Good range of furniture. Staff very helpful and friendly. Oh, and the free coffee is a welcome bonus.
February 2023 by Ralph S Bacon
Large store, relaxed atmosphere, lots of choices! Chloe was a great help, knew her stuff. Only downside is the 8-week delivery schedule, but that's to be expected. Now awaiting our new sofas!
November 2022 by graham welch
Excellent staff and service from start to finish at the Grantham store.Delivery company olso excellent and very helpful all in all 5star.
October 2022 by Alice Caithness
Poor customer service skills from some staff members in store. Lost potential sale due to this.
July 2022 by Janey Jones
Just purchased a leather leather lounge suite from DFS Grantham and dealing with Jarvis was a pleasure, very efficient, professional and offering us all necessary information including insurance, cleaning and maintenance kits taking necessary care of the lounge suite. Thank you Jarvis.
June 2022 by Dean Clark
Very welcoming. Knowledgeable and friendly floorman Jarvis.Please keep up the now rare asset of great customer service.
April 2022 by Jeremy Smith
Dealt with Jarvis. Lovely guys, top quality service and fair pricing on an ex display model. Thanks again ??
March 2022 by Libby Bye
Nice and quiet even though it was a Saturday. Harley was extremely helpful, very friendly and no hard sell! Good selection of suites will be back to order
March 2022 by Stuart Marshall
Wonderful staff, helpful, friendly and knowledgeable. A very pleasant experience, quality products, easy parking and well laid out store.
March 2022 by natachalada sanchez
Great customer service from Jarvis! Helped me and my partner with all our questions and ended up buying a sofa! Store was nice and clean, other staff were polite and good range of furniture.
March 2022 by Di H*
Very well looked after by Lian in Grantham store.Whilst purchasing new sofa.Sadly within 24hrs we had issues as the seating started to sag. Told we need to wait at least 3 weeks before getting someone to look at it. Well that happened yesterday Feb 2021.Not happy initially with what was said that this is normal, so waiting for next stage. Will update this when I hear more.So to continue. I have reduced my rating. We had a service Manager Simon come. Looked at sofa and stated nothing he didn't expect from a sofa of 4 weeks old. The leather is expected to wrinkle and seating to give. Nothing wrong. Said he would send us his report and report back to Grantham Manager. Never heard a word. Called store to be told nothing wrong.Will not be refunded or replaced as they don't believe anything wrong.We waited few more weeks then advised to request a second opinion. Called and put through to Ryan in Nottingham store. Pleasant man who arranged for another service manager to come. He duly arrived and said although this is normal wear and tear for a sofa of several months he could suggest it have more foam added but that's all. We felt had no option but go through what they suggested and few weeks later had more foam put under the recliner seats. Well this was a few months ago and it's horrid. Looks a mess . Sunken. Uncomfortable and looks in worse state than our other sofa of 4yrs of age. Can't believe we expected to pay for this for nearly 3yrs. DFS really should be ashamed of themselves selling shoddy badly made furniture. Shame on you
February 2022 by Michael Forrest
always been friendly. quality is good. Grantham branch has loads of parking.
