October 2023 by lana
Came here today to shop for a watch. We spoke to tracey who was very helpful and polite. Made us feel very welcoming:)
June 2023 by Aidan
I came here to buy an engagement ring and I have no idea about jewellery at all so I was not in my element heading into the store, just like most other blokes.However, Jo and Tracy made me feel at ease straight away. They had a really in depth knowledge of everything and could answer any questions I had. I can honestly say they have gone above and beyond to create a friendly atmosphere and help me in any way they could.I recommend going to this store as it was a really positive experience for myself and has some of the best customer service I have received from anywhere ever. I will be returning next time I need anything jewellery related.
April 2023 by Jennifer Crisp
I went into store to buy an anniversary present for my husband and the staff were amazing! I didn?t have a large budget but the staff still made me feel like a valued customer. Molly and Cody were friendly and helpful and found me something perfect and within my budget. Thank you for making me feel like a valued customer and for being so kind, I will definitely be shopping with you again.
April 2023 by Elisha leanne
Had an appointment today with Tracey to change my style of ring. She was so helpful and patient as it took time to make the decision, would 100% come back for any future purchases, Great service
March 2023 by Wayne Buston
I had a problem with a watch my dad had ordered and the staff went out of their way to sort it. Very friendly and helpful, thankyou
January 2023 by Krzysztof Wo?osik
(Translated by Google) Great jewelry!(Original)?wietna bi?uteria!
December 2022 by Marcus Cameron
Patronising and unhelpful
September 2022 by Paul Beeching
Helpful staff and should return soon.
December 2021 by Anna Tyreman
Great service, will be happy to go back, but my husband wont?
November 2021 by Ian Sutherland
Excellent service and excellent staff
July 2020 by Jim Carr
Very helpful,polite staff,(Jo), making my purchase easy in these difficult times.
October 2018 by mariner4ever .
The staff in here could not be more helpful and polite, nothing was too much trouble for them and I was delighted with my purchase, will definitely be using them again. :)
November 2017 by mariner4ever
The staff in here could not be more helpful and polite, nothing was too much trouble for them and I was delighted with my purchase, will definitely be using them again. :)
October 2017 by Ian Riley
Bought an expensive watch a year ago which developed a fault , rang to ask about warranty to be told it will be a year and wont be covered , a call later to Tag i have been informed that its covered and has a 2 year warranty , Ernest Jones customer is a joke she had no interest in resolving the issue just getting me off the phone ....avoid
September 2017 by Ro Jo
Came in for advice about an issue with some jewellery I had bought from another branch. Was given half-interested advice and basically brushed off. Ended up injuring myself trying to follow this advice, so returned the item a few days later. I found the reception quite frosty and they didn't think to apologise for the inconvenience or the injury caused, and as I left the store I got grumpy stares from 3 of the women, which is not what I would expect from a high-end retailer at all. Yes, it's frustrating when you are dealing with a return but I'm still a customer and the customer experience should be just as excellent whether I'm returning something or spending money with you. Please improve your attitudes and learn to smile and be polite. I will be going elsewhere for future purchases.
